The Miles and More Forum Lounge Thread — Everybody is Welcome! [older now closed]
Oct 21, 2008, 4:12 am
#4261
Join Date: Sep 2007
Location: LNZ, GOT
Programs: LH SEN
Posts: 93
By the way, on my second flight segment yesterday from FRA to GOT (of course again in Y, darn company policy
) the FA addressed me by name when she asked me what I would like to drink. I then realized that she a had a little list with her with all the SENs and HONs onboard. Is that new? I never saw that before.
Last edited by lnz; Oct 21, 2008 at 4:50 am
Oct 21, 2008, 4:25 am
#4262
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,516
Oct 21, 2008, 4:36 am
#4263
Join Date: Jun 2006
Location: INN
Posts: 2,914
By the way, on my second flight segment yesterday from FRA to GOT (of course again in Y, darn company policy
) the FA addressed my by name when she asked me what I would like to drink. I then realized that she a had a little list with her with all the SENs and HONs onboard. Is that new? I never saw that before.
Oct 21, 2008, 4:52 am
#4264
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
Oct 21, 2008, 5:08 am
#4265
Join Date: Nov 2002
Location: ZRH / MUC / VIE
Programs: M&M basic / happy Wizzair+ user :-)
Posts: 6,490
On LH CityLine, they already admitted that they don't use it and that they don't provide a special treatment to SENs and HONs. With them, all passengers seem to be "equal", like on Air Berlin, DBA, Germanwings etc. etc.
On the mainline, I already got special treatments: They came two times to me to offer an empty seatrow more in the back when seatblocking was overwritten by ground staffs, and sometimes I also get a small goodie like a praline from biz.
On the mainline, I already got special treatments: They came two times to me to offer an empty seatrow more in the back when seatblocking was overwritten by ground staffs, and sometimes I also get a small goodie like a praline from biz.
Oct 21, 2008, 9:34 am
#4267
Join Date: Jul 2007
Location: FRA, SZG, CAI
Programs: LH M&M SEN *G, Priority Club Plat. RA
Posts: 507
Cheers
aquaguy
Oct 21, 2008, 10:09 am
#4268
Join Date: Dec 2005
Location: FRA
Programs: LH, Avis, Hyatt, ...
Posts: 4,213
Oct 21, 2008, 11:42 am
#4269
Join Date: Nov 2006
Location: FRA
Programs: LH SEN+, UA 1k, AA Plat, Solitaire PPS, BA Silver, :rolleyes:, :eek:
Posts: 2,679
Oct 21, 2008, 3:05 pm
#4270
FlyerTalk Evangelist
Join Date: Nov 2006
Location: SZG, Austria
Programs: LH(OS) HON, IC RA
Posts: 33,194
Oct 22, 2008, 2:43 pm
#4271
FlyerTalk Evangelist
Join Date: Nov 2006
Location: SZG, Austria
Programs: LH(OS) HON, IC RA
Posts: 33,194
Because of this accident everything was delayed today at ZRH:
http://www.blick.ch/news/schweiz/zue...oten-ab-103405
http://www.blick.ch/news/schweiz/zue...oten-ab-103405
Oct 23, 2008, 4:05 am
#4272
Join Date: Dec 2005
Location: FRA
Programs: LH, Avis, Hyatt, ...
Posts: 4,213
Because of this accident everything was delayed today at ZRH:
http://www.blick.ch/news/schweiz/zue...oten-ab-103405
http://www.blick.ch/news/schweiz/zue...oten-ab-103405
Oct 23, 2008, 11:14 am
#4273
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
Reading this in the recent Lufthanseat made my blood boil, especially question 2. & 7.:
The Group is divided into many specialist divisions and departments. We would like to introduce you to the people behind the organisational abbreviations. At irregular intervals we will therefore be putting nine questions to Lufthanseats across the Group. Each interviewee can choose the area from which the next staff member for the questionnaire should come.
Judith N. (48) has worked at Inflight Management Solutions (onetime LSG), which focuses on cabin service, since 2001. She joined Lufthansa in November 1982, initially as a flight attendant and then as Purser 1 up to the end of 2000. She is now coordinator for crew and customer relations in the crew communications quality department. She documents quality problems in the LSG in-flight product, evaluates them and processes cabin quality reports
in the Cosmic IT program.
1. How do you explain your job to your friends?
I have never completely severed myself from the routine of flying but my job on the ground today is to inform the crew about anything that’s new in cabin, largely through the Cosmic reporting system. The cabin crew can use the system to voice criticism and lodge complaints, express their wishes or even put in a word of praise. We sort out all that input and try to initiate improvements. It all takes a lot of time and trouble because the opinions we receive are so many and diverse, but it is one of the few possibilities of gaining a comprehensive overview of service in the aircraft cabin. It is a very fascinating and very varied activity.
2. What has been your nicest experience at Lufthansa?
There are so many. Working for an airline, you get to see and enjoy the beauty that so many other countries have to offer, you come into personal contact with so many other nationalities. That’s what is so enjoyable. My nicest experience was always seeing our passengers filing happily and contented out of the cabin when they disembark. Even today, I find it hard to believe that passengers have so much to complain about in our product. I think that we are too self-critical and do not sell our LH product as positively as it really is.
3. What do you do in your free time?
In my free time, I work voluntarily in local government. Otherwise, I like cooking most of all, and relaxing with a book. I naturally enjoy a good meal.
4. Where are you spending your holidays this year?
We love traveling to the coast and the sea at any time in the year or, alternatively to Allgäu, a beautiful scenic region in southern Germany. This year we spent the winter in South Africa. It was so marvellous I’m sure we’ll go there again.
5. Who would you like to sit beside on a plane?
Next to my husband, of course, (though so far, we’ve seldom managed that). Another preference would be our chancellor Angela Merkel.
6. What book is on your bedside table?
“The bad girl“ by Carlos Vargas Llosa and “Kennedy’s brain“ by Henning Mankell.
7. Which Internet site do you visit most frequently?
None, to be honest. I am simply not an Internet fan. I sometimes visit a homepage (always for a purpose), otherwise I‘d prefer a book. I just do not have the time.
8. How would you manage without a mobile phone?
That would be difficult. On holiday, it’s so much better not having to seek a phone box to contact my family. Without cell phones, there’d be even more emails. Give me the spoken word, any day. Chatting to people is better, more personal and more effective.
9. Which Lufthanseat would you like to see answering this questionnaire next?
Someone from FRA WA 3 at Lufthansa Technik.
The Group is divided into many specialist divisions and departments. We would like to introduce you to the people behind the organisational abbreviations. At irregular intervals we will therefore be putting nine questions to Lufthanseats across the Group. Each interviewee can choose the area from which the next staff member for the questionnaire should come.
Judith N. (48) has worked at Inflight Management Solutions (onetime LSG), which focuses on cabin service, since 2001. She joined Lufthansa in November 1982, initially as a flight attendant and then as Purser 1 up to the end of 2000. She is now coordinator for crew and customer relations in the crew communications quality department. She documents quality problems in the LSG in-flight product, evaluates them and processes cabin quality reports
in the Cosmic IT program.
1. How do you explain your job to your friends?
I have never completely severed myself from the routine of flying but my job on the ground today is to inform the crew about anything that’s new in cabin, largely through the Cosmic reporting system. The cabin crew can use the system to voice criticism and lodge complaints, express their wishes or even put in a word of praise. We sort out all that input and try to initiate improvements. It all takes a lot of time and trouble because the opinions we receive are so many and diverse, but it is one of the few possibilities of gaining a comprehensive overview of service in the aircraft cabin. It is a very fascinating and very varied activity.
2. What has been your nicest experience at Lufthansa?
There are so many. Working for an airline, you get to see and enjoy the beauty that so many other countries have to offer, you come into personal contact with so many other nationalities. That’s what is so enjoyable. My nicest experience was always seeing our passengers filing happily and contented out of the cabin when they disembark. Even today, I find it hard to believe that passengers have so much to complain about in our product. I think that we are too self-critical and do not sell our LH product as positively as it really is.
3. What do you do in your free time?
In my free time, I work voluntarily in local government. Otherwise, I like cooking most of all, and relaxing with a book. I naturally enjoy a good meal.
4. Where are you spending your holidays this year?
We love traveling to the coast and the sea at any time in the year or, alternatively to Allgäu, a beautiful scenic region in southern Germany. This year we spent the winter in South Africa. It was so marvellous I’m sure we’ll go there again.
5. Who would you like to sit beside on a plane?
Next to my husband, of course, (though so far, we’ve seldom managed that). Another preference would be our chancellor Angela Merkel.
6. What book is on your bedside table?
“The bad girl“ by Carlos Vargas Llosa and “Kennedy’s brain“ by Henning Mankell.
7. Which Internet site do you visit most frequently?
None, to be honest. I am simply not an Internet fan. I sometimes visit a homepage (always for a purpose), otherwise I‘d prefer a book. I just do not have the time.
8. How would you manage without a mobile phone?
That would be difficult. On holiday, it’s so much better not having to seek a phone box to contact my family. Without cell phones, there’d be even more emails. Give me the spoken word, any day. Chatting to people is better, more personal and more effective.
9. Which Lufthanseat would you like to see answering this questionnaire next?
Someone from FRA WA 3 at Lufthansa Technik.
Oct 23, 2008, 1:06 pm
#4274
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
Oct 24, 2008, 12:39 am
#4275
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
I find it a whole lot more bewildering that some carriers such as QF or UA are fully aware of how much their customers despise them but still do not contemplate to address the issues.
Ignorance may not be bliss but at least a sound excuse
.