FlyerTalk Forums - View Single Post - Renaissance London Heathrow LHR Hotel, United Kingdom [Master Thread]
Old May 30, 2019 | 7:46 am
  #182  
lost_in_translation
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Originally Posted by Wembleygal
I thought that the food options at the Ren were better than the Marriott, certainly for vegetarian options. I stayed on my birthday at the Marriott. They upgraded me for one night, but then I had to move to another room for the second night. I found food and dirty plates in the desk drawer. There was food and dirty forks under the desk. They gave me a birthday cake so huge, that it wouldn't fit in the fridge (which didn't work anyway). When they delivered the cake, it didn't come with any plates, knives or forks. I guess they assumed I would eat it with my hands. The list goes on and on ...
I'm not convinced 'the birthday cake they gave me was too big' counts as a valid complaint!

Fair enough on some of the other issues, however.
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