Originally Posted by Rob W
(Post 36079160)
Thanks - will check myself soon
Im awaiting a reply from MH mgt on this. In addition the story has appeared here: https://loyaltylobby.com/2024/03/17/...lounge-access/ |
Originally Posted by Rob W
(Post 36088530)
Visited the platinum lounge yesterday and the staff confirmed that no arriving passengers effective 1 March but they had a 1 week grace period./
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Originally Posted by nov11
(Post 36088726)
I arrived on that 1 week grace period (first week of March). Lounge agent didn't inform me anything about the discontinuation of this service then. That's a bummer about the arrival lounge service. It's one of those benefits that differentiates MH from the rest around the region.
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Originally Posted by Rob W
(Post 36091337)
Its a mess because the website still says that you can https://askmh.malaysiaairlines.com/f...language=en_US
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Originally Posted by Rob W
(Post 36088530)
Visited the platinum lounge yesterday and the staff confirmed that no arriving passengers effective 1 March but they had a 1 week grace period.
Im awaiting a reply from MH mgt on this. In addition the story has appeared here: https://loyaltylobby.com/2024/03/17/...lounge-access/ https://loyaltylobby.com/2024/03/27/...-march-1-2024/ Essentially only Enrich Platinum members get access on arrival (Int, Sat & Dom), nothing for Enrich Gold or Business/BSuites passengers. (Apparently Lifetime Plats get +2 guests, standard Plats get a +1.) |
I availed the Golden Lounge yesterday. It was not easy to locate, with very poor signage. I went up the elevator to where it looked like there were some lounges, then asked staff who guided me. I was travelling OneWorld J.
Bar stools, relaxing chairs and dining tables. Staff were very active, but seemed jaded and were not friendly. No greetings, no offering of anything. Lounge was very busy (mainly it seemed full of Australian voices). There was a very limited range of soft drinks + fee access to bean-to-cup coffee machine. Alcohol was in a separate 'bar' room which had a nice view of the tarmac (but no food) and you had to fetch your own wine etc from that room and carry it, then put it down and fetch your own food. Wide variety of foods on offer, some hot dishes, desserts and salad bar already made + a noodle bar with 3 x recipes made to your order. Bathrooms (bizarrely hot) and quiet rest rooms - shared by gender. 2 massage chairs to try which I could not get to work - you needed to use an app. View of some planes on the tarmac. Strange acoustics meant it was very difficult to find a quiet area, despite screens between chairs. I could hear in detail all the conversations loudly of whichever person was sitting fairly near me, as if they were immediately next to my head. I would not rush back, but it was pleasant enough for a couple of hours. |
I assume I am able to access the lounges as OWE while flying MH metal with PG flight number? For some reason that customer service cannot tell me, MH has stopped selling the itinerary that I need (connecting onto a PG metal flight), but both flights can be booked on one ticket as PG stock...
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Originally Posted by a_k
(Post 36148939)
I assume I am able to access the lounges as OWE while flying MH metal with PG flight number? For some reason that customer service cannot tell me, MH has stopped selling the itinerary that I need (connecting onto a PG metal flight), but both flights can be booked on one ticket as PG stock...
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As a OWE transiting in KUL to a domestic flight, will I be able to use the Regional or Satelite lounges arriving in KUL? Or will they direct us to the dry Domestic lounge instead.
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Originally Posted by Alawyer
(Post 36163712)
As a OWE transiting in KUL to a domestic flight, will I be able to use the Regional or Satelite lounges arriving in KUL? Or will they direct us to the dry Domestic lounge instead.
If you are depending on your domestic flight to get you access, it can go either way; there does not seem to be a consistent policy in such a situation, and there will not be much you can do if the Satellite / Regional Lounge agent tells you to go to the Domestic lounge on the day: https://www.flyertalk.com/forum/mala...um-lounge.html https://www.flyertalk.com/forum/mala...-question.html https://www.flyertalk.com/forum/mala...al-flight.html Anecdotally, it seems it may have been have been more open to allowing this before COVID, and now they are stricter. However, it’s not explicitly published write either way anywhere on MH’s site. To quote Globalist from one of the other threads:
Originally Posted by Globalist
(Post 34513091)
If you arrive international and you depart domestic you have access to the domestic departure lounge.
anything beyond that is a pleasant surprise. Arriving from an international destination and transiting to a domestic flight does not give you access to the golden lounge/platinum room. Yes there has been anecdotal evidence that people did get in but this is malaysia and it all depends how you talk with people. Once a decision was made by the staff they would not change their mind as that would mean losing face. You can still try the international lounge at the main terminal building, that is still nicer than the domestic lounge. Globalist.
Originally Posted by Globalist
(Post 34513573)
You are entitled to disagree, MH doesn’t and they own the lounge.
The OneWorld policy is secondary, MH is free to say that domestic passengers can not use an international lounge as the passenger is not departing from the international terminal and as they are still providing a lounge in the domestic terminal they are confirming with the OneWorld rules. Many airlines make up their own rules that are liberal with the OneWorld standards. Globalist |
Departing for SIN from an H gate with 3 hours to go, no issues in taking the bus from the main to satellite terminal (10 mins) to use the F lounge, and bus back (another 10 mins).
The plant based ayam percik served in the F dining area was quite pleasant. |
Hello, I’m transiting (OWE) from SIN to DPS and have 15 hr layover at KUL. If I’m understood right, F lounge is 24h so I can go there and spend whole evening and morning as well there? Only thing what I have to do is to take transfer bus from Main terminal to Satellite terminal and back? Is there any sleeping areas? 3 course plate dinner sounds perfect for me.
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Originally Posted by Extra Mile
(Post 36190504)
Hello, I’m transiting (OWE) from SIN to DPS and have 15 hr layover at KUL. If I’m understood right, F lounge is 24h so I can go there and spend whole evening and morning as well there? Only thing what I have to do is to take transfer bus from Main terminal to Satellite terminal and back? Is there any sleeping areas? 3 course plate dinner sounds perfect for me.
You will need eye mask and ear plugs as there are often noises coming from the other side of the thin walls - there may be a kitchen area or store room adjacent to the rest areas. |
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