Last edit by: XP1
Warning: The T-M website contains an apparent Bill Pay function. Attempting to use it to pay credit card bills, or probably any significant $ amount bills of any sort, will get your account frozen. Ditto large scale ATM or MO withdrawals. The one method of unloading likely to keep you under the radar is small scale WM BP. Also likely to get you shut down, according to consensus reports, is running much more than $5K a month thru your account. You ignore this advice at your own risk.
SUMMARY
1. FAQ's
2. Free to use for TMo customers.
3. Issued by Bancorp
4. Load at T-mobile store (Registers are HARD CODED not to accept anything other than cash.)
5. or Reloadit, (find a grocery store that sold reloadit cards with a cc)
List Stores hard coded for cash or Credit Card accepted
T-Mobile (cash only)
Home Depot (cash only, hard coded)
Harris Teeter - Bought with CC on 2/16/14, hard coded denied CC on 5 APR 2014
Winn-Dixie - Hard coded for cash (debit may work, untested) as of Oct-2015
Meijer (Cash/Debit including VGC)
Giant Eagle/GetGo (Cash, Debit including VGC )
Safeways/Vons/Pavilions in California - most only Cash
Food Lion - Manager override now required. Many stores cash or bank debit only, but registers are not hard coded.
Save-A-Lot: Hard coded cash only
BigY: At least some stores have gone cash only as of 1/8
Acme in PA: Hard-coded cash only (Source)
Note on ReloadIt Cards
These come in two main flavors, up to $500, and up to $950 (there are ones that go up to $50, too). Both are $3.95 load fee. The older grey cards, have CASH ONLY on them. Even if the cash register is coded to accept it, many cashiers will be hesitant to even try, or get shut down by manager.
The maximum value reload will be $2,500.00. There is no maximum number of times you may value reload your Card Account per day; however, the maximum dollar amount of value reloads you may make to your Card Account in one day is $2,500.00. We will accept direct deposits larger than $2,500.00, but any direct deposit value reloaded to your Card Account will count against the $2,500.00 daily limit.
Value Reload Fee: Each time you value reload $300.00 or more to your Card Account in a single transaction, you will receive a credit for any fee you paid. If you are a T-Mobile Wireless Customer and value reload your Card Account at a participating T-Mobile Wireless location, you will receive a refund at the register (and will pay no fee for your value reload). If you value reload your Card Account for $300.00 or more via another method, we will issue a credit to your Card Account in the amount of the fee you paid.
In practice, a ReloadIt >= $300 loaded via the safe will receive credit for the fee. However, the terms formally state "Please note: Value reloads made from Reloadit Packs that have been placed in the Program Manager’s Reloadit `Safe' are not eligible for any fee credit." so this is not guaranteed.
The Limits:
Daily limit: $2500 during a rolling 24 hour period
Monthly limit: ?
Annual Limit: ?
Max Bill Pay (per transaction): = $5000 (tested March 6th, can do 'at least' a second for the same amount to the same payee momment later).
Daily ATM limit: $500 (rolling 24 hr rather than calendar day)
Total monthly bill pay limit: ?
The maximum value of your Card Account is restricted to $10,000.00
T-Mobile Prepaid Customer Service Email: [email protected]
If you need to escalate to the FDIC, Bancorp's registered FDIC# is 35444.
If you want to try to open an FDIC complaint or investigation you can send one in electronically at
http://www2.fdic.gov/IDASP/DIRSInfoRequest.asp
Alternative FDIC link to file complaint
https://www2.fdic.gov/starsmail/index.asp
FAQ
SUMMARY
1. FAQ's
2. Free to use for TMo customers.
3. Issued by Bancorp
4. Load at T-mobile store (Registers are HARD CODED not to accept anything other than cash.)
5. or Reloadit, (find a grocery store that sold reloadit cards with a cc)
List Stores hard coded for cash or Credit Card accepted
T-Mobile (cash only)
Home Depot (cash only, hard coded)
Harris Teeter - Bought with CC on 2/16/14, hard coded denied CC on 5 APR 2014
Winn-Dixie - Hard coded for cash (debit may work, untested) as of Oct-2015
Meijer (Cash/Debit including VGC)
Giant Eagle/GetGo (Cash, Debit including VGC )
Safeways/Vons/Pavilions in California - most only Cash
Food Lion - Manager override now required. Many stores cash or bank debit only, but registers are not hard coded.
Save-A-Lot: Hard coded cash only
BigY: At least some stores have gone cash only as of 1/8
Acme in PA: Hard-coded cash only (Source)
Note on ReloadIt Cards
These come in two main flavors, up to $500, and up to $950 (there are ones that go up to $50, too). Both are $3.95 load fee. The older grey cards, have CASH ONLY on them. Even if the cash register is coded to accept it, many cashiers will be hesitant to even try, or get shut down by manager.
The maximum value reload will be $2,500.00. There is no maximum number of times you may value reload your Card Account per day; however, the maximum dollar amount of value reloads you may make to your Card Account in one day is $2,500.00. We will accept direct deposits larger than $2,500.00, but any direct deposit value reloaded to your Card Account will count against the $2,500.00 daily limit.
Value Reload Fee: Each time you value reload $300.00 or more to your Card Account in a single transaction, you will receive a credit for any fee you paid. If you are a T-Mobile Wireless Customer and value reload your Card Account at a participating T-Mobile Wireless location, you will receive a refund at the register (and will pay no fee for your value reload). If you value reload your Card Account for $300.00 or more via another method, we will issue a credit to your Card Account in the amount of the fee you paid.
In practice, a ReloadIt >= $300 loaded via the safe will receive credit for the fee. However, the terms formally state "Please note: Value reloads made from Reloadit Packs that have been placed in the Program Manager’s Reloadit `Safe' are not eligible for any fee credit." so this is not guaranteed.
The Limits:
Daily limit: $2500 during a rolling 24 hour period
Monthly limit: ?
Annual Limit: ?
Max Bill Pay (per transaction): = $5000 (tested March 6th, can do 'at least' a second for the same amount to the same payee momment later).
Daily ATM limit: $500 (rolling 24 hr rather than calendar day)
Total monthly bill pay limit: ?
The maximum value of your Card Account is restricted to $10,000.00
T-Mobile Prepaid Customer Service Email: [email protected]
If you need to escalate to the FDIC, Bancorp's registered FDIC# is 35444.
If you want to try to open an FDIC complaint or investigation you can send one in electronically at
http://www2.fdic.gov/IDASP/DIRSInfoRequest.asp
Alternative FDIC link to file complaint
https://www2.fdic.gov/starsmail/index.asp
FAQ
- My fee did not get refunded. Has there been a policy change? ReloadIt Fees are processed overnight and could take 24 hours after you reload the card. As of 9/2015, ReloadIt cards added to the safe prior to loading on T-Mobile will still get the $3.95 refunded.
- What is a safe transaction amount? There is no definite safe or unsafe amount. However, starting the last week of Jul 2015, people have been reporting the account frozen after transactions larger than $1K.
- Can I use the BP Feature? It works well for some people. Many have reported getting shutdown after using it. A few have reported having the payments lost. Like all MS activity, use at your own risk.
- Should I mix in some regular spending to make it look like this is my primary card? If it makes you feel better, go for it. However people who do this still get shutdown.
- I can't log in. Did I get shutdown? Possibly. But more likely the website is having technical issues. Call in, o try to make a swipe purchase and test it out.
- If I pay my taxes with this card, will I get shutdown? Large purchase raise red flags. Taxes are no different and there are reports of people being shut down for doing this.
- What is a T-Mobile wireless customer? A qualifying T-Mobile wireless customer can be either a postpaid or prepaid customer. Source: http://www.flyertalk.com/forum/24790705-post3703.html
T-Mobile Visa Prepaid - Bluebird Competitor for MS! (May not load w/CC)
#2251
Join Date: Apr 2014
Posts: 29
From yesterday, when I tried to load the card with Reloadit card, there's an error message popped up:
"Your Reloadit Pack appears to be in a status that will not allow funds to be transferred. Please contact customer service 1 (888) 633-9434."
I would not like to call. So first want to check here if anyone meets the same issue before ? Any solution ? Or I need to wait for longer time before using the reload ?
Thanks.
"Your Reloadit Pack appears to be in a status that will not allow funds to be transferred. Please contact customer service 1 (888) 633-9434."
I would not like to call. So first want to check here if anyone meets the same issue before ? Any solution ? Or I need to wait for longer time before using the reload ?
Thanks.
#2252
Join Date: Aug 2012
Posts: 30
I did read 3 times wiki, but there is no info about Mejer store in #4 and #5
Here is from WiKi ( Meijer (Cash/Debit including VGC) ). I was asking if there any information I can give to CS to make this transaction. They had no clue about tmo card.
#2253
Join Date: Aug 2012
Posts: 30
#2254
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
#2255
Join Date: Dec 2013
Posts: 3,509
From yesterday, when I tried to load the card with Reloadit card, there's an error message popped up:
"Your Reloadit Pack appears to be in a status that will not allow funds to be transferred. Please contact customer service 1 (888) 633-9434."
I would not like to call. So first want to check here if anyone meets the same issue before ? Any solution ? Or I need to wait for longer time before using the reload ?
Thanks.
"Your Reloadit Pack appears to be in a status that will not allow funds to be transferred. Please contact customer service 1 (888) 633-9434."
I would not like to call. So first want to check here if anyone meets the same issue before ? Any solution ? Or I need to wait for longer time before using the reload ?
Thanks.
#2256
Join Date: Apr 2014
Posts: 29
yes, that is weird. Normally my error message is either reaching the maximum for that 24hour period, or the fund is not ready (just need to wait a few more minutes).
But this time, the message is different. However, I tried to load one to my Netspend card, and it works. Will try later today on reload website instead of tmobile site.
But this time, the message is different. However, I tried to load one to my Netspend card, and it works. Will try later today on reload website instead of tmobile site.
#2257
Join Date: Jul 2013
Posts: 1,036
From yesterday, when I tried to load the card with Reloadit card, there's an error message popped up:
"Your Reloadit Pack appears to be in a status that will not allow funds to be transferred. Please contact customer service 1 (888) 633-9434."
I would not like to call. So first want to check here if anyone meets the same issue before ? Any solution ? Or I need to wait for longer time before using the reload ?
Thanks.
"Your Reloadit Pack appears to be in a status that will not allow funds to be transferred. Please contact customer service 1 (888) 633-9434."
I would not like to call. So first want to check here if anyone meets the same issue before ? Any solution ? Or I need to wait for longer time before using the reload ?
Thanks.
#2258
Join Date: Apr 2014
Posts: 29
"Your prepaid card load was not successful because the prepaid card has been blocked. Please call the customer service number on the back of the prepaid card for more details."
Might be due to BP. funds not transferred.
#2259
Join Date: Dec 2013
Posts: 3,509
tried to load on reloadit site, not working. The message shows unsuccessful.
"Your prepaid card load was not successful because the prepaid card has been blocked. Please call the customer service number on the back of the prepaid card for more details."
Might be due to BP. funds not transferred.
"Your prepaid card load was not successful because the prepaid card has been blocked. Please call the customer service number on the back of the prepaid card for more details."
Might be due to BP. funds not transferred.
#2260
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
You can verify if your T-mo card is blocked when you call the phone number and it asks you to "enter last 4 digits of your phone number". If you don't get your balance of your card after entering your phone last 4 digits of your phone number your card is blocked. It will say "Invalid entry" and ask you to re-enter your T-mo card information. I have been blocked before and know what to look for and I asked the T-Mo CSR once before and the CSR reiterated about you can tell if you are blocked if you can't hear your balance after entering your phone number.
#2261
Join Date: Jan 2011
Posts: 235
tried to load on reloadit site, not working. The message shows unsuccessful.
"Your prepaid card load was not successful because the prepaid card has been blocked. Please call the customer service number on the back of the prepaid card for more details."
Might be due to BP. funds not transferred.
"Your prepaid card load was not successful because the prepaid card has been blocked. Please call the customer service number on the back of the prepaid card for more details."
Might be due to BP. funds not transferred.
pretty sure i have seen the same before. the reloadit is ok, your tmob is blocked.
#2262
Join Date: Dec 2013
Posts: 3,509
It does automatically transfer you to CSR if you fail to enter all your correct information after two attempts but the trigger is the phone number since it doesn't complain when you enter your T-mo card number, card expiration date or your zip code.
#2263
Join Date: May 2014
Posts: 103
You can also tell by trying to log in online if you get message 'experiencing difficulties...' that means account is blocked. This also happened all 3 times I was blocked.
#2264
Join Date: Apr 2014
Posts: 29
You can verify if your T-mo card is blocked when you call the phone number and it asks you to "enter last 4 digits of your phone number". If you don't get your balance of your card after entering your phone last 4 digits of your phone number your card is blocked. It will say "Invalid entry" and ask you to re-enter your T-mo card information. I have been blocked before and know what to look for and I asked the T-Mo CSR once before and the CSR reiterated about you can tell if you are blocked if you can't hear your balance after entering your phone number.
I called the number showed in the error message ( I really should check the post first). The number is from Reloadit, and the lady who answered my phone after the automatic recording told me she could help to remove the block. With some personal info, she issued me a ticket number, and said it will take 1-2 business days to get unblocked.
Hopefully, it will not bring sb. too much attention on my account. Keep finger crossed.
#2265
Join Date: Dec 2013
Posts: 3,509
Thank you. That is very helpful. I wish I saw it earlier before I made the call.
I called the number showed in the error message ( I really should check the post first). The number is from Reloadit, and the lady who answered my phone after the automatic recording told me she could help to remove the block. With some personal info, she issued me a ticket number, and said it will take 1-2 business days to get unblocked.
Hopefully, it will not bring sb. too much attention on my account. Keep finger crossed.
I called the number showed in the error message ( I really should check the post first). The number is from Reloadit, and the lady who answered my phone after the automatic recording told me she could help to remove the block. With some personal info, she issued me a ticket number, and said it will take 1-2 business days to get unblocked.
Hopefully, it will not bring sb. too much attention on my account. Keep finger crossed.