Covid19: M&M Elite Status Extensions?
May 23, 2020, 1:30 am
#152
Join Date: Apr 2005
Programs: Eurostar Carte Blanche, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 7,836
Oh... my... God....
Seriously, LH should be embarassed to put such a Teletubbie in front of its customers. The guy is an embarassment. He has the calibre of being the Director of Sales of the Vegetables Department at the local REWE super market or a Desk Head at the Sparkasse in Waldbröl - but not the guy one of the world's leading airline groups has put in charge to think about how to retain customers that spend tens (and sometimes hundreds) of thousands of Euros on their product, and to communicate with them. What a shambles
Seriously, LH should be embarassed to put such a Teletubbie in front of its customers. The guy is an embarassment. He has the calibre of being the Director of Sales of the Vegetables Department at the local REWE super market or a Desk Head at the Sparkasse in Waldbröl - but not the guy one of the world's leading airline groups has put in charge to think about how to retain customers that spend tens (and sometimes hundreds) of thousands of Euros on their product, and to communicate with them. What a shambles
May 23, 2020, 5:58 am
#154
Join Date: Mar 2015
Location: GVA
Programs: A3 *G, LX *G, AF *S
Posts: 761
In particular, he just repeats what has been written - and admitting between the lines that they know they should do more for certain m&m members, but hold their horses for the moment because maybe, maybe those guys will still cough up the necessary flights/miles next year.
May 23, 2020, 2:28 pm
#155
Join Date: Aug 2011
Programs: Star Alliance Gold, Oneworld Silver
Posts: 779
Approximate quote towards the end: .....We will continue to work on a system which meets the needs of our customers...
Hmm... They postponed introducing the new status system by one year already... Hopefully they aren't thinking of delaying it again or altering it... The new status structure is one thing I am really enthusiastic about...
Hmm... They postponed introducing the new status system by one year already... Hopefully they aren't thinking of delaying it again or altering it... The new status structure is one thing I am really enthusiastic about...
May 24, 2020, 1:01 am
#157
Join Date: Oct 2011
Location: Usually seat 1A, home:Tallinn
Programs: LH -- HON Circle **, IHG Spire Elite, Hilton Diamond, 1865 Voyager
Posts: 470
May 24, 2020, 1:04 am
#158
Join Date: Oct 2011
Location: Usually seat 1A, home:Tallinn
Programs: LH -- HON Circle **, IHG Spire Elite, Hilton Diamond, 1865 Voyager
Posts: 470
Approximate quote towards the end: .....We will continue to work on a system which meets the needs of our customers...
Hmm... They postponed introducing the new status system by one year already... Hopefully they aren't thinking of delaying it again or altering it... The new status structure is one thing I am really enthusiastic about...
Hmm... They postponed introducing the new status system by one year already... Hopefully they aren't thinking of delaying it again or altering it... The new status structure is one thing I am really enthusiastic about...
That may be actually one of the reasons, why it is postponed.
Requalifying by old system will generate more money.
May 24, 2020, 5:15 am
#159
Join Date: Aug 2004
Location: my heart is on the shores of the north Italian lakes
Programs: LX Senator Lifetime, Relais&Chateaux Club5C, ex ! "Amanjunkie", ex LHW LC, hate chain hotels
Posts: 2,515
But further mileage devaluation coming soon. Never understand why people hoard miles, I was even negative end 2019 (allowed for SEN's). This said the best way to spend miles remains the companion awards (for HON/SEN only) in I or O - to have a first class experience as long as F still exists. And if flying with LX without the nonsensical face masks which are completely against our culture.
May 24, 2020, 5:23 am
#160
Join Date: Oct 2004
Programs: LH HON
Posts: 3,428
But further mileage devaluation coming soon. Never understand why people hoard miles, I was even negative end 2019 (allowed for SEN's). This said the best way to spend miles remains the companion awards (for HON/SEN only) in I or O - to have a first class experience as long as F still exists. And if flying with LX without the nonsensical face masks which are completely against our culture.
May 24, 2020, 5:55 am
#161
Join Date: Feb 2014
Programs: Star Alliance Gold, AS MVP
Posts: 990
Before COVID-19, yes. Now it's not. In Asia people wear a mask in order not to get sick, when we see someone wearing a mask in public in Europe we assume that this person is already sick.
May 24, 2020, 7:20 am
#162
Join Date: Aug 2004
Location: my heart is on the shores of the north Italian lakes
Programs: LX Senator Lifetime, Relais&Chateaux Club5C, ex ! "Amanjunkie", ex LHW LC, hate chain hotels
Posts: 2,515
. "Navigare necesse est, sed vivere non" and showing ones face is a mark of western culture indeed.This said wearing occasionally a mask in crowded spaces without touching it is recommended also by the Swiss federal health authority, this includes also public transport, but I never was on a flight without plenty of space around me in C or F.
LX as a consequence recommends the wearing of a mask onboard, unlike LH where it is mandatory.
We shall not sacrifice our way of life because of a virus which of course has to be respected and handled appropriately.
May 24, 2020, 11:01 am
#163
Join Date: Oct 2011
Location: Usually seat 1A, home:Tallinn
Programs: LH -- HON Circle **, IHG Spire Elite, Hilton Diamond, 1865 Voyager
Posts: 470
I include the link of the video LH M&M published regarding their "goodwill" policy.
You can have your own opinion on what Mr. Greve says.
https://youtu.be/0kTQeUq7FHI
You can have your own opinion on what Mr. Greve says.
https://youtu.be/0kTQeUq7FHI
A:The market and the needs of customers are currently changing. Does this also apply to frequent flyers?
It is true that the needs of customers are changed. In the past, priority services such as luggage, seat access, lounge and fast track were very important. Today the focus is more on elements such as stability of a flight plan or just flexibility. We will have to work together with our partner airlines and customers to jointly develop a privilege package.
So, dear Lufthansa, for me as frequent flyer ONLY important parts of privilege programs are: Lounge, Ground service (HON/F), Priority and frankly everything described on priviliges part for now.
I believe that is same for absolute most of us.
Stability of flight plan can never be privilege of loyalty program.
If airline try to cut any of the privileges, it will very quickly start to loose loyal clients.
May 24, 2020, 12:23 pm
#164
Join Date: Aug 2011
Programs: Star Alliance Gold, Oneworld Silver
Posts: 779
Q:At the end I see one very worrying approach:
....In the past, priority services such as luggage, seat access, lounge and fast track were very important....Today the focus is more on elements such as stability of a flight plan or just flexibility.....
So, dear Lufthansa, for me as frequent flyer ONLY important parts of privilege programs are: Lounge, Ground service (HON/F), Priority and frankly everything described on priviliges part for now.
I believe that is same for absolute most of us.
Stability of flight plan can never be privilege of loyalty program.
If airline try to cut any of the privileges, it will very quickly start to loose loyal clients.
....In the past, priority services such as luggage, seat access, lounge and fast track were very important....Today the focus is more on elements such as stability of a flight plan or just flexibility.....
So, dear Lufthansa, for me as frequent flyer ONLY important parts of privilege programs are: Lounge, Ground service (HON/F), Priority and frankly everything described on priviliges part for now.
I believe that is same for absolute most of us.
Stability of flight plan can never be privilege of loyalty program.
If airline try to cut any of the privileges, it will very quickly start to loose loyal clients.
I agree as well that if a company has nothing credible to say and nobody credible to put on their website, they would do much better to keep quiet.