SecureSpend Tampered?
May 16, 2024, 11:40 am
#47
Original Poster
Join Date: Jun 2022
Location: LAX, SNA
Programs: B6 M4, AA Plat Pro, WoH Globalist, IHG Diamond Amb, MB Titanium, Hertz PC, Avis PC
Posts: 1,554
I am in a similar situation. They asked me to send the scanned copies to their email address. You will receive an automated email and afterwards no further updates. I called them few times and they asked me to send it again which I did last week. it's really disappointing how they are handling this.
May 16, 2024, 12:16 pm
#48
Join Date: Feb 2003
Location: Khyber Pakhtunkhwa
Posts: 1,943
Jesus Christ. 4 replacement cards all sent by IC get block.
Called in to get refunds and they want me to FAX pictures of the cards and my ID to [email protected]
Called in to get refunds and they want me to FAX pictures of the cards and my ID to [email protected]
May 18, 2024, 11:17 am
#49
Original Poster
Join Date: Jun 2022
Location: LAX, SNA
Programs: B6 M4, AA Plat Pro, WoH Globalist, IHG Diamond Amb, MB Titanium, Hertz PC, Avis PC
Posts: 1,554
May 22, 2024, 12:00 am
#50
Join Date: May 2003
Posts: 6,388
cuthroat gregorygrady Can you guys provide a DP on your refund from IC? Timeline and documents etc
May 22, 2024, 4:50 am
#52
Join Date: Mar 2005
Programs: Continental Onepass, Hilton, Marriott, USAir and now UA
Posts: 6,534
They are obligated to refund your money, after receipt of the required documents attesting to your identity, but remember that they are also probably getting scads of sham or outright fraud requests for funds, so they will be allowed leeway in time to refunding.
Also consider that they make $0.274 a day on your $2000 at 5% interest, so waiting 90 days will earn them $24.66 on your funds, more than enough to pay for the oversight of your cards and account and leave some additional money behind.
I suspect that if you were a small fry, it would come much faster. It took less than 2 weeks from time of submission to receipt of a new GC for my $13.74 blocked GC.
May 22, 2024, 2:51 pm
#53
Original Poster
Join Date: Jun 2022
Location: LAX, SNA
Programs: B6 M4, AA Plat Pro, WoH Globalist, IHG Diamond Amb, MB Titanium, Hertz PC, Avis PC
Posts: 1,554
They are going to make the refund process as painful as possible for you, especially if they see that the same person is requesting refunds for multiple large amounts of GCs, something that a "normal" customer would not be doing.
They are obligated to refund your money, after receipt of the required documents attesting to your identity, but remember that they are also probably getting scads of sham or outright fraud requests for funds, so they will be allowed leeway in time to refunding.
Also consider that they make $0.274 a day on your $2000 at 5% interest, so waiting 90 days will earn them $24.66 on your funds, more than enough to pay for the oversight of your cards and account and leave some additional money behind.
I suspect that if you were a small fry, it would come much faster. It took less than 2 weeks from time of submission to receipt of a new GC for my $13.74 blocked GC.
They are obligated to refund your money, after receipt of the required documents attesting to your identity, but remember that they are also probably getting scads of sham or outright fraud requests for funds, so they will be allowed leeway in time to refunding.
Also consider that they make $0.274 a day on your $2000 at 5% interest, so waiting 90 days will earn them $24.66 on your funds, more than enough to pay for the oversight of your cards and account and leave some additional money behind.
I suspect that if you were a small fry, it would come much faster. It took less than 2 weeks from time of submission to receipt of a new GC for my $13.74 blocked GC.