SecureSpend Tampered?
Aug 23, 2023, 12:04 am
#1
Original Poster
Join Date: Jun 2022
Location: LAX, SNA
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SecureSpend Tampered?
Packaging looked good and there were no evident cracks. The exposed barcode had texture. No paper covering the barcode, everything checked out.
$500 SecureSpend BIN 4097 5805
Went to swipe at WM and got a "error reading card"
Tried multiple swipes and no go.
The adhesive on the card was really dried out and rock solid.
However, the numbers on the card match up online and show as loaded.
Is this just a dud card?
$500 SecureSpend BIN 4097 5805
Went to swipe at WM and got a "error reading card"
Tried multiple swipes and no go.
The adhesive on the card was really dried out and rock solid.
However, the numbers on the card match up online and show as loaded.
Is this just a dud card?
Last edited by lowkeyflyer; Aug 23, 2023 at 12:11 am
Aug 23, 2023, 1:34 am
#2
Join Date: Jan 2014
Posts: 376
Packaging looked good and there were no evident cracks. The exposed barcode had texture. No paper covering the barcode, everything checked out.
$500 SecureSpend BIN 4097 5805
Went to swipe at WM and got a "error reading card"
Tried multiple swipes and no go.
The adhesive on the card was really dried out and rock solid.
However, the numbers on the card match up online and show as loaded.
Is this just a dud card?
$500 SecureSpend BIN 4097 5805
Went to swipe at WM and got a "error reading card"
Tried multiple swipes and no go.
The adhesive on the card was really dried out and rock solid.
However, the numbers on the card match up online and show as loaded.
Is this just a dud card?
Aug 23, 2023, 12:09 pm
#4
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Join Date: Jun 2022
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Aug 23, 2023, 7:58 pm
#5
Join Date: May 2003
Posts: 6,388
Same happened to me for the first time with SS's. I think the hard "adhesive" on the card was simply super glue meant to screw up the magnetic strip and stop it from being swipeable so the thieves have more time to cash the money out of the card. As the above poster mentions, cash that thing out as quickly as possible (to Amazon, prepay your utility bills or taxes, whatever you can) so that you don't have to fight Incomm and wait to get your funds back.
Aug 24, 2023, 1:41 am
#6
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Same happened to me for the first time with SS's. I think the hard "adhesive" on the card was simply super glue meant to screw up the magnetic strip and stop it from being swipeable so the thieves have more time to cash the money out of the card. As the above poster mentions, cash that thing out as quickly as possible (to Amazon, prepay your utility bills or taxes, whatever you can) so that you don't have to fight Incomm and wait to get your funds back.
Aug 24, 2023, 3:44 pm
#7
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Welp
Its definitely a dud card at minimum. Tried swiping again today and same error read, even after I wiped it down with an alcohol wipe.
I called SecureSpend to get a case going and they told me that the investigation takes AT MINIMUM 30 business days which is totally insane.
I wish I had any spend to do online but theres literally none. I dont use Amazon or anything like that.
Its definitely a dud card at minimum. Tried swiping again today and same error read, even after I wiped it down with an alcohol wipe.
I called SecureSpend to get a case going and they told me that the investigation takes AT MINIMUM 30 business days which is totally insane.
I wish I had any spend to do online but theres literally none. I dont use Amazon or anything like that.
Aug 25, 2023, 12:24 pm
#8
Join Date: Apr 2014
Posts: 17
i bought a vanilla visa that was just like this. glue super hard, very difficult to scrape off, not like my typical vanilla or secure spend. i put to side to save to pay bills that come up around the 1st of month. i check today and the balance has been drained! i bought on 8/19, but it was drained by a "F Z MARKET" on 8/23. i will call Sutton/Incomm, but I am not optimistic that I can recover this, particularly b/c I already discarded packaging, receipts, etc. Likely will be a very expensive lesson learned.
Aug 25, 2023, 12:29 pm
#9
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i bought a vanilla visa that was just like this. glue super hard, very difficult to scrape off, not like my typical vanilla or secure spend. i put to side to save to pay bills that come up around the 1st of month. i check today and the balance has been drained! i bought on 8/19, but it was drained by a "F Z MARKET" on 8/23. i will call Sutton/Incomm, but I am not optimistic that I can recover this, particularly b/c I already discarded packaging, receipts, etc. Likely will be a very expensive lesson learned.
Aug 25, 2023, 2:22 pm
#10
Join Date: Apr 2020
Posts: 235
i bought a vanilla visa that was just like this. glue super hard, very difficult to scrape off, not like my typical vanilla or secure spend. i put to side to save to pay bills that come up around the 1st of month. i check today and the balance has been drained! i bought on 8/19, but it was drained by a "F Z MARKET" on 8/23. i will call Sutton/Incomm, but I am not optimistic that I can recover this, particularly b/c I already discarded packaging, receipts, etc. Likely will be a very expensive lesson learned.
Aug 25, 2023, 2:36 pm
#11
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When you say compromised, do you mean that the card was broken into and replaced?
Or just that you received a dud card?
Aug 25, 2023, 4:52 pm
#13
Join Date: Nov 2021
Posts: 68
Welp
Its definitely a dud card at minimum. Tried swiping again today and same error read, even after I wiped it down with an alcohol wipe.
I called SecureSpend to get a case going and they told me that the investigation takes AT MINIMUM 30 business days which is totally insane.
I wish I had any spend to do online but theres literally none. I dont use Amazon or anything like that.
Its definitely a dud card at minimum. Tried swiping again today and same error read, even after I wiped it down with an alcohol wipe.
I called SecureSpend to get a case going and they told me that the investigation takes AT MINIMUM 30 business days which is totally insane.
I wish I had any spend to do online but theres literally none. I dont use Amazon or anything like that.
Aug 25, 2023, 6:37 pm
#14
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Join Date: Jun 2022
Location: LAX, SNA
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I dont understand what there is to investigate. If you say the mag strip is bad, and they can see the card still has $500 on it, why not just inactivate the current card and mail you a new one? I would be irritated. Did you ask them why they cant immediately reissue a new card? Theres obviously been no fraud to investigate. Sounds like feet dragging on their part.
Aug 26, 2023, 8:52 pm
#15
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..... Two more dud SecureSpends out of my local WM...
Here are the key differences:
A clean, good SS comes with 4 adhesives.
1. On the front there is one long strip right above the 16 digits.
2. On the back, two dots right below the barcode, and one long strip in the middle of the card
The tampered ones:
Missing all 4 of these
Instead have one dot adhesive on the rear.
Refer to my screenshots:
GOOD - 3 adhesive
GOOD - Middle adhesive
TAMPERED - Missing front adhesive and only has one on back
Here are the key differences:
A clean, good SS comes with 4 adhesives.
1. On the front there is one long strip right above the 16 digits.
2. On the back, two dots right below the barcode, and one long strip in the middle of the card
The tampered ones:
Missing all 4 of these
Instead have one dot adhesive on the rear.
Refer to my screenshots:
GOOD - 3 adhesive
GOOD - Middle adhesive
TAMPERED - Missing front adhesive and only has one on back