Stayed here for one night, Check in was quick and efficient thanks to Mobile Check-in. However, the check-in attendant gave me the wonderful line of "as an ambassador, we have gladly upgraded you to a Superior Queen room with runway room"..... ERMMMM wait there, this is no upgrade as this is the room I booked..... why lie.... just say the hotel is full and not able to upgrade you on this occasion. This is better than telling false info.

Lounge is okay, but selection of food for breakfast is limited, but note you can have hot breakfast in the restaurant, but i didnt as I have BA Gold and will have breakfast in the First Lounge.