Vanilla reload broken PIN scam reports
Jan 3, 2014, 6:36 am
#196
Join Date: Jan 2010
Posts: 103
nkedge: To ease your mind, I've had to dispute 2 because of broken PINs and InComm has been responsive and helpful. The process is a bit of a pain in the ... and time is money, but you should get new PINs from them within the time frame they give you!
Jan 3, 2014, 4:42 pm
#197
Join Date: Feb 2011
Posts: 109
I purchased 4 cards on January 1st while visiting family in GA and all 4 had missing PINs. I wasn't aware of the scam going on in the area or I would have been more vigilant. The cards were on a higher rack than I'm used to seeing them but I thought maybe it was just a lazy stocking job. All have the silver & green style strip. Very frustrating, but I'm hopeful that InComm will come through with a resolution -- the CSR I spoke to was very helpful and seemed genuinely concerned. This was the CVS in at the corner of Johnson Ferry & Roswell Rd in East Cobb.
Lesson learned always carefully check EACH VR. I've been guilty of picking up a stack and just checking the first VR for a good label.
Jan 6, 2014, 10:58 am
#199
Join Date: Jul 2009
Location: KWI
Programs: AA EXP
Posts: 806
Sorry to hear that. Spotted 3 tampered with today there. Told cashier to trash them. Very obvious scratching, new style VR's (which should have plasticish scratch off stuff) except has Expose Pin Here instead of scratch off for pin. Seems someone is scratching and reapplied their own scratch off label. They must be getting desperate since the redesign bc they were hastily done.
Lesson learned always carefully check EACH VR. I've been guilty of picking up a stack and just checking the first VR for a good label.
Lesson learned always carefully check EACH VR. I've been guilty of picking up a stack and just checking the first VR for a good label.
Jan 6, 2014, 11:04 am
#200
Join Date: Jan 2010
Posts: 103
The only other number I have associated with the company is from a dispute I filed in July 2013. You could try this number for the Dispute Department: (866) 296-3646, Monday – Friday, 8:00 a.m. – 5:00 p.m. EST
Jan 6, 2014, 1:13 pm
#201
Join Date: Apr 2010
Posts: 519
I purchased 4 cards on January 1st while visiting family in GA and all 4 had missing PINs. I wasn't aware of the scam going on in the area or I would have been more vigilant. The cards were on a higher rack than I'm used to seeing them but I thought maybe it was just a lazy stocking job. All have the silver & green style strip. Very frustrating, but I'm hopeful that InComm will come through with a resolution -- the CSR I spoke to was very helpful and seemed genuinely concerned. This was the CVS in at the corner of Johnson Ferry & Roswell Rd in East Cobb.
Jan 6, 2014, 1:21 pm
#202
Suspended
Join Date: Nov 1999
Posts: 24,153
Jan 7, 2014, 6:39 am
#203
Join Date: Feb 2011
Posts: 109
The ones I saw were the last 3 on the rack. Don't know if they are going to restock or not. I've always had good luck with that location, first time I've seen any VR tampered with there.
Jan 8, 2014, 3:25 pm
#204
Join Date: Jan 2011
Location: BNA
Programs: DL PM, SPG Plat
Posts: 49
In other news, InComm came through 100% and gave me new PINs for the tampered cards in the exact time frame specified. It was a bit of a pain to deal with, but the resolution came quickly and satisfactorily. Very relieved! ^
Jan 8, 2014, 3:27 pm
#205
Join Date: Jan 2011
Location: BNA
Programs: DL PM, SPG Plat
Posts: 49
While dealing with my tampered PINs, I found the quickest way to a rep is to press 2 to reload a card, 1 to confirm, then press # when prompted for the card. After 3 times it will ask you to press 1 for a representative.
Jan 10, 2014, 5:15 pm
#206
Join Date: Jul 2012
Posts: 116
Used your trick to get customer service on the phone, and the girl loaded them to my Bluebird account while I was on the phone with her. She had to put me on hold, etc.. because she said her computer was being really slow, but she took care of it in a 10, maybe 15, minute phone call.
That trick to get a rep on the phone should really be on a wikipost. It took me half an hour to figure out how to get one on the phone before I found this post. And the whole time I'm worrried, the scammers are gonna activate the PIN while I'm trying to figure out how to talk to someone!
Really though, I don't know if this was a compromised reload card or if I scratched too hard and rubbed the number off myself. I used the large blade on a swiss army knife. I didn't rub really hard, but I'm just not sure if the weight of the blade also rubbed off the numbers or not...
Jan 10, 2014, 9:17 pm
#207
Join Date: Feb 2011
Posts: 109
Amen and hallelujah nkedge! Thanks for posting that tip. I just got back from CVS with 2 $500 VR's an hour ago. Scratched them off and no PIN underneath!
Used your trick to get customer service on the phone, and the girl loaded them to my Bluebird account while I was on the phone with her. She had to put me on hold, etc.. because she said her computer was being really slow, but she took care of it in a 10, maybe 15, minute phone call.
That trick to get a rep on the phone should really be on a wikipost. It took me half an hour to figure out how to get one on the phone before I found this post. And the whole time I'm worrried, the scammers are gonna activate the PIN while I'm trying to figure out how to talk to someone!
Really though, I don't know if this was a compromised reload card or if I scratched too hard and rubbed the number off myself. I used the large blade on a swiss army knife. I didn't rub really hard, but I'm just not sure if the weight of the blade also rubbed off the numbers or not...
Used your trick to get customer service on the phone, and the girl loaded them to my Bluebird account while I was on the phone with her. She had to put me on hold, etc.. because she said her computer was being really slow, but she took care of it in a 10, maybe 15, minute phone call.
That trick to get a rep on the phone should really be on a wikipost. It took me half an hour to figure out how to get one on the phone before I found this post. And the whole time I'm worrried, the scammers are gonna activate the PIN while I'm trying to figure out how to talk to someone!
Really though, I don't know if this was a compromised reload card or if I scratched too hard and rubbed the number off myself. I used the large blade on a swiss army knife. I didn't rub really hard, but I'm just not sure if the weight of the blade also rubbed off the numbers or not...
Jan 12, 2014, 2:03 am
#208
Join Date: Sep 2001
Location: Washington, DC
Programs: UA Plat MM, AA Gold, Hyatt Explorist, Hilton Gold, IHG Plat, Marriott Titanium Elite
Posts: 5,015
Amen and hallelujah nkedge! Thanks for posting that tip. I just got back from CVS with 2 $500 VR's an hour ago. Scratched them off and no PIN underneath!
Used your trick to get customer service on the phone, and the girl loaded them to my Bluebird account while I was on the phone with her. She had to put me on hold, etc.. because she said her computer was being really slow, but she took care of it in a 10, maybe 15, minute phone call.
That trick to get a rep on the phone should really be on a wikipost. It took me half an hour to figure out how to get one on the phone before I found this post. And the whole time I'm worrried, the scammers are gonna activate the PIN while I'm trying to figure out how to talk to someone!
Really though, I don't know if this was a compromised reload card or if I scratched too hard and rubbed the number off myself. I used the large blade on a swiss army knife. I didn't rub really hard, but I'm just not sure if the weight of the blade also rubbed off the numbers or not...
Used your trick to get customer service on the phone, and the girl loaded them to my Bluebird account while I was on the phone with her. She had to put me on hold, etc.. because she said her computer was being really slow, but she took care of it in a 10, maybe 15, minute phone call.
That trick to get a rep on the phone should really be on a wikipost. It took me half an hour to figure out how to get one on the phone before I found this post. And the whole time I'm worrried, the scammers are gonna activate the PIN while I'm trying to figure out how to talk to someone!
Really though, I don't know if this was a compromised reload card or if I scratched too hard and rubbed the number off myself. I used the large blade on a swiss army knife. I didn't rub really hard, but I'm just not sure if the weight of the blade also rubbed off the numbers or not...
Jan 12, 2014, 10:54 am
#209
Join Date: Nov 2011
Programs: DL, SPG, HH,
Posts: 29
Folks in Atlanta, I'm noticing a new trend (thankfully, though InComm's still not doing much).
Almost all CVS I visit are holding their cards behind the counter now. I found some on a rack, took them to the register, the cashier said I didn't want to buy those, and pulled replacements out from behind the register. He said there's been too much fraud, and all their VRs are held behind the register. The ones I brought up were likely fraudulent.
Also, some CVS locations have taken down the sign saying they allow GC purchase with CC (and they mean it).
Almost all CVS I visit are holding their cards behind the counter now. I found some on a rack, took them to the register, the cashier said I didn't want to buy those, and pulled replacements out from behind the register. He said there's been too much fraud, and all their VRs are held behind the register. The ones I brought up were likely fraudulent.
Also, some CVS locations have taken down the sign saying they allow GC purchase with CC (and they mean it).
Jan 12, 2014, 11:06 am
#210
Join Date: Jul 2009
Location: KWI
Programs: AA EXP
Posts: 806
Folks in Atlanta, I'm noticing a new trend (thankfully, though InComm's still not doing much).
Almost all CVS I visit are holding their cards behind the counter now. I found some on a rack, took them to the register, the cashier said I didn't want to buy those, and pulled replacements out from behind the register. He said there's been too much fraud, and all their VRs are held behind the register. The ones I brought up were likely fraudulent.
Almost all CVS I visit are holding their cards behind the counter now. I found some on a rack, took them to the register, the cashier said I didn't want to buy those, and pulled replacements out from behind the register. He said there's been too much fraud, and all their VRs are held behind the register. The ones I brought up were likely fraudulent.