Last edit by: NoonRadar
Nov 24, 2015
Dear XXXXXXXXX,
We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:
• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)
DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/
DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)
Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.
WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.
WEBSITE:
This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
https://amex.serve.com/prepaidredcard
PREPAID REDCARD LOAD LIMITS
Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
Online Debit Card Load * - $200/day and $1,000/month
Checking/Savings Account - $2,000/month
Checks - $2,000/day and $10,000/month
ATM Withdrawals - $750/day and $2,000/month
All "Monthly" limits are per calendar month and reset on the 1st of each month.
Daily limits reset at midnight Eastern time, 9 PM Pacific time.
*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.
ATM Withdrawals:
No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.
RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard
FREQUENTLY ASKED QUESTIONS
Q: Can I reload a RB at a Target that doesn't sell RB?
Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904
Q: Can I buy or reload a RB in North Carolina?
See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.
Q: Can I reload the RB at any register, or just at the Customer Service desk?
It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.
Q: What is the most efficient way to drain a RedCard?
Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.
Q: I cant access the BillPay feature through the RB website!
Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.
Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
Yes.
Q: How many Redbird cards can you purchase at once?
You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.
Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
No. You will have to cancel your Bluebird or Serve account first before registering.
Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.
Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.
Q: Can we get Redbird online?
No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.
Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.
Q: Can we load Redbird with Target gift cards at Target?NO.
When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.
Q: What are the card’s load limits per transaction at Target?
[B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.
Q: What credit cards can I use to reload RedCard in Target stores?
NONE. As of May 6, 2015, credit cards cannot be used to reload.
Q: Can I reload with a debit card?
Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.
Q: Can I reload with a prepaid debit card or Vanilla Visa?
Yes, but only if you have a PIN for that card.
Q: How can I load 2 debit cards in one transaction? Example 2x$500.
1. Swipe debit card on my terminal after total comes up $1000.
2. PIN pad comes up. Enter 4 digit PIN.
3. Do you want cash back? press NO
4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
6. Swipe card #2. Enter PIN
7. Repeat 3 to 5. Total: 0.00
8. Receipt prints. Thank cashier. The end.
(thanks to Mamibear)
Q: Can someone else buy a Redbird card for you?
Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.
Q: Can you reload Serve/Bluebird at Target?
No.
Q: How do I contact Target's support team to resolve an issue with my RedCard?
Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).
Q: Can you have both Redbird and AFT cards?
Yes.
You can have both Redbird and AFT since they are independent products.
Q: I got a "Pending" notice that the registration is being reviewed, what now?
Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
• Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
Secure Document Upload
Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
Prepaid REDcard (Target) 2015-2016
#2702
Join Date: Jan 2010
Location: SFO
Posts: 1,754
My Southwest chase card got a fraud alert as well. The card has only been open 2 months. I don't blame them, my spending pattern is unusual to say the least.
I called, answered the 20 questions, they promised not to block it. This is the second time this card has been blocked.
I am just glad they are watching for fraud.
I called, answered the 20 questions, they promised not to block it. This is the second time this card has been blocked.
I am just glad they are watching for fraud.
#2704
Join Date: Dec 2014
Posts: 169
Has anyone not received the "successful load" email that usually comes immediately after loading your Redbird? So here's the backstory: Went to Target A and loaded 1k, everything went through just fine, took my receipt and went on my way. Went to Target B to load another 1k, GS rep swiped the card, entered 1k to load, and then a prompt came up that said the card could not be accessed at this time. Tried a few more time with lesser amounts, each time same message came up after entering load amount. Thanked her for her time and went to food court area. Decided to check my email and noticed my "successful load" email from the first load never showed up, I even made sure to check junk box and everything. So as panic sets in, I go online to my Redbird account but the load is showing up. So I at least know that it went through, just worries me that I didn't get the email and that my next load wasn't able to go through. I may just be having a black helicopter moment, but since it is different from the usual I just wanted to know if someone else has run into this issue as well. I would hate to think that my Redbird account was frozen for some reason. I will be attempting to load again tomorrow, fingers crossed all is back to normal at that point. If not, not sure what to do. I know it is never wise to call in, but would it be justified in this instance if I am not able to utilize my card for any reason? Thanks for any and all help!
#2706
Join Date: Sep 2008
Location: Long Island, NY
Programs: Marriott Titanium Elite/Lifetime Titanium, Delta Platinum Medallion, Hertz #1 Gold
Posts: 722
Has anyone had an issue with Chase(particularly the Marriott card) where the reload at Target is declined and no fraud alert is generated? Here's my history:
Jan 28: Attempted to load $1000 from my Chase Marriott card at the Target in Commack NY, failed, no fraud alert. Attempted 2x $500 transactions, went thru without issue.
Today(Feb 24): Attempted to load $500 from my Marriott card at the Target in Garden Grove CA(I'm here on work travel, and my hotel/rental car/meals are on this card, so they know I'm here), declined. Tried $250, declined.
I went to make sure my card wasn't shut off, so I loaded $15 on my starbucks card(using apple pay FYI), and that went thru no issue.
Jan 28: Attempted to load $1000 from my Chase Marriott card at the Target in Commack NY, failed, no fraud alert. Attempted 2x $500 transactions, went thru without issue.
Today(Feb 24): Attempted to load $500 from my Marriott card at the Target in Garden Grove CA(I'm here on work travel, and my hotel/rental car/meals are on this card, so they know I'm here), declined. Tried $250, declined.
I went to make sure my card wasn't shut off, so I loaded $15 on my starbucks card(using apple pay FYI), and that went thru no issue.
#2707
Join Date: Sep 2014
Posts: 58
Has anyone not received the "successful load" email that usually comes immediately after loading your Redbird? So here's the backstory: Went to Target A and loaded 1k, everything went through just fine, took my receipt and went on my way. Went to Target B to load another 1k, GS rep swiped the card, entered 1k to load, and then a prompt came up that said the card could not be accessed at this time. Tried a few more time with lesser amounts, each time same message came up after entering load amount. Thanked her for her time and went to food court area. Decided to check my email and noticed my "successful load" email from the first load never showed up, I even made sure to check junk box and everything. So as panic sets in, I go online to my Redbird account but the load is showing up. So I at least know that it went through, just worries me that I didn't get the email and that my next load wasn't able to go through. I may just be having a black helicopter moment, but since it is different from the usual I just wanted to know if someone else has run into this issue as well. I would hate to think that my Redbird account was frozen for some reason. I will be attempting to load again tomorrow, fingers crossed all is back to normal at that point. If not, not sure what to do. I know it is never wise to call in, but would it be justified in this instance if I am not able to utilize my card for any reason? Thanks for any and all help!
#2708
FlyerTalk Evangelist
Join Date: Apr 2002
Location: Madison, WI, USA
Posts: 14,162
#2709
Join Date: Dec 2007
Location: St. Louis
Programs: HHonors Diamond, SWA A-List Preferred, DL Gold, AA Gold, National EE
Posts: 106
Yes, it worked for me last year. Apparently they consider the Disney and some other GC's as "entertainment cards" and applied both discounts. Saved us a TON on our cruise. Only downside is they only sell $50 Disney cards so I had a big stack of them!
#2710
Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 6,060
#2712
Join Date: Sep 2008
Location: Long Island, NY
Programs: Marriott Titanium Elite/Lifetime Titanium, Delta Platinum Medallion, Hertz #1 Gold
Posts: 722
#2713
Join Date: Oct 2007
Location: IND
Programs: AA Platinum Pro, Hyatt Diamond, Hilton Diamond, IHG Platinum, National Exec Elite
Posts: 586
anybody having issues registering the temporary card? I tried two today. My wife's went through but have not received a verification e-mail. It's been 6 hours since registration and have been clicking on resend.
My card after entering my information says it's being reviewed and to check my e-mail but still haven't received an e-mail...
My card after entering my information says it's being reviewed and to check my e-mail but still haven't received an e-mail...
#2714
Join Date: Jul 2013
Posts: 209
Has anyone had an issue with Chase(particularly the Marriott card) where the reload at Target is declined and no fraud alert is generated? Here's my history:
Jan 28: Attempted to load $1000 from my Chase Marriott card at the Target in Commack NY, failed, no fraud alert. Attempted 2x $500 transactions, went thru without issue.
Today(Feb 24): Attempted to load $500 from my Marriott card at the Target in Garden Grove CA(I'm here on work travel, and my hotel/rental car/meals are on this card, so they know I'm here), declined. Tried $250, declined.
I went to make sure my card wasn't shut off, so I loaded $15 on my starbucks card(using apple pay FYI), and that went thru no issue.
Jan 28: Attempted to load $1000 from my Chase Marriott card at the Target in Commack NY, failed, no fraud alert. Attempted 2x $500 transactions, went thru without issue.
Today(Feb 24): Attempted to load $500 from my Marriott card at the Target in Garden Grove CA(I'm here on work travel, and my hotel/rental car/meals are on this card, so they know I'm here), declined. Tried $250, declined.
I went to make sure my card wasn't shut off, so I loaded $15 on my starbucks card(using apple pay FYI), and that went thru no issue.
#2715
Join Date: Jul 2013
Posts: 71
anybody having issues registering the temporary card? I tried two today. My wife's went through but have not received a verification e-mail. It's been 6 hours since registration and have been clicking on resend.
My card after entering my information says it's being reviewed and to check my e-mail but still haven't received an e-mail...
My card after entering my information says it's being reviewed and to check my e-mail but still haven't received an e-mail...
So, if you want to get your email verified, you call in and get it done.