Feb 27, 2017, 10:26 pm
Last edit by: ChrisFlyer66
THIS IS A WIKI TO AN OLD THREAD THAT IS NO LONGER BEING MAINTAINED!
This is a new thread for 2017. The previous discussion can be found here.
The new thread for 2018 is here.
DETAILS:
Bill Pay cannot be done at a regular register. BP must be done at Customer Service/Returns or at the Money Center in stores that have it.
WM offers two BP services: CheckFreePAY and MoneyGram. The cashier can initiate CheckFreePAY by selecting Money Services followed by Bill Pay on the register for a fee of $1-1.88. Moneygram is $4.99.
ONLY 4 successful debit card swipes can pay for a transaction. ONLY 5 payments per 16 digit account number per rolling 30 days.
CheckFreePay (800) 676-6148. - Look up payments using CC number and time of transaction
Standard BP- Once your CFP account is set up, you can add CC. When you want to BP give them your phone# to look up your account under Money Services. They often get confused and think you want MG, but just say it is under Money Services. Make sure you get 2 receipts, one from WM and a small one from CFP showing the CC# and Biller name you paid.
WM App - The Money Services works in express lane for BP, but has issues making 2 or more payments in a row. Make one BP, then come back or do another trans, then another BP to avoid issues. Make sure you get a BP receipt in the app and it shows the BP info and the CC you paid before leaving the store.
Some tips: If you don't get a receipt and they have to print you one, make sure the CC you paid appears on the printed receipt. If not on receipt, call CFP with the manager to verify there is no payment processing. They can cancel any transactions and pay you in cash right away. If they cancel the transaction and their cash drawer opens, that means they should pay you in cash, if it doesn't open, the money will probably return to your cards. Not sure what happens on the same day? Watch their drawer when they cancel the transaction to see if it opens. If they say the money will return to your DC, make sure to write down the managers name in case it doesn't.
BUSINESS DAY transaction completion time is 18:59:59 EST (Holidays change post day)
--------------------------------------------------------------
:-:VISA and MC
If your particular card isn't on the list below, try "VISA" or "MASTERCARD."
"VISA" and "MASTERCARD" payee can no longer be found by search at some stores. If the employee can no longer find "VISA" or "MASTERCARD" by searching in CheckFreePAY, then you cannot pay either, end of story.
Following do not work:
$1.88 next day.
$1.88 next day.
:-:Issuing Bank
Discover - Use for all Discover network cards
$1.50 next day, $1.00 three days.
American Express AMEX cards(SPG, BC, BCE, BCP, etc) cannot be paid through CheckFreePAY. Some AMEX cards issued by other banks can be paid.
AMEX cards(SPG, BC, BCE, BCP, etc) can be paid using MoneyGram for $4.99
Barclay Listed under barclay - need biller zip - $1.50 next day, $1.00 three days
Bank of America Credit Cards - Use for BoA-issued and FIA-issued cards; will not work for BofA Small Business cards.
$1.50 next day, $1.00 three days. (Will require a ZIP but apparently yours will work as well as theirs, which is 19886)[INDENT]Works:
$1.50 next day.
$1.50 next day, $1.00 three days.
$1.50 next day, $1.00 three days.
For money order questions, check the following threads and their wiki posts:
This is a new thread for 2017. The previous discussion can be found here.
The new thread for 2018 is here.
DETAILS:
Bill Pay cannot be done at a regular register. BP must be done at Customer Service/Returns or at the Money Center in stores that have it.
WM offers two BP services: CheckFreePAY and MoneyGram. The cashier can initiate CheckFreePAY by selecting Money Services followed by Bill Pay on the register for a fee of $1-1.88. Moneygram is $4.99.
ONLY 4 successful debit card swipes can pay for a transaction. ONLY 5 payments per 16 digit account number per rolling 30 days.
CheckFreePay (800) 676-6148. - Look up payments using CC number and time of transaction
Standard BP- Once your CFP account is set up, you can add CC. When you want to BP give them your phone# to look up your account under Money Services. They often get confused and think you want MG, but just say it is under Money Services. Make sure you get 2 receipts, one from WM and a small one from CFP showing the CC# and Biller name you paid.
WM App - The Money Services works in express lane for BP, but has issues making 2 or more payments in a row. Make one BP, then come back or do another trans, then another BP to avoid issues. Make sure you get a BP receipt in the app and it shows the BP info and the CC you paid before leaving the store.
Some tips: If you don't get a receipt and they have to print you one, make sure the CC you paid appears on the printed receipt. If not on receipt, call CFP with the manager to verify there is no payment processing. They can cancel any transactions and pay you in cash right away. If they cancel the transaction and their cash drawer opens, that means they should pay you in cash, if it doesn't open, the money will probably return to your cards. Not sure what happens on the same day? Watch their drawer when they cancel the transaction to see if it opens. If they say the money will return to your DC, make sure to write down the managers name in case it doesn't.
BUSINESS DAY transaction completion time is 18:59:59 EST (Holidays change post day)
Friday after 06:59PM EST, until Monday BEFORE 07:00PM EST arrives Tuesday
Tuesday BEFORE 7:00PM arrives Wednesday
Wednesday BEFORE 07:00PM arrives Thursday
Thursday BEFORE 07:00PM arrives Friday
Friday BEFORE 07:00PM arrives Monday
But when a next-day payment will post and be visible depends upon the CC issuer.Tuesday BEFORE 7:00PM arrives Wednesday
Wednesday BEFORE 07:00PM arrives Thursday
Thursday BEFORE 07:00PM arrives Friday
Friday BEFORE 07:00PM arrives Monday
--------------------------------------------------------------
:-:VISA and MC
If your particular card isn't on the list below, try "VISA" or "MASTERCARD."
"VISA" and "MASTERCARD" payee can no longer be found by search at some stores. If the employee can no longer find "VISA" or "MASTERCARD" by searching in CheckFreePAY, then you cannot pay either, end of story.
Following do not work:
Any and all Vanilla VISA, Vanilla MC, and OneVanilla VISA.
Glimcher VISA
MASTERCARDGlimcher VISA
$1.88 next day.
Works:
VISABank of America Cash Rewards Business MC
Barclay (Arrival, US Airways) MC - Posts at 11PM EST, credit available 1AM EST
Chase Business Ink Bold MC
Citi AAdvantage (Platinum Select, Executive, Business) MC - Posts at 3AM EST (+1 day)
Citi ThankYou Preferred MC
CitiBusiness Platinum Select MC
Does not work:Barclay (Arrival, US Airways) MC - Posts at 11PM EST, credit available 1AM EST
Chase Business Ink Bold MC
Citi AAdvantage (Platinum Select, Executive, Business) MC - Posts at 3AM EST (+1 day)
Citi ThankYou Preferred MC
CitiBusiness Platinum Select MC
Barclay Business US Airways MC - NOT PAYABLE - tried 2x
$1.88 next day.
Works:
----------------------------------------------------------------------------------------Barclay Priceline VS
Chase (Amazon, Freedom, Sapphire Preferred, United, Slate) VS - Posts at 10PM EST
Chase Business Ink Bold VS
Citi (AAdvantage, Dividend, ThankYou Preferred) VS
FIA Fidelity VS
PNC CashBuilder VS
US Bank (Cash+, Club Carlson, Flexperks) VS
Wells Fargo Cashback VS
Does not work:Chase (Amazon, Freedom, Sapphire Preferred, United, Slate) VS - Posts at 10PM EST
Chase Business Ink Bold VS
Citi (AAdvantage, Dividend, ThankYou Preferred) VS
FIA Fidelity VS
PNC CashBuilder VS
US Bank (Cash+, Club Carlson, Flexperks) VS
Wells Fargo Cashback VS
TD Bank VS - [Source]
Alliant Credit Union Cashback Visa Signature
Alliant Credit Union Cashback Visa Signature
:-:Issuing Bank
Discover - Use for all Discover network cards
$1.50 next day, $1.00 three days.
American Express AMEX cards(SPG, BC, BCE, BCP, etc) cannot be paid through CheckFreePAY. Some AMEX cards issued by other banks can be paid.
AMEX cards(SPG, BC, BCE, BCP, etc) can be paid using MoneyGram for $4.99
Barclay Listed under barclay - need biller zip - $1.50 next day, $1.00 three days
Bank of America Credit Cards - Use for BoA-issued and FIA-issued cards; will not work for BofA Small Business cards.
$1.50 next day, $1.00 three days. (Will require a ZIP but apparently yours will work as well as theirs, which is 19886)[INDENT]Works:
FIA Fidelity VS & MC
BoA Alaska Airlines Visa
Does not work: Capital OneBoA Alaska Airlines Visa
$1.50 next day.
Personal and business CCs
Citibank American Express - Use for Citi-issued AMEX cards$1.50 next day, $1.00 three days.
Citi AAdvantage AMEX
PNC Bank - Use for PNC-issued Visa network cards$1.50 next day, $1.00 three days.
PNC CashBuilder VS
Warning: Some users have reported being shutdown for using bill pay services.For money order questions, check the following threads and their wiki posts:
Billpay at Walmart(2017)
Dec 14, 2017, 9:22 am
#391
Join Date: Jul 2016
Location: NY
Posts: 523
If I call CFP, can they track a payment if there is no reference code?
I just want to be prepared when I come to WM and talk with their cash office. Last time I talked to them (different issue), I got a sense they are not the brightest people in the world and they don't want to think - it it easy for them to say "it is clear on our side, payment was made, talk to CFP about it or wait".
I just want to be prepared when I come to WM and talk with their cash office. Last time I talked to them (different issue), I got a sense they are not the brightest people in the world and they don't want to think - it it easy for them to say "it is clear on our side, payment was made, talk to CFP about it or wait".
Dec 14, 2017, 10:39 am
#392
Join Date: Aug 2004
Location: SAT
Programs: AA EXP BA Gold, TK Gold, Hyatt Globalist, Hilton Diamond, AS 100K, QR PLT, SAS Gold, IHG Spire, AMR
Posts: 5,898
My WM processes my 1st payment, then scans an item (any item will do), voids that item and then it can process my second payment and so on and so forth.
Dec 14, 2017, 11:41 am
#394
Join Date: Aug 2004
Location: SAT
Programs: AA EXP BA Gold, TK Gold, Hyatt Globalist, Hilton Diamond, AS 100K, QR PLT, SAS Gold, IHG Spire, AMR
Posts: 5,898
Dec 15, 2017, 10:23 am
#398
Join Date: Dec 2010
Posts: 1,516
As I predicted, it is difficult to deal with them on any level. Unless computer or higher-up says "return him money", they will make up thousands of excuses or other theories. How I hate that crap.
Dec 15, 2017, 10:36 am
#399
Join Date: May 2016
Posts: 506
Update: I went to WM and the guy who responded to me was an Asset Protection manager. After back and forth he confirmed that money at WM, but he believes that money will be credited back automatically on my cards in 5-7 days. I argued, but he insisted to wait and bring the statement shows that money didn't come back, then he says "we will handle it on store level". I don't know what it means.
As I predicted, it is difficult to deal with them on any level. Unless computer or higher-up says "return him money", they will make up thousands of excuses or other theories. How I hate that crap.
As I predicted, it is difficult to deal with them on any level. Unless computer or higher-up says "return him money", they will make up thousands of excuses or other theories. How I hate that crap.
Dec 15, 2017, 12:44 pm
#400
Join Date: Dec 2010
Posts: 1,516
I don't see why should I expect a refund. Transaction wasn't aborted or canceled. On his side, he sees $2K collected. Unless, there is something behind, I don't think refund in my way. I'm just worried to deal with them, because it might end filing dispute with gc.com, which make take few months to resolve.
Dec 15, 2017, 4:39 pm
#401
Join Date: Jul 2016
Location: NY
Posts: 523
Update: I went to WM and the guy who responded to me was an Asset Protection manager. After back and forth he confirmed that money at WM, but he believes that money will be credited back automatically on my cards in 5-7 days. I argued, but he insisted to wait and bring the statement shows that money didn't come back, then he says "we will handle it on store level". I don't know what it means.
As I predicted, it is difficult to deal with them on any level. Unless computer or higher-up says "return him money", they will make up thousands of excuses or other theories. How I hate that crap.
As I predicted, it is difficult to deal with them on any level. Unless computer or higher-up says "return him money", they will make up thousands of excuses or other theories. How I hate that crap.
Also, when this happened to me, a prompt showed up on the CSR's screen after the swipes asking if the transaction was successful.. She clicked yes, even though it wasn't.
Dec 16, 2017, 3:33 am
#402
Join Date: Dec 2010
Posts: 1,516
That's ridiculous! CFP never got paid! Tell him to call CFP. That's what my manager did...with me right next to them.
Also, when this happened to me, a prompt showed up on the CSR's screen after the swipes asking if the transaction was successful.. She clicked yes, even though it wasn't.
Also, when this happened to me, a prompt showed up on the CSR's screen after the swipes asking if the transaction was successful.. She clicked yes, even though it wasn't.
My only concern that I have to bring my gcs to show him zero balance and I don't really want to disclose that I use gift cards for payments. who knows what it can lead to.
Dec 16, 2017, 4:58 am
#403
Join Date: Oct 2013
Posts: 483
I might be in the same boat. Friday night we had made one payment with the app, second payment with app did not work, so we did it the old way and no receipt printed, so CSM printed a receipt. I am not sure if my hubby keep track of the right GCs so I can't tell which was used for the app transaction vs the manual transaction. I thought I would wait til Monday, but not sure if I should wait. We did a third manual trans and that printed a receipt.
I will call CheckFreePay today.
I will call CheckFreePay today.
Dec 16, 2017, 5:23 am
#404
Join Date: Jul 2016
Location: NY
Posts: 523
I might be in the same boat. Friday night we had made one payment with the app, second payment with app did not work, so we did it the old way and no receipt printed, so CSM printed a receipt. I am not sure if my hubby keep track of the right GCs so I can't tell which was used for the app transaction vs the manual transaction. I thought I would wait til Monday, but not sure if I should wait. We did a third manual trans and that printed a receipt.
I will call CheckFreePay today.
I will call CheckFreePay today.
Dec 16, 2017, 6:08 am
#405
Join Date: Oct 2013
Posts: 483
I called and CFP only has one payment scheduled which makes sense since the receipt the CSR gave me doesn't show any BP info which I mentioned to her, it only shows the GC used. Going back this morning.