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-   -   Malaysia Golden Lounges at KLIA (Post Renovations) (https://www.flyertalk.com/forum/malaysia-airlines-enrich/1896407-malaysia-golden-lounges-klia-post-renovations.html)

Quik! Feb 28, 2018 9:48 pm

Malaysia Golden Lounges at KLIA (Post Renovations)
 
Sorry, my bad, it's now opened!

https://www.malaysiaairlines.com/my/...ce/lounge.html

klausa Mar 1, 2018 12:16 am

Can confirm that it's now open. As a lowly BA Silver I only got to visit the C lounge, but it is visually stunning. Not as private as the new CX F lounges, but almost as cosy. I'll take a few pictures, try the laksa and see if I can sneak into the F part to take some photos and report back.

Because inevitably this will the first question asked: no champagne in the C section, but a prefectly nice sparklling wine available.

klausa Mar 1, 2018 1:18 am

ok, apologies for slightly chaotic order and low quality pics, but i'm already gone from there and off to Saigon, so I took the pics mostly on the move and didn't have much time to mess around with post-processing ;P

one thing — the Wi-FI in the lounge is rather slow. I also saw some pax getting plates of pasta delivered to their seats, but I didn't see any menus anywhere, so I'm not sure what's the deal with that.

all in all, looks like an excellent lounge, great job MH!

https://cimg4.ibsrv.net/gimg/www.fly...6db3a6f00a.jpg

outside
https://cimg7.ibsrv.net/gimg/www.fly...4040d38902.jpg

check-in desk
https://cimg8.ibsrv.net/gimg/www.fly...2ff37b579b.jpg

entry to the bar on the left
https://cimg3.ibsrv.net/gimg/www.fly...26cae159e0.jpg

bar on the left to the entrance
https://cimg8.ibsrv.net/gimg/www.fly...50a1dc657b.jpg

bar
https://cimg1.ibsrv.net/gimg/www.fly...23ce028162.jpg

acceptable sparkling wine
https://cimg3.ibsrv.net/gimg/www.fly...2afdbce751.jpg

view immediately after entering the lounge
https://cimg3.ibsrv.net/gimg/www.fly...e3b3fcb3ba.jpg
https://cimg5.ibsrv.net/gimg/www.fly...726ca12300.jpg

laksa bar
https://cimg0.ibsrv.net/gimg/www.fly...8f0fa56820.jpg
https://cimg7.ibsrv.net/gimg/www.fly...7ee5a13e2d.jpg
https://cimg1.ibsrv.net/gimg/www.fly...7cd571560d.jpg
https://cimg2.ibsrv.net/gimg/www.fly...6f82ef220d.jpg

seating like this is along the length of the lounge
https://cimg8.ibsrv.net/gimg/www.fly...a472d5f4e7.jpg
https://cimg4.ibsrv.net/gimg/www.fly...b0cf744bbb.jpg

nap rooms
https://cimg7.ibsrv.net/gimg/www.fly...ddd8974b67.jpg

look from the back of the lounge
https://cimg2.ibsrv.net/gimg/www.fly...e88a9ab637.jpg

neat family room
https://cimg5.ibsrv.net/gimg/www.fly...73dd17d505.jpg
https://cimg2.ibsrv.net/gimg/www.fly...a15c237527.jpg
https://cimg3.ibsrv.net/gimg/www.fly...5488070743.jpg
https://cimg4.ibsrv.net/gimg/www.fly...b9523790ce.jpg
https://cimg6.ibsrv.net/gimg/www.fly...06cb64526a.jpg
https://cimg9.ibsrv.net/gimg/www.fly...abbf74744d.jpg
https://cimg0.ibsrv.net/gimg/www.fly...3d2d2a31a4.jpg
https://cimg6.ibsrv.net/gimg/www.fly...404135dc48.jpg

entry to the F section
https://cimg7.ibsrv.net/gimg/www.fly...dafa4eed0b.jpg

F section
https://cimg6.ibsrv.net/gimg/www.fly...b89df0ba3c.jpg

private room in the Flounge
https://cimg9.ibsrv.net/gimg/www.fly...e765eb0288.jpg

Flounge
https://cimg5.ibsrv.net/gimg/www.fly...850b2d00b7.jpg

dining room in Flougne

MKE-MR Mar 1, 2018 2:51 am


Originally Posted by d00t (Post 29468450)
https://cimg6.ibsrv.net/gimg/www.fly...8635b274dc.jpg

Inching closer... The coming soon sign being torn down tonight .

That's cause it's no longer coming soon--it's now delayed indefinitely :D

In all seriousness, looks like a big upgrade for the C side. I was not of the opinion that F needed too much, but from the few pictures, the new colours are nice. Will check it out on Monday, how convenient.

msm2000uk Mar 1, 2018 5:50 am

Great photos klausa

M

wuileng Mar 1, 2018 5:51 am

Any improvements/expansions in the F&B offering (especially on the F side if anyone has tried the a la carte dining)? Or is it pretty much the same apart from the updated furnishings?

NoY Mar 1, 2018 6:24 am


Originally Posted by wuileng (Post 29472411)
Any improvements/expansions in the F&B offering (especially on the F side if anyone has tried the a la carte dining)? Or is it pretty much the same apart from the updated furnishings?

I do hope (& expect) that the F lounge catering has improved - the Regional Lounge food has. The last time I tried the so-called a'lacarte food in the F Lounge it was so disgusting I left most of it :eek:

teemuflyer Mar 1, 2018 7:18 am


Originally Posted by NoY (Post 29472490)
I do hope (& expect) that the F lounge catering has improved - the Regional Lounge food has. The last time I tried the so-called a'lacarte food in the F Lounge it was so disgusting I left most of it :eek:

Unfortunately I don't have the answer to your question, but I do hope they kept the ribeye steak with the rotating sauces.

I'm have always been amused when they have asked for my BP to write down my name somewhere in the back office when I have ordered the steak done rare.. apparently they want to keep a record in case any "issues" arise from the rare meat.

sxc Mar 1, 2018 8:56 am

Some details of the F dining here:

ESFLYER95 Mar 1, 2018 9:29 am


Originally Posted by NoY (Post 29472490)
I do hope (& expect) that the F lounge catering has improved - the Regional Lounge food has. The last time I tried the so-called a'lacarte food in the F Lounge it was so disgusting I left most of it :eek:

Every time I have had the steak it has been terrible also.

Guy Betsy Mar 1, 2018 8:48 pm

https://cimg6.ibsrv.net/gimg/www.fly...2d5cf273f0.jpg

First class section menu for lunch and finner. Menus change weekly.
The steak is gone. The menus will change every week apparently. Today's choices were sea bass or grilled chicken. And pasta. I'll attach the menu later. For some reason Chrome not cooperating in uploading my pics.

NoY Mar 1, 2018 9:10 pm


Originally Posted by ESFLYER95 (Post 29473227)
Every time I have had the steak it has been terrible also.

Yes, the steak was really really bad :eek: Then again everything was - even the Champagne was swill. Sad, because on board MH were/are good!

NoY Mar 1, 2018 9:11 pm


Originally Posted by Guy Betsy (Post 29475367)
https://cimg6.ibsrv.net/gimg/www.fly...2d5cf273f0.jpg

First class section menu for lunch and finner. Menus change weekly.
The steak is gone. The menus will change every week apparently. Today's choices were sea bass or grilled chicken. And pasta. I'll attach the menu later. For some reason Chrome not cooperating in uploading my pics.

Looks like a step up...but the proof of the pudding.......thanks for posting..

klausa Mar 2, 2018 1:56 am

Hrm, I imagine the tagliatelle is what I saw people being handed in the C lounge yesterday and the Laksa/Won Ton noodle soup is also probably from the Noodle Station in the Clounge.

kaffir76 Mar 2, 2018 2:48 am

Looks awesome!
 

Originally Posted by klausa (Post 29471828)
Can confirm that it's now open. As a lowly BA Silver I only got to visit the C lounge, but it is visually stunning. Not as private as the new CX F lounges, but almost as cosy. I'll take a few pictures, try the laksa and see if I can sneak into the F part to take some photos and report back.
Because inevitably this will the first question asked: no champagne in the C section, but a prefectly nice sparklling wine available.

Great pics!
There never was champagne for C for the last few years. The sparkling wine is the same as pre-reno.
The bar looks the same but with more tables & seating.
The lounge itself looks brighter & cleaner. The noodle bar looks neater & more professional now vs the old one.
Def. an upgrade over the old lounge.
Well done MH! Will have to pop by one of these days :)

lowjhg Mar 2, 2018 6:21 am

Currently Esconed in the F section of the satellite lounge right now. Excellent Job MH for making an otherwise drab lounge into such a cosy and more single traveller friendly environment.

crackjack Mar 2, 2018 7:12 am

Thanks @ klausa!

Looks like the C-side is a fair bit of an upgrade there, and definitely something that has been much needed.

From the pictures though, not sure what's been done with the F side tho... changed the carpet, perhaps, and arrangement of chairs? Though the chairs themselves seem to be about the same, as does the dining area... Anyone who's been there more often who can help point out other changes?
(Then again, since the gripes I saw on the F-side were regarding the soft product, guess not much physically had needed changing.)

[Edit] Guess the rattan-backed chairs are new.

asheby Mar 2, 2018 7:26 am


Originally Posted by crackjack (Post 29476543)
Thanks @ klausa!

Looks like the C-side is a fair bit of an upgrade there, and definitely something that has been much needed.

From the pictures though, not sure what's been done with the F side tho... changed the carpet, perhaps, and arrangement of chairs? Though the chairs themselves seem to be about the same, as does the dining area... Anyone who's been there more often who can help point out other changes?
(Then again, since the gripes I saw on the F-side were regarding the soft product, guess not much physically had needed changing.)

[Edit] Guess the rattan-backed chairs are new.

Removal of the Cigar Room and now designated as a Private Room, removal of the individual Slumber Rooms and now an open, Nap Area with couches as opposed to beds. Have yet to see the F toilets post-reno.

escape4 Mar 4, 2018 1:59 am

I was in the F lounge for breakfast and I did not notice any major difference in menu except that the buffet in the dining room which used to have fruits, yogurt, and pastries is now gone. Everything is a la carte. The main change in the lounge is new furniture. Toilets and showers are nice. Overall I am surprised that the lounge was closed for so long given that the changes are not as major as I expected. The lounge was already quite good and I do not think it's massively different now.


https://cimg1.ibsrv.net/gimg/www.fly...f682db7b5a.jpg

https://cimg0.ibsrv.net/gimg/www.fly...44ec9e2cd0.jpg

nldogbert Mar 4, 2018 5:33 pm


Originally Posted by escape4 (Post 29483044)
I was in the F lounge for breakfast and I did not notice any major difference in menu except that the buffet in the dining room which used to have fruits, yogurt, and pastries is now gone. Everything is a la carte. The main change in the lounge is new furniture. Toilets and showers are nice. Overall I am surprised that the lounge was closed for so long given that the changes are not as major as I expected. The lounge was already quite good and I do not think it's massively different now.

Although I have not seen or used the renovated lounge, but from all the photos seen, it does seem that indeed the F section did not get much upgrade - but on the other hand, I do agree with you on the point that the pre-renovated lounge was already good. I guess they just needed to align the design with the regional lounge and the J-lounge and they had to close it so long because it is connected to the J-lounge which looks to have the most improvements. However post-renovation, the lounge does look slightly more luxurious and does incorporate the different elements of the Malaysian design.
Glad to see that they removed the buffet area - which I've never really seen anyone pick anything from it since there was always someone taking orders from the seat or already had food in the dining area.

Did they remove also the buffet in the dining area? There used to be a small buffet there too.

Too bad that I will not be able to see for myself the renovated lounges for some time - no trips planned to that part of the world so far for the coming months.

Cheers!

lifeonthego_k Mar 4, 2018 10:43 pm

Looks nice. Looking forward to experiencing this later this month on my layover to India. I hope they still have a few private bedrooms and better champagne than the one in their pre-renovated F lounge.

kianlee Mar 5, 2018 2:17 pm


Originally Posted by lifeonthego_k (Post 29486224)
Looks nice. Looking forward to experiencing this later this month on my layover to India. I hope they still have a few private bedrooms and better champagne than the one in their pre-renovated F lounge.

The private bedrooms (slumber rooms) have been replaced with an open 'nap area' featuring 3 couches in each area. The old cigar room has now been converted into a private suite which I didn't get to have a look at during my visit as we were running short of time.
Not sure what champagne they serve in the KUL lounge, but at the LHR lounge, they serve NV Taittinger which is quite drinkable. Also, MH have started serving champagne as a pre-departure beverage!

lifeonthego_k Mar 5, 2018 11:01 pm


Originally Posted by kianlee (Post 29489175)
The private bedrooms (slumber rooms) have been replaced with an open 'nap area' featuring 3 couches in each area. The old cigar room has now been converted into a private suite which I didn't get to have a look at during my visit as we were running short of time.
Not sure what champagne they serve in the KUL lounge, but at the LHR lounge, they serve NV Taittinger which is quite drinkable. Also, MH have started serving champagne as a pre-departure beverage!

Thanks. It's a pity that the slumber rooms have disappeared - they came in handy once on a long overnight stopover. I wonder what the private suite is all about...

Globalist Mar 6, 2018 9:30 pm


Originally Posted by lifeonthego_k (Post 29490634)
Thanks. It's a pity that the slumber rooms have disappeared - they came in handy once on a long overnight stopover. I wonder what the private suite is all about...

As the F lounge closes at midnight (only the Business side remains open 24hr) there seems no option to use it anyway.

Globalist

BOStonTravels Mar 7, 2018 8:12 am

Sad that the F lounge didn't receive much of an upgrade but actually downgraded some of the amenities. I guess that given MH lack of F outside of LHR it is actually a blessing they basically kept a OWE lounge at all! I was totally panned for calling out the pre-renovation lounge dining which had become disgusting but glad to see other experienced travelers ended up agreeing with me. Has the food quality improved on the F side? Also, are showers nicer? How do they compare to the new showers on the C side?

nov11 Mar 7, 2018 4:17 pm

I was there recently and it looked like they took out the old F bathrooms and swapped it for a bigger J bathrooms. The F bathrooms are now located just after the 3-4 steps stair close to the dining room to the left with 3 or 4 showers (with toilets) and 1 standalone toilet. Showers look greatly improved from before and F/J showers are very similar although F bathroom has tiled shower floor.

I feel that it's a huge improvement for J, so much so that I think it's better than the F side in certain areas (namely food). Whilst F has a slightly different menu and proper restaurant setting, most of the food can be found in the J buffet or noodle bar. The F buffet is tiny compared to J (which makes sense since F is pretty quiet most of the time). For F Lounge eligible passengers, I'd suggest eating at the J lounge and then head on over to the F lounge if you want to relax or shower.

One of the biggest improvements of all is the discontinuation of boarding announcements (which can be extremely annoying during the morning and late evening departure banks). Also, worth noting is that there are a lot of power outlets fitted with USB or international sockets throughout both lounges! ^

In a nutshell:

Pros: Vastly improved bathrooms and showers for both F and J, new open kitchen concept with made to order station in J and power outlets throughout the lounge

Cons: shrunk part of F lounge to expand J lounge and no private slumber rooms in F

crackjack Mar 7, 2018 4:29 pm


Originally Posted by BOStonTravels (Post 29495800)
I was totally panned for calling out the pre-renovation lounge dining which had become disgusting but glad to see other experienced travelers ended up agreeing with me.

Not sure about being ’panned’, but your original statement that: “frankly that old mh first class lounge had also turned into a real dump!” definitely needed some elucidation.

The only removal of facilities seems to be the day rooms (and smoking area...), and if someone needs more than a few hours for a nap - which is still possible at the lounge, albeit with less privacy -, the Sama-Sama Express, or a hotel outside the airport, has always been a better choice.

On the food... I was never a fan of their steak (if Pampas can do it, so can MH!), but the food was acceptable when I had it (and much better than the Business Class lounge’s offerings!). But, service / food quality can definitely vary over time, think the last time I was in the dinner room was ~8 months ago. Hope to hear good things on the food as well, particularly as the C side’s food Has gotten a clear upgrade.

Zawnet Mar 7, 2018 4:47 pm


Originally Posted by nov11 (Post 29497738)
I was there recently and it looked like they took out the old F bathrooms and swapped it for a bigger J bathrooms. The F bathrooms are now located just after the 3-4 steps stair close to the dining room to the left with 3 or 4 showers (with toilets) and 1 standalone toilet. Showers look greatly improved from before and F/J showers are very similar although F bathroom has tiled shower floor.

I feel that it's a huge improvement for J, so much so that I think it's better than the F side in certain areas (namely food). Whilst F has a slightly different menu and proper restaurant setting, most of the food can be found in the J buffet or noodle bar. The F buffet is tiny compared to J (which makes sense since F is pretty quiet most of the time). For F Lounge eligible passengers, I'd suggest eating at the J lounge and then head on over to the F lounge if you want to relax or shower.

One of the biggest improvements of all is the discontinuation of boarding announcements (which can be extremely annoying during the morning and late evening departure banks). Also, worth noting is that there are a lot of power outlets fitted with USB or international sockets throughout both lounges! ^

In a nutshell:

Pros: Vastly improved bathrooms and showers for both F and J, new open kitchen concept with made to order station in J and power outlets throughout the lounge

Cons: shrunk part of F lounge to expand J lounge and no private slumber rooms in F

It seems that the new F lounge has taken over the old J toilets which were located diagonally across from the bar.



nldogbert Mar 7, 2018 6:56 pm


Originally Posted by nov11 (Post 29497738)
I'd suggest eating at the J lounge and then head on over to the F lounge if you want to relax or shower.

Why would one want to go buffet style when you have table service and better environment to dine in the F side? If food is coming from the same source, than it would be much better and less stressful to do buffet style on the J-side before moving to the F-side. Or did I understand the food quality between the F and J wrongly.

Cheers!

sxc Mar 7, 2018 10:52 pm


Originally Posted by nov11 (Post 29497738)
Pros: Vastly improved bathrooms and showers for both F and J, new open kitchen concept with made to order station in J and power outlets throughout the lounge

Are the showers still "locker room" style, where they are in the same area as the general toilets with not much privacy? I'm referring to the old J style showers - I never saw the F showers.

Or are they individual rooms now?

BOStonTravels Mar 8, 2018 6:01 am


Originally Posted by sxc (Post 29498785)
Are the showers still "locker room" style, where they are in the same area as the general toilets with not much privacy? I'm referring to the old J style showers - I never saw the F showers.

Or are they individual rooms now?

There is a photo of the J side upthread but frankly while its a massive improvement they still look like something out of a late 80's business hotel. I mean the lounge did always have some style and KL has some beautiful hotels so why MH took so long to pull of this refresh and couldnt but in some nicer shower rooms is beyond me. You would have thought taking a day trip to check out the CX lounges in HKG might have inspired them a bit.

nov11 Mar 8, 2018 9:30 am


Originally Posted by nldogbert (Post 29498162)
Why would one want to go buffet style when you have table service and better environment to dine in the F side? If food is coming from the same source, than it would be much better and less stressful to do buffet style on the J-side before moving to the F-side. Or did I understand the food quality between the F and J wrongly.

It's probably the same quality (since they are from the same source). I prefer buffet over table service simply because I can just choose and take whatever I want instead of relying on the staff to do it for me. It's quicker (I was sort of in a rush that day) and there's a larger variety at the J lounge (there are some F-only options tho).


Originally Posted by sxc (Post 29498785)
Are the showers still "locker room" style, where they are in the same area as the general toilets with not much privacy? I'm referring to the old J style showers - I never saw the F showers.

It's in the same area as the general toilets but it's a private room now. The shower come with a toilet (or maybe the toilet comes with a shower) but in the F side, there are about 4 showers with toilet and 1 standalone toilet. Much cleaner and brighter than before.

SilverChris Mar 8, 2018 6:52 pm


Originally Posted by BOStonTravels (Post 29499603)
There is a photo of the J side upthread but frankly while its a massive improvement they still look like something out of a late 80's business hotel. I mean the lounge did always have some style and KL has some beautiful hotels so why MH took so long to pull of this refresh and couldnt but in some nicer shower rooms is beyond me. You would have thought taking a day trip to check out the CX lounges in HKG might have inspired them a bit.

Funny you should say that. The Pier looks like something straight out of a retro-style hotel.

BOStonTravels Mar 8, 2018 8:45 pm


Originally Posted by SilverChris (Post 29502586)
Funny you should say that. The Pier looks like something straight out of a retro-style hotel.

Retro done right. The CX Pier is like a Four Seasons. The MH lounge (previous bathrooms/showers used to be like a YMCA) these are like a late 80's/early 90's Four Points Sheraton. There's a pretty big difference

380Flyer Mar 9, 2018 8:04 am

Malaysia Airlines KLIA Satellite Concourse Lounge
 
I visited the long awaited Malaysia Airlines KLIA satellite concourse lounge today and was totally disappointed with the renovation.
Since the lounge was closed for a long period and the type that media outlets such as Australian Business Traveller portal promoted, the expectations were high.

My initial reaction: I kept asking myself repeatedly, what is so new about this lounge. I was accessing their First Class section. Throughout, I cannot help myself feel very disappointed given such a high expectation of the anticipation.

I must say, the regional lounge is 100 times better!

MH, you missed a great opportunity to really showcase the new lounge. It is a major disappointment.

dgm Mar 9, 2018 12:53 pm

This looks excellent compared to the shabby state this lounge had got into when I last visited last summer. Cannot wait to try when next in town in July.

Thanks for sharing the pics guys!

PhilE Mar 9, 2018 5:04 pm

F showers
 
Tried these yesterday - think there were just 3 cubicles on the F side, but they seemed more spacious than the old ones, much brighter (no more black walls!) and had decent rain and wall fitted shower heads with good water pressure. Breakfast menu in the restaurant wasn’t great - but I feel that way about anywhere I can’t get pork bacon :) - and the latte wasn’t barista made, so I’ll try the J side next time as the regional lounge barista coffee is good. Still something very relaxing about eating in the restaurant and F side generally. As a frequent visitor to this lounge over the last few years, I like the refresh. It’s never going to be like a SYD/ MEL Qantas F lounge though...

dsquared37 Mar 9, 2018 6:52 pm


Originally Posted by 380Flyer (Post 29504304)
...the expectations were high.

Your first and most egregious mistake.

dsquared37 Mar 9, 2018 7:41 pm


Originally Posted by ESFLYER95 (Post 29473227)
Every time I have had the steak it has been terrible also.

I had the steak exactly once. Not only was it awful but it took close to 30 minutes to produce the thin and overcooked experiment. When I questioned staff why I hadn't received any food for a long time the answer was 'the steak takes 25 minutes to prepare'.... that's the point at which I realized my blunder - before it even arrived.

Ausriver Mar 9, 2018 8:56 pm

Does the F side really close before 5am? It seems the only section that you could lie flat for a nap will be in the F section.


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