Feb 27, 2017, 10:26 pm
Last edit by: ChrisFlyer66
THIS IS A WIKI TO AN OLD THREAD THAT IS NO LONGER BEING MAINTAINED!
This is a new thread for 2017. The previous discussion can be found here.
The new thread for 2018 is here.
DETAILS:
Bill Pay cannot be done at a regular register. BP must be done at Customer Service/Returns or at the Money Center in stores that have it.
WM offers two BP services: CheckFreePAY and MoneyGram. The cashier can initiate CheckFreePAY by selecting Money Services followed by Bill Pay on the register for a fee of $1-1.88. Moneygram is $4.99.
ONLY 4 successful debit card swipes can pay for a transaction. ONLY 5 payments per 16 digit account number per rolling 30 days.
CheckFreePay (800) 676-6148. - Look up payments using CC number and time of transaction
Standard BP- Once your CFP account is set up, you can add CC. When you want to BP give them your phone# to look up your account under Money Services. They often get confused and think you want MG, but just say it is under Money Services. Make sure you get 2 receipts, one from WM and a small one from CFP showing the CC# and Biller name you paid.
WM App - The Money Services works in express lane for BP, but has issues making 2 or more payments in a row. Make one BP, then come back or do another trans, then another BP to avoid issues. Make sure you get a BP receipt in the app and it shows the BP info and the CC you paid before leaving the store.
Some tips: If you don't get a receipt and they have to print you one, make sure the CC you paid appears on the printed receipt. If not on receipt, call CFP with the manager to verify there is no payment processing. They can cancel any transactions and pay you in cash right away. If they cancel the transaction and their cash drawer opens, that means they should pay you in cash, if it doesn't open, the money will probably return to your cards. Not sure what happens on the same day? Watch their drawer when they cancel the transaction to see if it opens. If they say the money will return to your DC, make sure to write down the managers name in case it doesn't.
BUSINESS DAY transaction completion time is 18:59:59 EST (Holidays change post day)
--------------------------------------------------------------
:-:VISA and MC
If your particular card isn't on the list below, try "VISA" or "MASTERCARD."
"VISA" and "MASTERCARD" payee can no longer be found by search at some stores. If the employee can no longer find "VISA" or "MASTERCARD" by searching in CheckFreePAY, then you cannot pay either, end of story.
Following do not work:
$1.88 next day.
$1.88 next day.
:-:Issuing Bank
Discover - Use for all Discover network cards
$1.50 next day, $1.00 three days.
American Express AMEX cards(SPG, BC, BCE, BCP, etc) cannot be paid through CheckFreePAY. Some AMEX cards issued by other banks can be paid.
AMEX cards(SPG, BC, BCE, BCP, etc) can be paid using MoneyGram for $4.99
Barclay Listed under barclay - need biller zip - $1.50 next day, $1.00 three days
Bank of America Credit Cards - Use for BoA-issued and FIA-issued cards; will not work for BofA Small Business cards.
$1.50 next day, $1.00 three days. (Will require a ZIP but apparently yours will work as well as theirs, which is 19886)[INDENT]Works:
$1.50 next day.
$1.50 next day, $1.00 three days.
$1.50 next day, $1.00 three days.
For money order questions, check the following threads and their wiki posts:
This is a new thread for 2017. The previous discussion can be found here.
The new thread for 2018 is here.
DETAILS:
Bill Pay cannot be done at a regular register. BP must be done at Customer Service/Returns or at the Money Center in stores that have it.
WM offers two BP services: CheckFreePAY and MoneyGram. The cashier can initiate CheckFreePAY by selecting Money Services followed by Bill Pay on the register for a fee of $1-1.88. Moneygram is $4.99.
ONLY 4 successful debit card swipes can pay for a transaction. ONLY 5 payments per 16 digit account number per rolling 30 days.
CheckFreePay (800) 676-6148. - Look up payments using CC number and time of transaction
Standard BP- Once your CFP account is set up, you can add CC. When you want to BP give them your phone# to look up your account under Money Services. They often get confused and think you want MG, but just say it is under Money Services. Make sure you get 2 receipts, one from WM and a small one from CFP showing the CC# and Biller name you paid.
WM App - The Money Services works in express lane for BP, but has issues making 2 or more payments in a row. Make one BP, then come back or do another trans, then another BP to avoid issues. Make sure you get a BP receipt in the app and it shows the BP info and the CC you paid before leaving the store.
Some tips: If you don't get a receipt and they have to print you one, make sure the CC you paid appears on the printed receipt. If not on receipt, call CFP with the manager to verify there is no payment processing. They can cancel any transactions and pay you in cash right away. If they cancel the transaction and their cash drawer opens, that means they should pay you in cash, if it doesn't open, the money will probably return to your cards. Not sure what happens on the same day? Watch their drawer when they cancel the transaction to see if it opens. If they say the money will return to your DC, make sure to write down the managers name in case it doesn't.
BUSINESS DAY transaction completion time is 18:59:59 EST (Holidays change post day)
Friday after 06:59PM EST, until Monday BEFORE 07:00PM EST arrives Tuesday
Tuesday BEFORE 7:00PM arrives Wednesday
Wednesday BEFORE 07:00PM arrives Thursday
Thursday BEFORE 07:00PM arrives Friday
Friday BEFORE 07:00PM arrives Monday
But when a next-day payment will post and be visible depends upon the CC issuer.Tuesday BEFORE 7:00PM arrives Wednesday
Wednesday BEFORE 07:00PM arrives Thursday
Thursday BEFORE 07:00PM arrives Friday
Friday BEFORE 07:00PM arrives Monday
--------------------------------------------------------------
:-:VISA and MC
If your particular card isn't on the list below, try "VISA" or "MASTERCARD."
"VISA" and "MASTERCARD" payee can no longer be found by search at some stores. If the employee can no longer find "VISA" or "MASTERCARD" by searching in CheckFreePAY, then you cannot pay either, end of story.
Following do not work:
Any and all Vanilla VISA, Vanilla MC, and OneVanilla VISA.
Glimcher VISA
MASTERCARDGlimcher VISA
$1.88 next day.
Works:
VISABank of America Cash Rewards Business MC
Barclay (Arrival, US Airways) MC - Posts at 11PM EST, credit available 1AM EST
Chase Business Ink Bold MC
Citi AAdvantage (Platinum Select, Executive, Business) MC - Posts at 3AM EST (+1 day)
Citi ThankYou Preferred MC
CitiBusiness Platinum Select MC
Does not work:Barclay (Arrival, US Airways) MC - Posts at 11PM EST, credit available 1AM EST
Chase Business Ink Bold MC
Citi AAdvantage (Platinum Select, Executive, Business) MC - Posts at 3AM EST (+1 day)
Citi ThankYou Preferred MC
CitiBusiness Platinum Select MC
Barclay Business US Airways MC - NOT PAYABLE - tried 2x
$1.88 next day.
Works:
----------------------------------------------------------------------------------------Barclay Priceline VS
Chase (Amazon, Freedom, Sapphire Preferred, United, Slate) VS - Posts at 10PM EST
Chase Business Ink Bold VS
Citi (AAdvantage, Dividend, ThankYou Preferred) VS
FIA Fidelity VS
PNC CashBuilder VS
US Bank (Cash+, Club Carlson, Flexperks) VS
Wells Fargo Cashback VS
Does not work:Chase (Amazon, Freedom, Sapphire Preferred, United, Slate) VS - Posts at 10PM EST
Chase Business Ink Bold VS
Citi (AAdvantage, Dividend, ThankYou Preferred) VS
FIA Fidelity VS
PNC CashBuilder VS
US Bank (Cash+, Club Carlson, Flexperks) VS
Wells Fargo Cashback VS
TD Bank VS - [Source]
Alliant Credit Union Cashback Visa Signature
Alliant Credit Union Cashback Visa Signature
:-:Issuing Bank
Discover - Use for all Discover network cards
$1.50 next day, $1.00 three days.
American Express AMEX cards(SPG, BC, BCE, BCP, etc) cannot be paid through CheckFreePAY. Some AMEX cards issued by other banks can be paid.
AMEX cards(SPG, BC, BCE, BCP, etc) can be paid using MoneyGram for $4.99
Barclay Listed under barclay - need biller zip - $1.50 next day, $1.00 three days
Bank of America Credit Cards - Use for BoA-issued and FIA-issued cards; will not work for BofA Small Business cards.
$1.50 next day, $1.00 three days. (Will require a ZIP but apparently yours will work as well as theirs, which is 19886)[INDENT]Works:
FIA Fidelity VS & MC
BoA Alaska Airlines Visa
Does not work: Capital OneBoA Alaska Airlines Visa
$1.50 next day.
Personal and business CCs
Citibank American Express - Use for Citi-issued AMEX cards$1.50 next day, $1.00 three days.
Citi AAdvantage AMEX
PNC Bank - Use for PNC-issued Visa network cards$1.50 next day, $1.00 three days.
PNC CashBuilder VS
Warning: Some users have reported being shutdown for using bill pay services.For money order questions, check the following threads and their wiki posts:
Billpay at Walmart(2017)
Dec 13, 2017, 3:28 pm
#378
Join Date: Sep 2014
Posts: 1,837
The CSR confirmed it when I did my bill pay, that they no longer accept manual transactions. Apparently, it was taking them too long to process them manually.
They said the BP done via smartphones was much quicker even with split payments!
They said the BP done via smartphones was much quicker even with split payments!
Dec 13, 2017, 3:47 pm
#379
Join Date: May 2016
Posts: 506
2 subsequent payments go without a problem. Then I get couple MOs and I'm good for one quick visit. The best part is I don't have to stand in line.
Dec 14, 2017, 3:40 am
#381
Join Date: Dec 2010
Posts: 1,516
I had an issue with my BP last time. Since app wasn't responded after back2back transactions, I decided to pay in regular way. Everything went smoothly up to the point of printing receipt. But it didn't print, moreover, the computer wasn't responsive after that. CSR tried many things, but it didn't work (she couldn't even go to her main screen). Anyway, after some time and probably some more key pressing, the computer went back alive. But I didn't have my receipt, so I was afraid if the transaction completed or not. CSM came, check the main computer and saw that transaction actually completed and she was able to print me a copy of the receipt on her computer. This receipt shows I used 4 cards (as usual), but I couldn't find a reference code for the CFP and payment account - it doesn't look like regular receipt. Anyway, today I checked my credit cards balance and all other cards I paid that day using WMT app have payments applied, but this one - doesn't.
Should I worry?
Should I worry?
Dec 14, 2017, 7:34 am
#382
Join Date: Jul 2016
Location: NY
Posts: 523
I had an issue with my BP last time. Since app wasn't responded after back2back transactions, I decided to pay in regular way. Everything went smoothly up to the point of printing receipt. But it didn't print, moreover, the computer wasn't responsive after that. CSR tried many things, but it didn't work (she couldn't even go to her main screen). Anyway, after some time and probably some more key pressing, the computer went back alive. But I didn't have my receipt, so I was afraid if the transaction completed or not. CSM came, check the main computer and saw that transaction actually completed and she was able to print me a copy of the receipt on her computer. This receipt shows I used 4 cards (as usual), but I couldn't find a reference code for the CFP and payment account - it doesn't look like regular receipt. Anyway, today I checked my credit cards balance and all other cards I paid that day using WMT app have payments applied, but this one - doesn't.
Should I worry?
Should I worry?
You need to speak to the cash manager at that WM. They will see the overage and should issue you a refund. Good luck.
Dec 14, 2017, 8:42 am
#383
Join Date: May 2007
Location: DFW
Programs: WN A+, AA, HYATT DIAMOND, SPG
Posts: 1,125
Yes, you should worry. The same exact thing happened to me last week, but luckily I had a friendly manager call checkfreepay to track all the BP's for the day. Mine never went through, even though my cards were charged. I was refunded in cash.
You need to speak to the cash manager at that WM. They will see the overage and should issue you a refund. Good luck.
You need to speak to the cash manager at that WM. They will see the overage and should issue you a refund. Good luck.
Dec 14, 2017, 8:52 am
#384
Join Date: Dec 2010
Posts: 1,516
Yes, you should worry. The same exact thing happened to me last week, but luckily I had a friendly manager call checkfreepay to track all the BP's for the day. Mine never went through, even though my cards were charged. I was refunded in cash.
You need to speak to the cash manager at that WM. They will see the overage and should issue you a refund. Good luck.
You need to speak to the cash manager at that WM. They will see the overage and should issue you a refund. Good luck.
Dec 14, 2017, 8:54 am
#385
Join Date: Dec 2010
Posts: 1,516
Were you trying to pay the same CC on the app back to back? I think it might have happened to me yesterday. First one went through fine but the register froze on the second but they got the receipt to print. Hasn't posted yet. I'll keep everyone posted. Won't be paying same CC on the app back to back until it gets figured out.
Dec 14, 2017, 8:58 am
#386
Join Date: Jul 2016
Location: NY
Posts: 523
As a side note, I wouldn't do anymore back to back BP's (same card or different) until these quirks are worked out. There's enough recent data points to see that the risk of the system freezing on the second transaction is too high.
Dec 14, 2017, 9:04 am
#387
Join Date: Sep 2014
Posts: 1,837
For my case, I can't even begin the 2nd transaction, so I don't even get a chance to confirm the amount and therefore didn't swipe any cards.
Dec 14, 2017, 9:04 am
#388
Join Date: Dec 2010
Posts: 1,516
checkfreepay was never paid (or at least it wasn't in my case). Since your description is exactly what happened to me, I'm guessing CFP wasn't paid in your case also. Therefore, WM still has your money and the cash office will see the overage. You also have a receipt showing your cards were charged as proof.
As a side note, I wouldn't do anymore back to back BP's (same card or different) until these quirks are worked out. There's enough recent data points to see that the risk of the system freezing on the second transaction is too high.
As a side note, I wouldn't do anymore back to back BP's (same card or different) until these quirks are worked out. There's enough recent data points to see that the risk of the system freezing on the second transaction is too high.
how cash office can see if CFP was paid or not?
Dec 14, 2017, 9:08 am
#389
Join Date: Dec 2010
Posts: 1,516
checkfreepay was never paid (or at least it wasn't in my case). Since your description is exactly what happened to me, I'm guessing CFP wasn't paid in your case also. Therefore, WM still has your money and the cash office will see the overage. You also have a receipt showing your cards were charged as proof.
As a side note, I wouldn't do anymore back to back BP's (same card or different) until these quirks are worked out. There's enough recent data points to see that the risk of the system freezing on the second transaction is too high.
As a side note, I wouldn't do anymore back to back BP's (same card or different) until these quirks are worked out. There's enough recent data points to see that the risk of the system freezing on the second transaction is too high.
I just want to be prepared when I come to WM and talk with their cash office. Last time I talked to them (different issue), I got a sense they are not the brightest people in the world and they don't want to think - it it easy for them to say "it is clear on our side, payment was made, talk to CFP about it or wait".
Dec 14, 2017, 9:21 am
#390
Join Date: Jul 2016
Location: NY
Posts: 523
The money leaves WM and goes to CFP so they can pay your bill. Since the money never left WM, they should still have it. Call your WM and ask when the cash manager is there. They have limited hours, usually in the morning.