Last edit by: crackjack
Heres MHs current official position as advised to the public:
https://askmh.malaysiaairlines.com/f...language=en_US
For those who are wondering how it's done in Amadeus Altea, here is a video someone at MH took of their training session.
https://www.youtube.com/watch?v=AwbtQvMphGI
In this video they show how to add "inbound" flights and "outbound" flights to the check-in record.
https://askmh.malaysiaairlines.com/f...language=en_US
Originally Posted by AskMH, as of Mar 25, 2022
If I'm travelling multiple sectors, can I check-in my baggage to the final destination?
Yes, as long as you are holding a single PNR.
For flights on oneworld member airlines, Malaysia Airlines still allows passengers to check-through to a final destination with baggage even if the sectors are ticketed separately on separate bookings provided the travel begins with Malaysia Airlines. Please note that this may not be possible on your return journey if travel begins with another oneworld member airline that chooses to adhere to the new oneworld obligation. Certain oneworld and code-share flights allow our passengers to check-through while some do not. Please confirm the status of your ticket at the check-in counter.
Yes, as long as you are holding a single PNR.
For flights on oneworld member airlines, Malaysia Airlines still allows passengers to check-through to a final destination with baggage even if the sectors are ticketed separately on separate bookings provided the travel begins with Malaysia Airlines. Please note that this may not be possible on your return journey if travel begins with another oneworld member airline that chooses to adhere to the new oneworld obligation. Certain oneworld and code-share flights allow our passengers to check-through while some do not. Please confirm the status of your ticket at the check-in counter.
For those who are wondering how it's done in Amadeus Altea, here is a video someone at MH took of their training session.
https://www.youtube.com/watch?v=AwbtQvMphGI
In this video they show how to add "inbound" flights and "outbound" flights to the check-in record.
Malaysia Airlines Official Policy on Checking bags on separate tickets
#212
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,985
The official policy is still current. You might get an agent who goes above and beyond for non-OW onward travel, but I'd still plan for a no.
#213
Join Date: Mar 2022
Programs: AY+ Plat, BT VIP, TK Elite
Posts: 617
Thanks for the info. Really strange that the itinerary has completely vanished from the website and OTAs return errors when trying to pull up the fares, especially considering that yesterday MH coincidentally published a Facebook post promoting CNX!
#214
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,985
Could have something to do with MH launching CNX.
#215
Join Date: Mar 2022
Programs: AY+ Plat, BT VIP, TK Elite
Posts: 617
That was a good point, but if I search for later in the year once the route has commenced, fares for both MH direct KUL-CNX and MH-PG as KUL-BKK-CNX show up. Seems like a bug preventing bookings over the next few months. Anyways, a bit OT now for this thread.
#216
Join Date: Apr 2007
Location: DUS
Programs: LH HON
Posts: 779
MH + SQ luggage check through
I have LGK-KUL-SIN on one ticket and onward SIN-SYD on another ticket. Can MH in LGK check my luggage through to SYD. Or do I have to do immigration process in SIN and collect luggage in SIN?
#217
Join Date: Apr 2007
Location: Anywhere
Posts: 6,850
No check through - separate ticket, separate alliance.
https://www.askmh.malaysiaairlines.c...al-destination
And most likely separate terminal as well.
https://www.askmh.malaysiaairlines.c...al-destination
And most likely separate terminal as well.
#218
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,985
Existing thread on this:
Malaysia Airlines Official Policy on Checking bags on separate tickets
The wording on their check-in info page is a tad different though. It seems to suggest that separate tickets on "codeshare partners" are acceptable, which would include SQ.
https://www.malaysiaairlines.com/hq/...unter-check-in
I would still ask at check-in, even for non-OW. Functionally, there's no difference as long as an interline agreement exists, so it really comes down to the agent's helpfulness/interpretation of the rules.
Malaysia Airlines Official Policy on Checking bags on separate tickets
No check through - separate ticket, separate alliance.
https://www.askmh.malaysiaairlines.c...al-destination
https://www.askmh.malaysiaairlines.c...al-destination
https://www.malaysiaairlines.com/hq/...unter-check-in
I would still ask at check-in, even for non-OW. Functionally, there's no difference as long as an interline agreement exists, so it really comes down to the agent's helpfulness/interpretation of the rules.
#219
Join Date: Apr 2007
Location: Anywhere
Posts: 6,850
The wording on their check-in info page is a tad different though. It seems to suggest that separate tickets on "codeshare partners" are acceptable, which would include SQ.
https://www.malaysiaairlines.com/hq/...unter-check-in
I would still ask at check-in, even for non-OW. Functionally, there's no difference as long as an interline agreement exists, so it really comes down to the agent's helpfulness/interpretation of the rules.
#220
Join Date: Jul 2014
Posts: 1,269
The wording on their check-in info page is a tad different though. It seems to suggest that separate tickets on "codeshare partners" are acceptable, which would include SQ.
https://www.malaysiaairlines.com/hq/...unter-check-in
https://www.malaysiaairlines.com/hq/...unter-check-in
[EDIT] Hmm, reread that check-in page again, and it does indeed include the MH flight number on codeshare partners connecting with flights operated by code share partners. section, wit the example of MH > KL00X operated by KLM.
At the same time, this was the exact older wording they updated in the FAQ in 2018, before they then revised it to the current AskMH FAQ answer in 2022, so I would still take it with a grain of salt
Also, see here an example where a FTer was even rejected in 2018 for a MH -> SQ interlining (starting at HKG), and this was on a KUL-SIN SQ flight which even had codesharing as an option
But as the request could easily also be declined, a traveler should ensure any entry requirements - for Singapore in this case - are met as well as ensuring sufficient time between flights to exit, grab & recheck bags and re-enter at the connecting airport at SIN, that is usually fairly straightforward and can easily be done with 2-3 hours transit time, if the incoming flight is not delayed.
Last edited by crackjack; Jun 13, 2024 at 9:50 pm
#221
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,985
Except MH isn't automatically on the hook for mishandled interline bags, just because they accepted and tagged it through. It's standard practice for the final carrier to be the one liable for compensating the passenger. They could in theory go after the upline carrier that caused the mishandling but it's not always a clear-cut case. It generally balances out to a degree that it's quite rare for airlines to go after one another for these claims.