Westin Siray Bay, Phuket, Thailand (Rebranding to an RC in 2025)[Master Thread]
Jul 29, 2013, 3:53 pm
Jul 29, 2013, 11:09 pm
press release
http://www.hospitalitynet.org/staffm.../79005201.html
Jul 29, 2013, 11:55 pm
Jul 30, 2013, 12:13 am
Sep 18, 2013, 5:13 am
The Westin Siray Bay Resort & Spa Phuket Last chance! Save 45% on our best available rates for stays in September. Rates starting from THB2,200+++ only for a Superior sea view room plus free Wi-Fi.
Oct 19, 2013, 9:08 pm
I was in a Sala Pool Villa, with a smaller and shallower pool (with two Jacuzzi jets) that I was expecting. It’s pretty much for lounging around. There are a lot of windows in the Villa that makes you feel like people passing by can look into your room, but in reality, unless they walk up to your door, they won’t see anything. If you want to get the most privacy, a corner room (3007) is your best bet. The Sala Pools are also a fairly easy walk to the lobby.
Breakfast is pretty epic and is typical of a massive Asian buffet. Food quality was good. I tried a buffet dinner at Prego one night, and it was barely adequate. The servers were really stingy with the carved meat (one slice at a time), and all the desserts were the worst I’ve seen and tasted! Service was lacking too. I saw lots of servers in red shirts running around, but none of that translated into service.
WiFi speed was fast, and I had no complaints. The gym is blessedly cool, in comparison with other SE Asia properties that leave their gyms warm and humid.
The deal breaker for me is a car loudspeaker competition of all things at a bar area that’s held on Saturday and Sunday nights about a mile down the beach. Not only is it content to deafen people at the event, but it also strives to BLAST music for miles around! You can clearly hear the thumping bass and lyrics from all over the resort, and it literally went all night long. It was still going strong when I checked out at 8am! It’s pretty ridiculous, and I’m surprised nobody has complained about this in any other reviews. The manager was very understanding, and let me check out early without any penalties.
Apr 11, 2014, 9:49 am
I'll be sure to followup with any observations post sojourn!
Apr 11, 2014, 10:39 am
Many know that Janet, the GM came from the Four Points in Bangkok. She's always been great to guests. Speaking to the staff this week, they love her too.
What many people may not be aware of is that Stefano has also followed her from the Four Points and is now the new Hotel Manager (2ic). Janet and Stefano together again should be unstoppable, a great team. Good for the owners; Just as good for the customers.
Apr 11, 2014, 8:43 pm
Apr 11, 2014, 10:22 pm
The Westin Siray Bay Resort & Spa
21/4 Moo 1 A.Muang Ratsada, TH 83000
The Westin Siray Bay Resort & Spa (0 Photo)
The Westin Siray Bay Resort & Spa
Sorry, I have to disagree. We stayed for our 4th occasion in February. We always book the One Bedroom Sala Pool Villa and stay for 7 - 10 days.
The property is ageing extremely quickly and the build quality is atrocious. The private pool was murky and engineering came to add chlorine and said it would be fixed within 15 mins. My husband realised that the small tiles of the pool were disintegrating and the dirty water was a product of the tiles and whatever they were cemented with falling apart.
I rang front desk on day 2 as the reason we stay is the private pool and the beach is unswimmable. The duty manager offered to move us the next day to a two story pool villa, one we were upgraded to last time. He said the guest was checking out the next day. Come the next day he rings us, apologises and makes up a story that the guest had a different reservation under the same name. It would have washed except this room is directly next to Prego moon deck and we saw new guests arriving with their luggage into this room the next day.
We decided to check out, and at this point he was able to secure another villa. Interestingly rather than small brown and grey tiles, this villa had large blue tiles. Perhaps they are fixing them one by one.
Other negatives: The limo at the airport was 30 mins late. Not the best welcome. Breakfast is uninspiring. We asked for extra lemonades, cokes and apple juices for the mini bar. These were delivered by room service, and I was presented for a bill of $70. I made it very clear we wanted extra mini bar items, not fresh apple juice.
Positives: The Platinum drinks at Prego remains the best club experience in whole whole Starwood network. SPG 50 is great here. My husband misplaced a credit card. The 24 hour replacement doesn't apply in Thailand, however the assistant manager did an amazing job calling DHL on our behalf and hand delivering the package as soon as it arrived.
Overall this property was brilliant when it opened, but it is literally falling apart. We have chosen not to return and explore other destinations.