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Ritz Carlton Laguna Niguel [Master Thread]

Ritz Carlton Laguna Niguel [Master Thread]

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Old Jan 15, 20, 1:01 pm   -   Wikipost
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Platinums get free resort fee & $60 breakfast credit. It gets charged but then adjusted on folio.


Per 68 Gone are PLAT. $60 per day breakfast credit & waive of $40 per day Resort Fee
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Old Sep 21, 18, 6:58 am
  #76  
 
Join Date: Jul 2003
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I did not realize Anbang owned the RC and the Montage. We used to stay at the RC but once we stayed at the Montage we never went back to the RC. For us it made more sense to stay at the Montage and not get points or benefits because we felt it was so much better than the RC.
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Old Sep 21, 18, 3:49 pm
  #77  
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Originally Posted by bhrubin View Post
Iíll be here this Saturday night for dinner at enoSteak for the first time in quite a while. Donít think my credit card will swipe for the $1 billion.

(Sorry, couldnít wait for you, @damon88. Next time.)

It is a shame on the credit card because the legacy SPG Amex card is offering 10000 points for every billion right now.
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Old Sep 21, 18, 3:55 pm
  #78  
 
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Originally Posted by damon88 View Post



It is a shame on the credit card because the legacy SPG Amex card is offering 10000 points for every billion right now.
Only if you sign up through one of our blogger friends sites though,.
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Old Sep 23, 18, 4:37 pm
  #79  
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Disappointing dinner at enoSTEAK...and reasons to be cautious

Well, we had dinner here at enoSTEAK last night. Suffice to say it was disappointing. Two of our steaks were lukewarm to downright cool, so we sent them back. Took over 20 minutes to get 2 new medium rare steaks. No manager at all in restaurant. Server offered a free port during dessert. No offer to even comp corkage or offer a free dessert for the poor experience. Suffice to say, I wasn't pleased. Too many other excellent steak restaurants nearby to enable such bad behavior.

Spoke today after a very challenging and oft-delayed process with RC F&B manager. Fortunately, he agreed we didn't get what we deserved and that the hotel should have handled the whole affair better. We will get cert for a free steak dinner. I consider that good service recovery. We weren't planning to return, but now we will give them a second chance.

The ridiculously challenging process to even speak with the F&B manager in the first place would greatly concern me if I were a guest staying at the hotel, however. There was nothing 5 star about that. I mentioned that problem to the F&B manager, as well.
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Old Sep 23, 18, 5:06 pm
  #80  
 
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Originally Posted by bhrubin View Post
Well, we had dinner here at enoSTEAK last night. Suffice to say it was disappointing. Two of our steaks were lukewarm to downright cool, so we sent them back. Took over 20 minutes to get 2 new medium rare steaks. No manager at all in restaurant. Server offered a free port during dessert. No offer to even comp corkage or offer a free dessert for the poor experience. Suffice to say, I wasn't pleased. Too many other excellent steak restaurants nearby to enable such bad behavior.

Spoke today after a very challenging and oft-delayed process with RC F&B manager. Fortunately, he agreed we didn't get what we deserved and that the hotel should have handled the whole affair better. We will get cert for a free steak dinner. I consider that good service recovery. We weren't planning to return, but now we will give them a second chance.

The ridiculously challenging process to even speak with the F&B manager in the first place would greatly concern me if I were a guest staying at the hotel, however. There was nothing 5 star about that. I mentioned that problem to the F&B manager, as well.
I hope your return visit turns out to be much improved.

We had lunch with friends at 180blu today, and it was excellent...food, service and of course, the views. Also, I had picked up their Anniversary card on my last visit, which gives locals free valet parking and 15% off on all purchases. If you go on weekends, definitely get there by 11:30. The place really fills up.
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Old Sep 24, 18, 7:46 am
  #81  
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Originally Posted by bhrubin View Post
Well, we had dinner here at enoSTEAK last night. Suffice to say it was disappointing. Two of our steaks were lukewarm to downright cool, so we sent them back. Took over 20 minutes to get 2 new medium rare steaks. No manager at all in restaurant. Server offered a free port during dessert. No offer to even comp corkage or offer a free dessert for the poor experience. Suffice to say, I wasn't pleased. Too many other excellent steak restaurants nearby to enable such bad behavior.

Spoke today after a very challenging and oft-delayed process with RC F&B manager. Fortunately, he agreed we didn't get what we deserved and that the hotel should have handled the whole affair better. We will get cert for a free steak dinner. I consider that good service recovery. We weren't planning to return, but now we will give them a second chance.

The ridiculously challenging process to even speak with the F&B manager in the first place would greatly concern me if I were a guest staying at the hotel, however. There was nothing 5 star about that. I mentioned that problem to the F&B manager, as well.
We have stayed at the hotel twice. I never saw a single person in the steak restaurant the entire time. It doesn't ( to me) even look inviting. I am surprised that they haven't re purposed that space to something more inviting or useful.
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Old Jan 8, 19, 8:49 am
  #82  
 
Join Date: Sep 2011
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Does anyone have a way to avoid the resort fee? their website list these as the benefits

The Ritz-Carlton, Laguna Niguel assesses a $50 resort fee per room, per night. Amenities and services included in the resort fee are:
  • Wireless, high-speed Internet access in guest rooms and common areas
  • Unlimited local telephone calls in Southern California
  • 24-hour computer access to the Private Business Centers
  • Daily Yoga and Pilates classes on the lawn overlooking the Pacific Ocean
  • Individual guest use of The Ritz-Carlton Spa’s sauna and steam rooms
  • Shuttle service to and from Salt Creek Beach on an individual guest request basis (not applicable to group transfers)
  • Access to resort’s Beach Butler Service and use of beach recreation equipment including fins, towel service, umbrellas, and beach chairs
  • Unlimited use of the Tennis Courts including rackets. Tournament and clinic fees are additional
  • Preferred golf tee-times at Monarch Beach Golf Links, including shuttle service and golf bag storage on an individual guest request basis. (not applicable to group transfers)
  • Participation in the resort’s daily scheduled Eco-Adventure Center Garden Tour
i wouldn't use any of these - the only one of interest is the internet which is included as a marriott rewards centre - anyone had any success arguing it?
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Old Jan 8, 19, 12:04 pm
  #83  
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Originally Posted by stevietommo View Post
Does anyone have a way to avoid the resort fee? their website list these as the benefits

The Ritz-Carlton, Laguna Niguel assesses a $50 resort fee per room, per night. Amenities and services included in the resort fee are:
  • Wireless, high-speed Internet access in guest rooms and common areas
  • Unlimited local telephone calls in Southern California
  • 24-hour computer access to the Private Business Centers
  • Daily Yoga and Pilates classes on the lawn overlooking the Pacific Ocean
  • Individual guest use of The Ritz-Carlton Spaís sauna and steam rooms
  • Shuttle service to and from Salt Creek Beach on an individual guest request basis (not applicable to group transfers)
  • Access to resortís Beach Butler Service and use of beach recreation equipment including fins, towel service, umbrellas, and beach chairs
  • Unlimited use of the Tennis Courts including rackets. Tournament and clinic fees are additional
  • Preferred golf tee-times at Monarch Beach Golf Links, including shuttle service and golf bag storage on an individual guest request basis. (not applicable to group transfers)
  • Participation in the resortís daily scheduled Eco-Adventure Center Garden Tour
i wouldn't use any of these - the only one of interest is the internet which is included as a marriott rewards centre - anyone had any success arguing it?
If you stay at the Club level they routinely take off the resort fee.
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Old Jan 25, 19, 10:05 am
  #84  
 
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I am a platinum premier member and looking to book a reward stay at this property.

i understand that Platinum members no longer receive free breakfast and resort free credit.

Do resort fees apply to award status?

Also what is the up sell to Club Level?

This may make sense if you get free parking and waived resort fees.
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Old Jan 25, 19, 4:36 pm
  #85  
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Originally Posted by navatwal View Post
Also what is the up sell to Club Level?
We have stayed there twice at the Club level and both times we got free parking and waived resort fees. The Club level was well worth it to us. The concierge team excellent...and the food pretty good.They offered three meals a day plus a dessert buffet at 8PM. Beverages ( including alcoholic drinks) complimentary. I figured we saved hundreds of dollars even considering the higher room charge for Club level in food and beverage alone.
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Old Jan 26, 19, 10:44 am
  #86  
 
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What is the typical upsell to club at check-in?
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Old Jan 28, 19, 1:23 pm
  #87  
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Originally Posted by navatwal View Post
What is the typical upsell to club at check-in?
We were there for one night on points and it was our anniversary...as a lifetime platinum, they comped it for us, which I believe is HIGHLY unusual. I've heard anywhere from $150 $300/night upsell...we actually ate dinner and had drinks in the club instead of going out...it was that good. Sat on a balcony for two and watched the sunset...was pretty incredible. If you're going to use it, it's definitely worth the uptick...one of the better clubs I've ever been to.
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Old Feb 11, 19, 5:50 pm
  #88  
 
Join Date: Apr 2017
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Originally Posted by david55 View Post
We have stayed there twice at the Club level and both times we got free parking and waived resort fees. The Club level was well worth it to us. The concierge team excellent...and the food pretty good.They offered three meals a day plus a dessert buffet at 8PM. Beverages ( including alcoholic drinks) complimentary. I figured we saved hundreds of dollars even considering the higher room charge for Club level in food and beverage alone.
Incredible. Is this something rare, or something that would happen more likely than not?
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Old Feb 11, 19, 8:25 pm
  #89  
 
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I was upgraded once for free as a Platinum on a paid stay. It was a night when the hotel was fully booked so it may be why. On another recent visit as a Platinum Premier, I got one of the worst rooms possible facing a wall and was given 10,000 points for no upgrades available. If I remember correctly when I called about the upgrade once they were asking $300 for Club Level. I don't think anything is comped anymore for Platinum guests.
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Old Feb 12, 19, 4:40 am
  #90  
 
Join Date: Apr 2017
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Originally Posted by david55 View Post
We have stayed there twice at the Club level and both times we got free parking and waived resort fees. The Club level was well worth it to us. The concierge team excellent...and the food pretty good.They offered three meals a day plus a dessert buffet at 8PM. Beverages ( including alcoholic drinks) complimentary. I figured we saved hundreds of dollars even considering the higher room charge for Club level in food and beverage alone.
When did you stay there?
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