After a 2 week EU Vacation, we ended our last night here. What a mistake this was!

The keys I was given did not work on “my room”. I had to go back downstairs to the front desk and ask them to re-activate the keys.

When I came back to “my room”, a couple was already in there. The older gentlemen was in his underwear and looked nervous. So back downstairs for the second time I went. The front desk was very defensive and claimed this was my room and she didn’t know who was in my room. I then asked why would there were people staying in the hotel they didn’t know about. She looked very nervous and couldn’t answer the question. This seems like a minor safety issue if she couldn’t figure out who was in my room.

Half the elevators didn’t work. The lounge was subpar, dirty, loud and very busy. They didn’t upgrade my room (I’m titanium elite) until I asked. I know that’s all minor compared to the experience of the poor couple I walked in on.

Honesty, just stay away from this place.