Old Nov 25, 2019, 4:03 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: olm022
SPECIAL SERVICES FOR F/HON PAX

ABV (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ADD (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

ATL (status tbd)
LH ARR - HON: 2020/02 Assistant escorted from jetbridge to immigration, collected luggage for us (and before us) and helped with it up to the shuttle bus to Rental car center. Meantime gave useful information, what to do and see in Atlanta area. Purser rerquested that service during flight by telex to ATL
LH DEP - HON: 2020/02 Escort from check-in thru crews security lane to lounge (huge time saver!)
Later escort from lounge to gate and pre-pre-boarding
All that was offered by checkin agent without asking.
TRANSFER to LH - HON: tba

AUS (status tbd)
LH ARR - HON: tba
LH DEP: tba
TRANSFER to LH - HON: tba

BKK (as of December 2022)
LX ARR - HON & F: Buggy to immigration (fast track) or through transfer security to TG lounge. No buggy from D-gates as they are opposite immigration.
LX DEP - HON & F: Escort through crew/diplomatic immigration to lounge and escort/buggy from lounge to gate except D-gates. F/HON board first.
TRANSFER to LX - HON & F: Minivan in case of apron position, buggy/escort to lounge/gate.
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba
OS ARR/DEP/TRANSFER - HON: as per LX above

BLR (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOG (status as of July 2023)
LH ARR - HON & F: escort walking, no fasttrack immigration (although escort may be able to get you into the shorter queue including Colombian nationals), luggage service available.
Possible personal escort to Domestic Transfer security (in this case Avianca connection).
LH DEP: escort walking to lounge, no fasttrack
TRANSFER to LH - HON & F: nothing

BOM (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

BOS (status 2019)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: nothing
LH DEP: PA through security and to the F lounge, pick up for boarding
TRANSFER to LH - HON & F: tba

CAI
Egypt Air agent recognized HON status at check-in. Nothing else. No F to CAI.

CPT (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DAR (status tbd)
LX ARR - HON & F: route cancelled
LX DEP - HON & F: route cancelled
TRANSFER to LX - HON & F: route cancelled
LH ARR - HON & F: no LH flights
LH DEP: no LH flights
TRANSFER to LH - HON & F: no LH flights

DEL (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: Fast track (if 'negotiated' with staff), buggy to lounge (SQ or LH SEN) and from lounge to gate
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

DEN (status tbd)
LH ARR - HON & F: nothing
LH DEP: tba
TRANSFER to LH - HON & F: tba

DXB (status 2023)
LX /LH ARR - HON & F: Escort with a sign at gate. Will guide (with buggy) to the Mahaba premium immigration and then help with baggage and escort you outside the airport. (if you took advantage of the F&J free limo service they will guide you to the chauffeur waiting for you)
LX/LH DEP - HON & F: Escort from Check-In to the Immigration stand & will put you in front of the queue sometimes. After that escort to Mahaba F Lounge.
TRANSFER to LX - HON & F: tba
TRANSFER to LH - HON & F: tba

EWR (status Aug 2023)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to security; normally escort would skip the line at security but because of situation with Iran they do not skip it for now; then escort to lounge. Lounge has tables with reserved for HON and F with F dining food items and some more premium wine / champagne choices; crappy lounge compared to JFK First/HON (but very nice staff); escort from lounge to gate when flight is ready to board and priority boarding skipping zoo at the gate.
TRANSFER to LH - HON & F: tba
LX DEP: like LH departure (see above), but in the special F section of the lounge meals are served from a separate menu. Quite good!

EZE (status Nov 2019)
LX ARR - HON & F - walking to the passport control (Feb 2023)
LH ARR - HON & F: tba
LH DEP HON & F: no escort to lounge. Dedicated F seating area in lounge with servers bringing food & drinks. Escort to gate.
No escort to the lounge, no dedicated seating in the lounge, pick up from and escort to the gate (Feb 2023)
TRANSFER to LH - HON & F: tba

GIG (status tbd)
LH ARR - HON & F: no PA
LH DEP: PA escort from lounge to gate only
TRANSFER to LH - HON & F: tba

GRU (status tbd)
LX ARR - HON & F: nothing (escort walking possible no fasttrack no luggage), nothing in MAR22
LX DEP - HON & F: nothing at checkin/immigration. escort from lounge walking to gate, nothing in NOV21
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing beyond two staff members with a first class sign telling you the belt number for baggage in FEB23
LH DEP - HON & F: walking escort through fastback and regular immigration line and on to lounge and later to gate in FEB23
TRANSFER to LH - HON & F: nothing
TRANSFER to LX - HON & F escort to the lounge and after 1 hour escort to the gate. confirmed as of JAN24

GVA (as of April 2023)
LX ARR - HON: normally nothing, but if the connection is below MCT, then a shuttle to join C pax if at remote position
LX/LH DEP - HON: shuttle transfer IF departure from D gates (applies for both Schengen and non Schengen departutres)

HKG (status 2023)
LX ARR - HON & F: Walking escort to the pass control and to the luggage belt
LX DEP - HON & F: Walking escort from check in to the lounge
TRANSFER to LX - HON & F: escort and buggy through security to lounge
LH ARR - HON & F: tba
LH DEP: Escort all the way from Check-In through security and immigration to teh lounge. Will pick you up at the lounge and escort you to the gate as well if you wish.
TRANSFER to LH - HON & F: no escort

HND (status 2019)
LH ARR - HON & F: walking escort & lugage service. No fast track
LH DEP: ANA F check in, fast track and escort to lounge (ANA Suites for F, *G for HON), Priority boarding
TRANSFER to LH - HON & F: tba

IAD (status Nov 2019)
LH ARR - HON & F: minivan to immigration hall, no fast track immigration
LH DEP: escort to security on request
TRANSFER to LH - HON & F: tba
SN ARR - HON: car to immigration hall but not consistent

IAH (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

ICN (status tbd)
LH ARR - HON & F: PA escort, walk through passport
LH DEP: PA escort from check-in to lounge only
TRANSFER to LH - HON & F: tba

JFK (status tbd)
LX ARR - HON & F: until mid 2019: escort and cut through immigration queue. Support until in taxi/limo. December 2021: nothing. 2022: PA for HON only (not F pax) helping through immigration, very helpful.
The station manager (LH) told me, that PA service on arr. is hit and miss depending on permits through CBP.

LX DEP - HON & F: escort to front of TSA pre and to lounge. Escort from lounge to gate & priority boarding. December 2021: confirmed.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: PA at gate; help with offloading suitcases from the carousel
LH DEP: escort from check-in to private security "skip the line" service"; escort through security and to lounge. Wine & Dine floor at the lounge; escort to gate.
TRANSFER to LH - HON & F: tba
SN ARR - HON: walking escort to immigration but no assistance possible

JNB (status August 2023)
LX ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21, came back in Dec 2021 - walking escort. Same in June 2022: offered to escort to airport hotel (lobby )
2023: Both HON and F were greeted at the gate and escorted to fast track immigration. Help with luggage and escorted in my case to the Intercontinental hotel across the street from the airport. Passengers cionnecting to a domestic flight were escorted to the domestic terminal.
LX DEP - HON & F: tba, nothing in OCT21. Priority boarding (F and HON only) in July 2022. In Aug. 23: escort through both security and passport control (very helpful), then to Virgin lounge, later pick-up from there to pre-boarding.
TRANSFER to LX - HON & F: Nothing in Jun 2022
LH ARR - HON & F: walking escort, sometimes fast track immigration, nothing in OCT21. Walking escort in Aug 2022
LH DEP: walking escort, fast track security but not immigration, nothing in OCT21, Dec 2021 - walk to the lounge offered. No priority boarding (all HON, SEN, *G, F, C and whoever else wanted to scrum in Group 1 at same time) in Aug 2022. Dec 2022: HON/F collected from the SA lounge & brought to the boarding area, bypassing queue & boarded first
TRANSFER to LH - HON & F: Nothing in Aug 2022

KIX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

KWI (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

LAX (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: escort to (normal) security and same PA brings you to the gate.
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

MCO (status Jan 2023)
LH (4Y) ARR - HON: PA at gate asking if I had any question, but couldnt help with any immigration fast track. None was required - no queues.

MEX (status Nov 2021)
LH ARR - HON & F: sometimes PA who does what?
LH DEP: nothing
TRANSFER to LH - HON & F: tba

MIA (status April 2023)
LX ARR - HON & F: walking escort, no immigration priority
LX DEP - HON & F: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: walking escort no immigration priority
LH DEP: walking escort to front of TSA pre queue and then to lounge. Escort from lounge to gate. Priority boarding
TRANSFER to LH - HON & F: tba

MCT (status tbd)

NBO (status tbd)
LX ARR - HON & F: tba (route cancelled)
LX DEP - HON & F: tba (route cancelled)
TRANSFER to LX - HON & F: escort to gate and bypass security queue (route cancelled)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

NGO (status tbd)
LH ARR - HON: tba
LH DEP - HON: tba
TRANSFER to LH - HON: tba

NRT (status June 2023)
LX ARR - HON & F: NOTHING
LX DEP - HON & F: ANA F check in, fast track immigration, priority boarding
TRANSFER to LX - HON & F: tba

ORD (status 2018)
LX ARR - HON & F: no service at all. No pick-up, no service at the luggage belt (July 2023).
LX DEP - HON & F: no service at all (July 2023)
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PEK (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

PRN (as of December 2022)
OS/LX/LH ARR - nothing for HON
OS/LX/LH DEP - nothing for HON

PVG (status tbd)
LX ARR - HON & F: tba
LX DEP - HON & F: tba
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

SEA (status tbd)
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

SFO (status Aug 2017, LH updated 2020)
LX ARR - HON & F: tba
LX DEP - HON & F: PA escort with line jump through security to lounge.
TRANSFER to LX - HON & F: nothing
LH ARR - HON & F: nothing
LH DEP: PA boarding service, no escort through security
TRANSFER to LH - tba

SIN (status Nov 2019)
LX ARR - HON & F: (useless) PA at gate. Little stand with F and HON bags at the baggae claim.
LX DEP - HON & F: separate check-in at SATS Premier Checkin. On request, PA to lounge (SKF). PA pick-up from lounge, escort to plane with line jumping at security
TRANSFER to LX - HON & F: PA meets you at arrival flight and escorts you by foot or buggy (depends on connecting time) to SKF (SQ's First Class Lounge - F only) or to LX plane
TRANSFER from LX - HON in F: buggy to BA lounge for connecting flight (2018)
LH ARR - HON & F: same as LX
LH DEP: same as LX
TRANSFER to LH - HON & F: same as LX (2018: no escort from SQ to LH transfer, even HON in F)

YUL (status Oct 2021)
LX ARR - HON & F: PA at the gate, escort through immigration, luggage pick-up, and to the taxi gates.
LX DEP - HON & F: escort from AC lounge to aircraft door, choice whether timed for preboarding or last boarding. Also offered escort to the lounge, but declined as I know the airport well (I doubt the agent could have skipped the VIP security queue).
TRANSFER to LX - HON & F: tba
LH ARR - HON & F: tba
LH DEP: tba
TRANSFER to LH - HON & F: tba

YVR (status tbd)
LH ARR - HON & F: tba
LH DEP - HON & F: tba
TRANSFER to LH - HON & F: tba





































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Special F/HON Services at different airports

Old Apr 29, 2008, 3:23 am
  #46  
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Join Date: Jun 2005
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Programs: LH HON, BA Gold, EK Gold
Posts: 14,504
On my last LH F arrival in BKK no sight of anyone for F pax only HONs.
My arrival at BKK last week was a breeze. Only 4 minutes waiting time at immigration (arrived with TK, not LH)
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Old Apr 29, 2008, 5:19 am
  #47  
 
Join Date: Aug 2006
Location: Asia
Programs: LH SEN★
Posts: 31
Thanks for your replies, and sorry for "hijacking" this thread. So I have lowered my expectations now, but will ask at check-in FRA nonetheless, can't hurt.
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Old Apr 29, 2008, 12:04 pm
  #48  
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
 
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 47,837
Since BKK and JFK HON services were discussed, I merged the thread with the HON airport service master thread.

Regards Oliver2002
Mod M&M forum
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Old Apr 29, 2008, 3:56 pm
  #49  
Ari
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Originally Posted by martona
That said, help with immigration has been scarce in North America recently... it appears LH can no longer officially pull things like this in the US and Canada. They may be able to get you near the front of the line if your assistant is on good terms with the 'floor boss', but this varies greatly from airport to airport.
They were never officially available-- US CBP has no rule or policy that lets airline staff bump passengers to the front of the line at the airline's discretion.
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Old Apr 29, 2008, 4:44 pm
  #50  
 
Join Date: Oct 2005
Location: MUC
Programs: LH HON, BMI gold
Posts: 519
SFO arrival?

Last experience was postet in Oct 07, any recent experience with the arrival service in SFO? Is it useful wrt immigration lines when arriving midday from FRA (at 11:55) or should I not be worried at all to get any PA help?
Many thanks in advance!
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Old Apr 30, 2008, 12:25 am
  #51  
hch
 
Join Date: Jun 2006
Location: INN
Posts: 2,866
Originally Posted by muc_flyer
Last experience was postet in Oct 07, any recent experience with the arrival service in SFO? Is it useful wrt immigration lines when arriving midday from FRA (at 11:55) or should I not be worried at all to get any PA help?
Many thanks in advance!
I never got a PA in SFO, but I never had a problem with lines at immigration, even if in Y, on both the MUC and FRA flights.
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Old Apr 30, 2008, 3:00 am
  #52  
 
Join Date: Dec 2005
Location: FRA
Programs: LH, Avis, Hyatt, ...
Posts: 4,213
Originally Posted by Rambuster
No.
If you want to be picked up at the gate and driven to immigration and want to use the diplomatic channel: rebook your ticket to TG F.
Is that right? When I was in BKK the last time LH offerered PAs for all HONs on board, as well as for F pax (separate signs for HONs and F pax, that's why I recognized this). IIRC this offer was for paid F only, not for upgrades. Don't know about F awards. I remember, my seatmate got upgraded and his name was not shown. So I invited him to join me and my PA, since we had some nice chats during the flight.
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Old Apr 30, 2008, 3:04 am
  #53  
 
Join Date: Dec 2005
Location: FRA
Programs: LH, Avis, Hyatt, ...
Posts: 4,213
Originally Posted by muc_flyer
Last experience was postet in Oct 07, any recent experience with the arrival service in SFO? Is it useful wrt immigration lines when arriving midday from FRA (at 11:55) or should I not be worried at all to get any PA help?
Many thanks in advance!
Originally Posted by hch
I never got a PA in SFO, but I never had a problem with lines at immigration, even if in Y, on both the MUC and FRA flights.
SFO station usually almost always offers PA, but most often it is not needed. Lines are short to empty. However, once in a while depending on other arrivals around noon it can be busy. Then PA can be of great help. I always ask the PAs about the situation at immigration and most often it is fine to proceed without assistance.
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Old Apr 30, 2008, 5:08 am
  #54  
 
Join Date: Oct 2005
Location: MUC
Programs: LH HON, BMI gold
Posts: 519
Thanks to hch and SleepOverGreenland for the useful information - will check as suggested with the PA first and then decide if their help is needed. Having a friend with me possibly needing a wheel chair might change the decision though. Thanks again!
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Old Apr 30, 2008, 11:16 am
  #55  
 
Join Date: Dec 2004
Location: SZG
Posts: 3,936
Originally Posted by SleepOverGreenland
IIRC this offer was for paid F only, not for upgrades. Don't know about F awards. I remember, my seatmate got upgraded and his name was not shown. So I invited him to join me and my PA, since we had some nice chats during the flight.
i arrived in BKK three times in 2007, one F award, twice upgraded to F, and every time i got picked up. the one time i connected to TG F there was even two PAs picking me up
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Old Apr 30, 2008, 11:27 am
  #56  
hch
 
Join Date: Jun 2006
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Posts: 2,866
Originally Posted by sentom
i arrived in BKK three times in 2007, one F award, twice upgraded to F, and every time i got picked up. the one time i connected to TG F there was even two PAs picking me up
A while ago when connecting from TG paid C to LH paid F I got a LH PA and someone to carry my luggage. And I was just a SEN back then..
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Old Apr 30, 2008, 12:19 pm
  #57  
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Guess I was just unlucky then at BKK.
TG however drives you around in those fancy carts which is good as the walks can be quite long in Survanabhumi...




.

Last edited by Rambuster; May 3, 2008 at 11:24 am
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Old Apr 30, 2008, 1:40 pm
  #58  
 
Join Date: Dec 2004
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Originally Posted by hch
And I was just a SEN back then..
same here, only SEN on all those occasions...
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Old Apr 30, 2008, 5:30 pm
  #59  
 
Join Date: Feb 2006
Location: Munich
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Originally Posted by Rambuster
No.
If you want to be picked up at the gate and driven to immigration and want to use the diplomatic channel: rebook your ticket to TG F.
Can't agree - my experience is different. Arrived in BKK in March on an LH award flight (On LH metal). PAs were waiting for us at the gate and guided us to the Thai FC lounge.

BTW the whole flight was loungewise a nice experience: Aperitive and first course in the FC lounge in MUC, second course in FRA FCT and lunch in the Thai FC lounge in BKK.


Talenti
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Old May 3, 2008, 6:42 am
  #60  
 
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To report back on JFK, as experienced on May 1st, 2008: PA at aircraft door, but she didn't wait!!! I was the last pax to come down from the upper deck, and I could see her from the distance. My wife told me "she didn't want to wait". We then caught up with her at immigration and when I mentioned to her "thanks for waiting", she said that somebody else had claimed to be creber.

In any case, we bypassed the long line, but the INS person came out of his booth and first processed the one Japanese customer (from the JL flight) that was behind us. Only then us three HONs. Still, saved us a little time compared to the other F pax, and a lot (!!!) of time compared to the poor folks that arrived later. The line looked like at least a 90 minute wait.

Bags arrived first off the belt (no wait after immigration), and we were in Manhattan at a time when the last pax still must have been standing in line at immigration.

Somebody further up asked re: Cape Town. One may be escorted and then led to the SAA F lounge. I chose not to, but what bothered me was them not keeping the promise of telling us when to board (plane was delayed). Almost off-loaded.
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