Lufthansa Ticket Refund Timeline
Jun 11, 2020, 1:41 am
#121
Join Date: Aug 2009
Location: between DM464 and DM463 on the NAPSA26 RNAV TRANS in EDDM
Programs: this and that
Posts: 1,731
I got an email from LH last night that they processed my refund and I got a refund letter via email. I requested the refund on April 15 so it took roughly 2 months to process the refund. I haven't received the money in my cc account yet.
I have two more ticket refunds pending where I asked for the refund on Mar 31.
I have two more ticket refunds pending where I asked for the refund on Mar 31.
Jun 11, 2020, 3:20 am
#123
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
.....asked them if it is possible to "re-activate" tickets that have been cxed by LH and that are in the process of getting refunded. The lady said she needs to check if the underlying tix are still "visible". For 2 tix canceled in late March both tickets have been "removed" from the PNRs already and are in the queue to get refunded.
Agent_1 said a definite no.
Agent_2 said sure, no problem... and proceeded with the resurrection
The problem with desk enquiries is its difficult to do a HUACA
Jun 12, 2020, 2:31 am
#126
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,182
A colleague got a refund email yesterday for a request filed in early April (3rd).
This week LH & co are getting plenty of bad press for the delays in refunds. Spohr had given an interview to the FAS where he denied it was done for financial reasons. HDB did some research:
https://www.handelsblatt.com/unterne...vpflfHlSK0-ap1
The frustration on all airlines (165 out of 180 in the IATA BSP) not providing refunds is getting equal attention...
This week LH & co are getting plenty of bad press for the delays in refunds. Spohr had given an interview to the FAS where he denied it was done for financial reasons. HDB did some research:
Entsprechend verärgert zeigten sich am Montag Flugreiseexperten über ein Interview von Lufthansa-Chef Carsten Spohr. In der „Frankfurter Allgemeinen Sonntagszeitung“ hatte der Lufthansa-Vorstandschef die Arbeitsbelastung seiner Mitarbeiter als Grund genannt, weshalb Hunderttausende Kunden immer noch auf ihr Geld warten. „Ticketerstattungen sind normalerweise Einzelfälle, jetzt sind es Zehntausende am Tag“, hatte Spohr um Verständnis geworben. „Jeder Kunde muss bei uns anrufen oder die Erstattung online anstoßen, und das dauert natürlich bei vielen hunderttausend Kunden.“
Dass man absichtlich die Rückzahlung verzögere, um die eigene Liquidität zu sichern, wies der Lufthansa-Chef zurück. Man habe nun sogar „die Ressourcen deutlich erhöht, damit die Abwicklung sich beschleunigt“.
Dass man absichtlich die Rückzahlung verzögere, um die eigene Liquidität zu sichern, wies der Lufthansa-Chef zurück. Man habe nun sogar „die Ressourcen deutlich erhöht, damit die Abwicklung sich beschleunigt“.
The frustration on all airlines (165 out of 180 in the IATA BSP) not providing refunds is getting equal attention...
Jun 12, 2020, 3:32 am
#127
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
CS is clearly lying here. He knows that he has instructed all LH Group airlines to preserve cash at all costs. And the strategy of fighting chargebacks with bogus defenses must have on his desk, as well.
The article is actually also elaborating on the fact the many airlines has copied the LH Group playbook on refusing to issue refunds (e.g. also disabling the automatic refund feature in the GDS).
His promise that all passenger will get a "rescue flight" guarantee (basically, if there is an outbreak in your destination country, LH will fly you back) is bogus too. If you as a passenger want to take advantage of that promise the LH hotline cannot be reached and LH will charge you because the booking class has changed.
The article is actually also elaborating on the fact the many airlines has copied the LH Group playbook on refusing to issue refunds (e.g. also disabling the automatic refund feature in the GDS).
His promise that all passenger will get a "rescue flight" guarantee (basically, if there is an outbreak in your destination country, LH will fly you back) is bogus too. If you as a passenger want to take advantage of that promise the LH hotline cannot be reached and LH will charge you because the booking class has changed.
Jun 12, 2020, 11:55 am
#128
Join Date: Nov 2009
Location: DTW
Programs: AA Exec Plt , Marriott Ambassador
Posts: 592
Had a fully refundable J ticket on LH that I just completed the process of cancelling and refunding online. I followed the steps online and the steps did confirm that I'm going to get a refund, however, when the cancellation notice came through to my e-mail it says "You have booked a flexible ticket which can be fully refunded." The "which can be fully refunded" leads me to believe there's another step I need to do but the website says I don't need to do anything else? Should I be good to go besides apparently waiting several weeks for it to actually happen? Not as familiar with LH as other airlines so maybe this is just their standard wording.
Jun 12, 2020, 2:00 pm
#129
Join Date: May 2003
Location: Eurozone
Programs: LH SEN, HH Gold
Posts: 3,002
Also waiting on refunds for 5 bookings. The pinnacle: for the other bookings that I'd like only to change, Lufthansa is demanding double the former ticket price. But at least there is Studentenfutter in the lounge waiting for me. 
Oh, it's the same Lufthansa that we already know -- just a new experiment.
Oh, it's the same Lufthansa that we already know -- just a new experiment.
Jun 12, 2020, 5:14 pm
#131
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Jun 13, 2020, 3:46 pm
#132
Join Date: Jun 2020
Programs: Aeroplan, Amex Platinum, Westjet Gold
Posts: 3
Amex travel
I am Canadian And in January purchased 2 premium economy tickets $5k - I’ve been waiting since Feb 29 for a refund from Amex Platinum Travel/Lufthansa. No answers or responses from anyone. Keep getting the run around and no direct timelines from Amex Travel. Horrible service. Have already initiated a second dispute with Amex after they rescinded the first one. Any advice?
Last edited by racen; Jun 13, 2020 at 4:13 pm
Jun 14, 2020, 4:56 am
#133
Join Date: Aug 2009
Location: between DM464 and DM463 on the NAPSA26 RNAV TRANS in EDDM
Programs: this and that
Posts: 1,731
I got an email from LH last night that they processed my refund and I got a refund letter via email. I requested the refund on April 15 so it took roughly 2 months to process the refund. I haven't received the money in my cc account yet.
I have two more ticket refunds pending where I asked for the refund on Mar 31.
I have two more ticket refunds pending where I asked for the refund on Mar 31.