Jan 10, 2015, 9:20 pm
Last edit by: NoonRadar
Nov 24, 2015
Dear XXXXXXXXX,
We want to let you know that we are making a change to your Target Prepaid REDcard by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:
Your debit card online through your Account
Cash at a Target Store
Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)
DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/
DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)
Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.
WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.
WEBSITE:
This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
https://amex.serve.com/prepaidredcard
PREPAID REDCARD LOAD LIMITS
Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
Online Debit Card Load * - $200/day and $1,000/month
Checking/Savings Account - $2,000/month
Checks - $2,000/day and $10,000/month
ATM Withdrawals - $750/day and $2,000/month
All "Monthly" limits are per calendar month and reset on the 1st of each month.
Daily limits reset at midnight Eastern time, 9 PM Pacific time.
*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.
ATM Withdrawals:
No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.
RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard
FREQUENTLY ASKED QUESTIONS
Q: Can I reload a RB at a Target that doesn't sell RB?
Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904
Q: Can I buy or reload a RB in North Carolina?
See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.
Q: Can I reload the RB at any register, or just at the Customer Service desk?
It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.
Q: What is the most efficient way to drain a RedCard?
Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.
Q: I cant access the BillPay feature through the RB website!
Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.
Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
Yes.
Q: How many Redbird cards can you purchase at once?
You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.
Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
No. You will have to cancel your Bluebird or Serve account first before registering.
Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.
Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.
Q: Can we get Redbird online?
No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.
Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.
Q: Can we load Redbird with Target gift cards at Target?NO.
When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.
Q: What are the cards load limits per transaction at Target?
[B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.
Q: What credit cards can I use to reload RedCard in Target stores?
NONE. As of May 6, 2015, credit cards cannot be used to reload.
Q: Can I reload with a debit card?
Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.
Q: Can I reload with a prepaid debit card or Vanilla Visa?
Yes, but only if you have a PIN for that card.
Q: How can I load 2 debit cards in one transaction? Example 2x$500.
1. Swipe debit card on my terminal after total comes up $1000.
2. PIN pad comes up. Enter 4 digit PIN.
3. Do you want cash back? press NO
4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
6. Swipe card #2. Enter PIN
7. Repeat 3 to 5. Total: 0.00
8. Receipt prints. Thank cashier. The end.
(thanks to Mamibear)
Q: Can someone else buy a Redbird card for you?
Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own drivers license, SSN, etc. But, when I got home, I registered the card to my wife. I cant promise this will work for everyone, but it worked for me.
Q: Can you reload Serve/Bluebird at Target?
No.
Q: How do I contact Target's support team to resolve an issue with my RedCard?
Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).
Q: Can you have both Redbird and AFT cards?
Yes.
You can have both Redbird and AFT since they are independent products.
Q: I got a "Pending" notice that the registration is being reviewed, what now?
Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
Secure Document Upload
Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
Prepaid REDcard (Target) 2015-2016
Apr 8, 2015, 5:12 am
#4894
Join Date: Feb 2015
Location: California, USA
Posts: 75
That happened to me recently. Try uploading JPEGs instead of PDFs. I got upload failures when trying to upload a multi-page PDF, so instead I just uploaded JPEGs and there were no problems. If you have Adobe Acrobat, you can use File > Save As to save as JPEGs without any additional fuss.
Apr 8, 2015, 5:24 am
#4895
Join Date: Dec 2014
Location: VA
Posts: 147
just got the email that my redcard has shipped. the faq does not say anything about credit card loads
How do I add money to my Prepaid REDcard Account?
You can add money to your Prepaid REDcard Account in many convenient ways:
Direct Deposit an easy and free way to add all or part of your paycheck or government benefits check to your Account.
Cash a convenient way to immediately add cash to your Account. ◦Free Cash Reloads at the Target register: Add cash for FREE at any Target location in the U.S. You can add as much as $1,000 or as little as $0.01 for FREE to your personalized card. Just give your Prepaid REDcard and cash to the cashier and your money is immediately added to your Card. It's that easy!
Bank Transfers add money from any U.S. issued checking or savings account.
Debit Cards add money from your debit card at the register or by linking it to your Prepaid REDcard account online. Please note: Gift cards cannot be used to add money
https://amex.serve.com/prepaidredcar...9&om_lid=srv13
How do I add money to my Prepaid REDcard Account?
You can add money to your Prepaid REDcard Account in many convenient ways:
Direct Deposit an easy and free way to add all or part of your paycheck or government benefits check to your Account.
Cash a convenient way to immediately add cash to your Account. ◦Free Cash Reloads at the Target register: Add cash for FREE at any Target location in the U.S. You can add as much as $1,000 or as little as $0.01 for FREE to your personalized card. Just give your Prepaid REDcard and cash to the cashier and your money is immediately added to your Card. It's that easy!
Bank Transfers add money from any U.S. issued checking or savings account.
Debit Cards add money from your debit card at the register or by linking it to your Prepaid REDcard account online. Please note: Gift cards cannot be used to add money
https://amex.serve.com/prepaidredcar...9&om_lid=srv13
**As of 12/18/14, "Cash" load at target also includes in-store loads by any Credit/Debit card normally accepted at Target
Apr 8, 2015, 5:48 am
#4896
Join Date: Jul 2014
Posts: 3,688
Apr 8, 2015, 6:14 am
#4897
Join Date: Jan 2015
Location: Kansas City, MO
Posts: 71
"Hi, I know this has been asked before, but I was loading today with US Airways MC and I did about $1600, then I said 824.00 accidentally and it triggered a fraud alert, (maybe even number). It declined card; called barclay and verified the transaction as my own. Went back inside the store and loaded $824.30. Well, I come home and see the $824 charge too, but it didn't go through Redbird, I'm guessing I call Amex? Advice on how to get my money back?? Thanks so much!"
Can anybody else confirm?
Can anybody else confirm?
Apr 8, 2015, 7:46 am
#4898
Join Date: Jul 2013
Location: SoCal
Programs: AA EXP, SPG Lifetime Platinum, MR Platinum, Hilton Diamond
Posts: 249
. Just don't want my favorite store to get overloaded then start having issues. My post was more for reference that there are nice stores out there.
Apr 8, 2015, 8:51 am
#4900
Join Date: May 2013
Posts: 747
"Hi, I know this has been asked before, but I was loading today with US Airways MC and I did about $1600, then I said 824.00 accidentally and it triggered a fraud alert, (maybe even number). It declined card; called barclay and verified the transaction as my own. Went back inside the store and loaded $824.30. Well, I come home and see the $824 charge too, but it didn't go through Redbird, I'm guessing I call Amex? Advice on how to get my money back?? Thanks so much!"
Can anybody else confirm?
Can anybody else confirm?
Your money isn't gone, there is simply a pending charge on your card.
It is still a pending transaction, until you see it actually POST and CHARGE to your card, there is no reason to be concerned.
Apr 8, 2015, 9:45 am
#4901
Join Date: Nov 2014
Location: NYC
Posts: 158
"Hi, I know this has been asked before, but I was loading today with US Airways MC and I did about $1600, then I said 824.00 accidentally and it triggered a fraud alert, (maybe even number). It declined card; called barclay and verified the transaction as my own. Went back inside the store and loaded $824.30. Well, I come home and see the $824 charge too, but it didn't go through Redbird, I'm guessing I call Amex? Advice on how to get my money back?? Thanks so much!"
Can anybody else confirm?
Can anybody else confirm?
Apr 8, 2015, 10:14 am
#4902
Join Date: Feb 2014
Posts: 11
Also you should be able to see that the available credit does not go down from this authorization of a failed charge.
Apr 8, 2015, 10:15 am
#4903
Join Date: Jun 2009
Location: EWR PHL JFK
Programs: AA PLT, HH Gold, Marriott Gold
Posts: 200
"Hi, I know this has been asked before, but I was loading today with US Airways MC and I did about $1600, then I said 824.00 accidentally and it triggered a fraud alert, (maybe even number). It declined card; called barclay and verified the transaction as my own. Went back inside the store and loaded $824.30. Well, I come home and see the $824 charge too, but it didn't go through Redbird, I'm guessing I call Amex? Advice on how to get my money back?? Thanks so much!"
Can anybody else confirm?
Can anybody else confirm?
Check back in a few days. Charges should drop.
Apr 8, 2015, 10:19 am
#4904
Join Date: Jun 2009
Location: EWR PHL JFK
Programs: AA PLT, HH Gold, Marriott Gold
Posts: 200
Correct me if I am wrong but aren't online CC loads with serve going to be limited to just amex cards, on April 15th (I have kept tabs on serve now and then but haven't used it in months since making the switch to the bird). Amex cards never generated points for online serve loads so keeping serve for the $1,500/mo online loads is completely useless. The KATE's do make it convenient but you are loading with VGC for which you had to purchase for $5-6 each. Switch to RB and load directly with cc and ditch the VGCs (unless you are earning 5+% back on VGCs)
Apr 8, 2015, 10:53 am
#4905
Join Date: Jan 2015
Location: Kansas City, MO
Posts: 71
Thanks, I normally don't get concerned, been doing this for a couple months now and its just that my past alerts were never on a barclays card and mine never even showed up as pending. That's why I was asking (I know I should have read back some pages)...thought it was the right thing to do instead of calling AmEx. No offense...