SecureSpend Tampered?
May 4, 2024, 8:47 pm
#31
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 3,710
May 5, 2024, 8:20 am
#32
Original Poster
Join Date: Jun 2022
Location: LAX, SNA
Programs: B6 M4, AA Plat Pro, WoH Globalist, IHG Diamond Amb, MB Titanium, Hertz PC, Avis PC
Posts: 1,543
Does the provided information on or in the returned card say you have to activate it by phone?
If the answer is yes, then your DP confirms the instructions. If there is no information on activation, then you have provided a useful DP that says you can't do it on-line.
In any event, useful information so thanks
If the answer is yes, then your DP confirms the instructions. If there is no information on activation, then you have provided a useful DP that says you can't do it on-line.
In any event, useful information so thanks
Visiting SecureSpend.com and putting it card number doesn't work.
Soy, what card type has that worked for? SS or Vani?
May 5, 2024, 9:29 am
#33
Join Date: Mar 2005
Programs: Continental Onepass, Hilton, Marriott, USAir and now UA
Posts: 6,504
Sometimes when using a VPN, signing into a secure site on-line does not work. Do you use a VPN?
May 5, 2024, 9:42 am
#34
Original Poster
Join Date: Jun 2022
Location: LAX, SNA
Programs: B6 M4, AA Plat Pro, WoH Globalist, IHG Diamond Amb, MB Titanium, Hertz PC, Avis PC
Posts: 1,543
May 5, 2024, 3:41 pm
#35
Original Poster
Join Date: Jun 2022
Location: LAX, SNA
Programs: B6 M4, AA Plat Pro, WoH Globalist, IHG Diamond Amb, MB Titanium, Hertz PC, Avis PC
Posts: 1,543
Jesus Christ. 4 replacement cards all sent by IC get fraud blocked @ WM for $300, $400, $500 swipe on separate cards.
Called in to get refunds and they want me to FAX pictures of the cards and my ID to [email protected].
What a joke
Called in to get refunds and they want me to FAX pictures of the cards and my ID to [email protected].
What a joke
May 5, 2024, 5:20 pm
#36
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,441
Jesus Christ. 4 replacement cards all sent by IC get fraud blocked @ WM for $300, $400, $500 swipe on separate cards.
Called in to get refunds and they want me to FAX pictures of the cards and my ID to [email protected].
What a joke
Called in to get refunds and they want me to FAX pictures of the cards and my ID to [email protected].
What a joke
May 5, 2024, 6:39 pm
#37
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 3,710
My replacement card shipped with a paper that says "To access your remaining funds, please activate your Card by visiting SecureSpend.com. You can also activate by calling 1-833-563-8200."
Visiting SecureSpend.com and putting it card number doesn't work.
Soy, what card type has that worked for? SS or Vani?
Visiting SecureSpend.com and putting it card number doesn't work.
Soy, what card type has that worked for? SS or Vani?
May 5, 2024, 10:40 pm
#38
Original Poster
Join Date: Jun 2022
Location: LAX, SNA
Programs: B6 M4, AA Plat Pro, WoH Globalist, IHG Diamond Amb, MB Titanium, Hertz PC, Avis PC
Posts: 1,543
May 6, 2024, 9:10 am
#39
Join Date: Aug 2005
Posts: 134
I am in a similar situation. They asked me to send the scanned copies to their email address. You will receive an automated email and afterwards no further updates. I called them few times and they asked me to send it again which I did last week. it's really disappointing how they are handling this.
May 6, 2024, 10:52 am
#40
Original Poster
Join Date: Jun 2022
Location: LAX, SNA
Programs: B6 M4, AA Plat Pro, WoH Globalist, IHG Diamond Amb, MB Titanium, Hertz PC, Avis PC
Posts: 1,543
I am in a similar situation. They asked me to send the scanned copies to their email address. You will receive an automated email and afterwards no further updates. I called them few times and they asked me to send it again which I did last week. it's really disappointing how they are handling this.
May 6, 2024, 10:53 am
#41
Original Poster
Join Date: Jun 2022
Location: LAX, SNA
Programs: B6 M4, AA Plat Pro, WoH Globalist, IHG Diamond Amb, MB Titanium, Hertz PC, Avis PC
Posts: 1,543
cuthroat gregorygrady Can you guys provide a DP on your refund from IC? Timeline and documents etc
May 6, 2024, 11:46 am
#42
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,441
You have the responsibility of following up as the only communication you get from hem is the auto reply that they received your email. I just followup in about five days after I send the email and the back uo. They then either say they are waiting for my backup or give me an update. The Incomm call center is beyond bad.
May 7, 2024, 3:20 pm
#44
Original Poster
Join Date: Jun 2022
Location: LAX, SNA
Programs: B6 M4, AA Plat Pro, WoH Globalist, IHG Diamond Amb, MB Titanium, Hertz PC, Avis PC
Posts: 1,543
Are you using Vani or SS? When I punch my SS into the website it doesn't even ring up as a card lol
May 7, 2024, 3:21 pm
#45
Original Poster
Join Date: Jun 2022
Location: LAX, SNA
Programs: B6 M4, AA Plat Pro, WoH Globalist, IHG Diamond Amb, MB Titanium, Hertz PC, Avis PC
Posts: 1,543
Also please continue to fill this out
DATAPOINT COLLECTION: https://forms.gle/trtMWXZp4mKUk31m7
VIEW DATAPOINTS: https://docs.google.com/spreadsheets...it?usp=sharing
DATAPOINT COLLECTION: https://forms.gle/trtMWXZp4mKUk31m7
VIEW DATAPOINTS: https://docs.google.com/spreadsheets...it?usp=sharing