Old Nov 25, 2019, 4:03 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: olm022
SPECIAL SERVICES FOR F/HON PAX

ABV (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ADD (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

ATL (status tbd)
LH ARR - HON: 2020/02 Assistant escorted from jetbridge to immigration, collected luggage for us (and before us) and helped with it up to the shuttle bus to Rental car center. Meantime gave useful information, what to do and see in Atlanta area. Purser rerquested that service during flight by telex to ATL
LH DEP - HON: 2020/02 Escort from check-in thru crews security lane to lounge (huge time saver!)
Later escort from lounge to gate and pre-pre-boarding
All that was offered by checkin agent without asking.
TRANSFER to LH - HON: tba

AUS (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

BKK (as of December 2022)
LX ARR - HON & F: Buggy to immigration (fast track) or through transfer security to TG lounge. No buggy from D-gates as they are opposite immigration.
LX DEP - HON & F: Escort through crew/diplomatic immigration to lounge and escort/buggy from lounge to gate except D-gates. F/HON board first.
TRANSFER to LX - HON & F: Minivan in case of apron position, buggy/escort to lounge/gate.
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba
OS ARR/DEP/TRANSFER - HON: as per LX above

BLR (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOG (status as of July 2023)
LH ARR - HON & F: escort walking, no fasttrack immigration (although escort may be able to get you into the shorter queue including Colombian nationals), luggage service available.
Possible personal escort to Domestic Transfer security (in this case Avianca connection).
LH DEP: escort walking to lounge, no fasttrack
TRANSFER to LH - HON & F: nothing

BOM (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOS (status 2019)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: nothing
LH DEP: PA through security and to the F lounge, pick up for boarding
TRANSFER to LH - HON & F: tba

CAI
Egypt Air agent recognized HON status at check-in. Nothing else. No F to CAI.

CPT (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DAR (status tbd)
LX ARR - HON & F: route cancelled
LX DEP - HON & F: route cancelled
TRANSFER to LX - HON & F: route cancelled
LH ARR - HON & F: no LH flights
LH DEP: no LH flights
TRANSFER to LH - HON & F: no LH flights

DEL (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: Fast track (if 'negotiated' with staff), buggy to lounge (SQ or LH SEN) and from lounge to gate
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DEN (status tbd)
LH ARR - HON & F: nothing
LH DEP: tba
TRANSFER to LH - HON & F: tba

DXB (status 2023)
LX /LH ARR - HON & F: Escort with a sign at gate. Will guide (with buggy) to the Mahaba premium immigration and then help with baggage and escort you outside the airport. (if you took advantage of the F&J free limo service they will guide you to the chauffeur waiting for you)
LX/LH DEP - HON & F: Escort from Check-In to the Immigration stand & will put you in front of the queue sometimes. After that escort to Mahaba F Lounge.
TRANSFER to LX - HON & F: tba
TRANSFER to LH - HON & F: tba

EWR (status Aug 2023)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to security; normally escort would skip the line at security but because of situation with Iran they do not skip it for now; then escort to lounge. Lounge has tables with reserved for HON and F with F dining food items and some more premium wine / champagne choices; crappy lounge compared to JFK First/HON (but very nice staff); escort from lounge to gate when flight is ready to board and priority boarding skipping zoo at the gate.
TRANSFER to LH - HON & F: tba
LX DEP: like LH departure (see above), but in the special F section of the lounge meals are served from a separate menu. Quite good!

EZE (status Nov 2019)
LX ARR - HON & F - walking to the passport control (Feb 2023)
LH ARR - HON & F: tba
LH DEP HON & F: no escort to lounge. Dedicated F seating area in lounge with servers bringing food & drinks. Escort to gate.
No escort to the lounge, no dedicated seating in the lounge, pick up from and escort to the gate (Feb 2023)
TRANSFER to LH - HON & F: tba

GIG (status tbd)
LH ARR - HON & F: no PA
LH DEP: PA escort from lounge to gate only
TRANSFER to LH - HON & F: tba

GRU (status tbd)
LX ARR - HON & F: nothing (escort walking possible no fasttrack no luggage), nothing in MAR22
LX DEP - HON & F: nothing at checkin/immigration. escort from lounge walking to gate, nothing in NOV21
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing beyond two staff members with a first class sign telling you the belt number for baggage in FEB23
LH DEP - HON & F: walking escort through fastback and regular immigration line and on to lounge and later to gate in FEB23
TRANSFER to LH - HON & F: nothing
TRANSFER to LX - HON & F escort to the lounge and after 1 hour escort to the gate. confirmed as of JAN24

GVA (as of April 2023)
LX ARR - HON: normally nothing, but if the connection is below MCT, then a shuttle to join C pax if at remote position
LX/LH DEP - HON: shuttle transfer IF departure from D gates (applies for both Schengen and non Schengen departutres)

HKG (status 2023)
LX ARR - HON & F: Walking escort to the pass control and to the luggage belt
LX DEP - HON & F: Walking escort from check in to the lounge
TRANSFER to LX - HON & F: escort and buggy through security to lounge
LH ARR - HON & F: tba
LH DEP: Escort all the way from Check-In through security and immigration to teh lounge. Will pick you up at the lounge and escort you to the gate as well if you wish.
TRANSFER to LH - HON & F: no escort

HND (status 2019)
LH ARR - HON & F: walking escort & lugage service. No fast track
LH DEP: ANA F check in, fast track and escort to lounge (ANA Suites for F, *G for HON), Priority boarding
TRANSFER to LH - HON & F: tba

IAD (status Nov 2019)
LH ARR - HON & F: minivan to immigration hall, no fast track immigration
LH DEP: escort to security on request
TRANSFER to LH - HON & F: tba
SN ARR - HON: car to immigration hall but not consistent

IAH (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ICN (status tbd)
LH ARR - HON & F: PA escort, walk through passport
LH DEP: PA escort from check-in to lounge only
TRANSFER to LH - HON & F: tba

JFK (status tbd)
LX ARR - HON & F: until mid 2019: escort and cut through immigration queue. Support until in taxi/limo. December 2021: nothing. 2022: PA for HON only (not F pax) helping through immigration, very helpful.
The station manager (LH) told me, that PA service on arr. is hit and miss depending on permits through CBP.

LX DEP - HON & F: escort to front of TSA pre and to lounge. Escort from lounge to gate & priority boarding. December 2021: confirmed.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to private security "skip the line" service"; escort through security and to lounge. Wine & Dine floor at the lounge; escort to gate.
TRANSFER to LH - HON & F: tba
SN ARR - HON: walking escort to immigration but no assistance possible

JNB (status August 2023)
LX ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21, came back in Dec 2021 - walking escort. Same in June 2022: offered to escort to airport hotel (lobby )
2023: Both HON and F were greeted at the gate and escorted to fast track immigration. Help with luggage and escorted in my case to the Intercontinental hotel across the street from the airport. Passengers cionnecting to a domestic flight were escorted to the domestic terminal.
LX DEP - HON & F: tba, nothing in OCT21. Priority boarding (F and HON only) in July 2022. In Aug. 23: escort through both security and passport control (very helpful), then to Virgin lounge, later pick-up from there to pre-boarding.
TRANSFER to LX - HON & F: Nothing in Jun 2022
LH ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21. Walking escort in Aug 2022
LH DEP: walking escort, fast track security but not immigration, nothing in OCT21, Dec 2021 - walk to the lounge offered. No priority boarding (all HON, SEN, *G, F, C and whoever else wanted to scrum in Group 1 at same time) in Aug 2022. Dec 2022: HON/F collected from the SA lounge & brought to the boarding area, bypassing queue & boarded first
TRANSFER to LH - HON & F: Nothing in Aug 2022

KIX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

KWI (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

LAX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: escort to (normal) security and same PA brings you to the gate.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

MCO (status Jan 2023)
LH (4Y) ARR - HON: PA at gate asking if I had any question, but couldnt help with any immigration fast track. None was required - no queues.

MEX (status Nov 2021)
LH ARR - HON & F: sometimes PA who does what?
LH DEP: nothing
TRANSFER to LH - HON & F: tba

MIA (status April 2023)
LX ARR - HON & F: walking escort, no immigration priority
LX DEP - HON & F: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: walking escort no immigration priority
LH DEP: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LH - HON & F: tba

MCT (status tbd)

NBO (status tbd)
LX ARR - HON & F: tba (route cancelled)
LX DEP - HON & F: tba (route cancelled)
TRANSFER to LX - HON & F: escort to gate and bypass security queue (route cancelled)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

NGO (status tbd)
LH ARR - HON: tba
LH DEP - HON: tba
TRANSFER to LH - HON: tba

NRT (status June 2023)
LX ARR - HON & F: NOTHING
LX DEP - HON & F: ANA F check in, fast track immigration, priority boarding
TRANSFER to LX - HON & F: tba

ORD (status 2018)
LX ARR - HON & F: no service at all. No pick-up, no service at the luggage belt (July 2023).
LX DEP - HON & F: no service at all (July 2023)
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PEK (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PRN (as of December 2022)
OS/LX/LH ARR - nothing for HON
OS/LX/LH DEP - nothing for HON

PVG (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

SEA (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

SFO (status Aug 2017, LH updated 2020)
LX ARR - HON & F: tba
LX DEP - HON & F: PA escort with line jump through security to lounge.
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing
LH DEP: PA boarding service, no escort through security
TRANSFER to LH - tba

SIN (status Nov 2019)
LX ARR - HON & F: (useless) PA at gate. Little stand with F and HON bags at the baggae claim.
LX DEP - HON & F: separate check-in at SATS Premier Checkin. On request, PA to lounge (SKF). PA pick-up from lounge, escort to plane with line jumping at security
TRANSFER to LX - HON & F: PA meets you at arrival flight and escorts you by foot or buggy (depends on connecting time) to SKF (SQ's First Class Lounge - F only) or to LX plane
TRANSFER from LX - HON in F: buggy to BA lounge for connecting flight (2018)
LH ARR - HON & F: same as LX
LH DEP: same as LX
TRANSFER to LH - HON & F: same as LX (2018: no escort from SQ to LH transfer, even HON in F)

YUL (status Oct 2021)
LX ARR - HON & F: PA at the gate, escort through immigration, luggage pick-up, and to the taxi gates.
LX DEP - HON & F: escort from AC lounge to aircraft door, choice whether timed for preboarding or last boarding. Also offered escort to the lounge, but declined as I know the airport well (I doubt the agent could have skipped the VIP security queue).
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

YVR (status tbd)
LH ARR - HON & F: tba
LH DEP - HON & F: tba
TRANSFER to LH - HON & F: tba





































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Special F/HON Services at different airports

Old Oct 21, 2023, 1:18 pm
  #1546  
 
Join Date: Jul 2015
Location: HAG
Programs: ST E+, *G, some hotel gold...
Posts: 7,499
Only just realized this is in F/HON thread. In that case I guess for FRA and ZRH the point is moot and other airports I have no clue. Generally speaking, I'll get back to my earlier argument, it all depends on how much a given airport assigns for prio vs. non-prio, most airports can realign a number of scanners as necessary.
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Old Oct 26, 2023, 1:23 pm
  #1547  
Formerly known as koeche
 
Join Date: Mar 2012
Location: Switzerland
Programs: LX HON, QR Plat, Hilton Diamond, Windows 11, Adobe Creative Suite
Posts: 309
Has anyone experience with the service in ICN, in particular when flying LOT?
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Old Oct 27, 2023, 10:26 am
  #1548  
 
Join Date: Aug 2005
Location: ZRH
Programs: LX HON Circle
Posts: 3,185
Was in ATH today, LH lounge. Very pleased with it.
Once I arrived there, they were already expecting me. They had reserved a table for me and a glass of wine was already waiting for me there. Moreover, was asked when I intended to board and was escorted to the gate. Not really needed, but nice that they offer that. The staff is very motivated and they do an excellent job.
Among the local wines, there was also a nice Paulaner Weissbier on tap.
Great experience. Now back at the FCL in ZRH 😉.
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Old Oct 27, 2023, 11:32 am
  #1549  
 
Join Date: Apr 2006
Location: PRN
Programs: LH HON* || HH Diamond || Accor Gold
Posts: 1,209
Today in BSL: group 1 enforced. Several people who travelled in C were told to wait for group 2. One of them started arguing saying that he had priority boarding on his BP. The gate agent was very quick to respond Yes, sir. Your group will be invited to board as a priority AFTER group 1 and PRE. I didnt bother going through the crowd, so boarded as the last one only to be asked by the same gate agent Oh, but we had special boarding for you.
Later today in FRA for OS: quick boarding machines not letting board pax from other than group 1. Gate agent said nothing but now only group 1. Please wait for your turn.
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Old Oct 27, 2023, 9:34 pm
  #1550  
 
Join Date: Aug 2014
Location: London | Sydney
Programs: LH HON, QF CL, SQ TPPS, VS Gold, VA Beyond, EK Gold, HH Diamond, WoH Globalist, Marriott Gold
Posts: 1,496
HKG arrival HON in F, PA to immigration but that was all. Surprised no one at baggage claim (but it wasnt needed in any case)
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Old Oct 28, 2023, 2:04 am
  #1551  
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Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,175
BKK arrival, OS, HON in J & HOC, Buggy from gate to Immigration & bags first off
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Old Nov 1, 2023, 8:48 am
  #1552  
 
Join Date: Oct 2011
Location: Usually seat 1A, home:Tallinn
Programs: LH -- HON Circle **, IHG Spire Elite, Hilton Diamond, 1865 Voyager
Posts: 470
NBO arrival 10/2023 -- nothing, luggage delivery very chaotic and HON bags arrived in middle of other luggage-delivery
NBO departure 10/2023 -- escort for HON and family from check-in desk thru immigration and security (skipping all lines) to lounge and then from lounge to plane (boarded before official boarding started)

Frankly, the same service we had also last year.
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Old Nov 2, 2023, 1:30 am
  #1553  
 
Join Date: Aug 2005
Location: ZRH
Programs: LX HON Circle
Posts: 3,185
HKG, arrival on LX F as HON, connecting to CX business:
Met at arrival gate and escorted to CX biz lounge, including the use of air crew member security lanes. Spent about 1h in the lounge and have then been driven by the same PA in a buggy to the gate of my CX flight.
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Old Nov 2, 2023, 2:49 am
  #1554  
 
Join Date: Apr 2005
Programs: Eurostar Carte Blanche, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 7,819
Nice surprise at CDG: at the reception of the (contract!) lounge, welcomed as HON and offered to be escorted for boarding. Picked up and bypassed all lines to board first. Very nice, really appreciated as CDG boarding can be messy. They say they now always do that for HON - let's see.

PS: not sure whether there also is an escort from check-in. Don't think so though. Security is rarely an issue at LH/LX/OS's satellite at CDG thanks to the fast lanes.
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Old Nov 4, 2023, 3:33 am
  #1555  
 
Join Date: Apr 2006
Location: PRN
Programs: LH HON* || HH Diamond || Accor Gold
Posts: 1,209
A few data points (HON, traveling in F on LX):
GRU: the plane from GIG (LA flight) heavily delayed and landed at T2 at 18:40, which was 40 minutes before LX93 was scheduled to depart. At the gate a check-in lady was standing with my name (actually remembered her from previous times and did she). She asked if I was a quick runner, to which I replied positively and off we went to run across T2 to T3, followed by three more pax that turned out to be in C on LX93.

Overall, boarded at 19:15, sat down in my seat and received a call from LX CCC advising me that I had been rebooked to AF in F in case I would miss LX93. When I said that I was already on board, the agent said: Oh, great. We rebooked you while you were in flight from Rio, as it was the last seat in F from GRU for today.

GIG: same day and same LA flight. Already being on a runaway, the plane returned back to the gate in GIG to wait for the clearance from GRU control to depart towards GRU. Sat for around 30 minutes and then suddenly the aircraft doors opened. LA agent comes to my seat and tell me that LH/LX agent in GRU would meet me at the jet bridge.

Overall, very impressed with LX, both for proactively rebooking in case of a missed connection and for arranging the transfer, even if it was a sporty one. Admittedly, this running is not for everyone. But I think LX would have waited if I had actually walked rather than run.

When I was running from T2 to T3, two other pax and I had a quick chat. One of them asked the agent why only my name was on the sign. She said that it was the instructions that they had received from ZRH.
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Old Nov 6, 2023, 2:42 am
  #1556  
 
Join Date: Apr 2015
Location: MUC+GRU
Programs: M&M HON***
Posts: 156
Originally Posted by olm022
A few data points (HON, traveling in F on LX):
GRU: the plane from GIG (LA flight) heavily delayed and landed at T2 at 18:40, which was 40 minutes before LX93 was scheduled to depart. At the gate a check-in lady was standing with my name (actually remembered her from previous times and did she). She asked if I was a quick runner, to which I replied positively and off we went to run across T2 to T3, followed by three more pax that turned out to be in C on LX93.

Overall, boarded at 19:15, sat down in my seat and received a call from LX CCC advising me that I had been rebooked to AF in F in case I would miss LX93. When I said that I was already on board, the agent said: Oh, great. We rebooked you while you were in flight from Rio, as it was the last seat in F from GRU for today.

GIG: same day and same LA flight. Already being on a runaway, the plane returned back to the gate in GIG to wait for the clearance from GRU control to depart towards GRU. Sat for around 30 minutes and then suddenly the aircraft doors opened. LA agent comes to my seat and tell me that LH/LX agent in GRU would meet me at the jet bridge.

Overall, very impressed with LX, both for proactively rebooking in case of a missed connection and for arranging the transfer, even if it was a sporty one. Admittedly, this running is not for everyone. But I think LX would have waited if I had actually walked rather than run.

When I was running from T2 to T3, two other pax and I had a quick chat. One of them asked the agent why only my name was on the sign. She said that it was the instructions that they had received from ZRH.
your experience is in line with my impression of the entire GRU LH/LX team. They are terrific and get things done. Last time I had a problem two of them even gave me their private cell numbers inviting me to call them any time if I need any help whatsoever.
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Old Dec 7, 2023, 6:13 am
  #1557  
 
Join Date: Oct 2012
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Is there any update for PVG for LH?
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Old Dec 10, 2023, 10:46 pm
  #1558  
Formerly known as koeche
 
Join Date: Mar 2012
Location: Switzerland
Programs: LX HON, QR Plat, Hilton Diamond, Windows 11, Adobe Creative Suite
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Not sure if I missed something but HON departing in C from BKK will only be put in the regular TG C lounge, not in that separate F section. I was pretty sure I have been there in the past even as C pax. The assistance lady said the contract was not renewed (?)
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Old Dec 10, 2023, 11:52 pm
  #1559  
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Posts: 11,175
Originally Posted by CheckInPeach
Not sure if I missed something but HON departing in C from BKK will only be put in the regular TG C lounge, not in that separate F section. I was pretty sure I have been there in the past even as C pax. The assistance lady said the contract was not renewed (?)
LH used to pay TG for FCL access, now there is only the F section, probably LH have refused to pay for HON to have access for that. You were not missing much, i prefer to SQ lounge next door.
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Old Dec 11, 2023, 2:40 am
  #1560  
 
Join Date: Aug 2008
Location: Geneva
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Posts: 5,363
Originally Posted by CheckInPeach
Not sure if I missed something but HON departing in C from BKK will only be put in the regular TG C lounge, not in that separate F section. I was pretty sure I have been there in the past even as C pax. The assistance lady said the contract was not renewed (?)
Confirm this was the case earlier this year departing BKK in LX C
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