Jul 29, 2020, 12:54 am
Last edit by: oliver2002
If any of your flights in the reservation are cancelled or changed significantly, you can change/refund the ticket as per the section 4.1.2 in this document: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_143775.pdf
If you still want to fly as (re)booked after a schedule change, you need to reconfirm the reservation with a certain number of days as show here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147814.pdf
If you want to change your ticket due to the uncertanty associated with the Covid 19 pandemic, two kinds of waivers are available which are explained here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147655.pdf
Any changes are best done by the agency that booked your ticket. If you booked directly with LH they will handle the rebooking/reissue and/or refunds. This should be done by calling in. Online functionality of LH.com is rather poor.
If you still want to fly as (re)booked after a schedule change, you need to reconfirm the reservation with a certain number of days as show here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147814.pdf
If you want to change your ticket due to the uncertanty associated with the Covid 19 pandemic, two kinds of waivers are available which are explained here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147655.pdf
Any changes are best done by the agency that booked your ticket. If you booked directly with LH they will handle the rebooking/reissue and/or refunds. This should be done by calling in. Online functionality of LH.com is rather poor.
Covid19: LH Group general waiver to rebook flights
May 6, 2020, 4:31 pm
#586
Join Date: Apr 2010
Posts: 641
@djjaguar64, in the current situation this is the only option, other than sitting and waiting for an unknown period of time for LHG to commence refunding cancelled tickets.
During this week's shareholder meeting, the CEO is quoted saying that LHG owns customers EUR 1.8 billion for cancelled and not refunded tickets and asks the customers for their patience ...
During this week's shareholder meeting, the CEO is quoted saying that LHG owns customers EUR 1.8 billion for cancelled and not refunded tickets and asks the customers for their patience ...
May 7, 2020, 5:26 am
#588
Join Date: Aug 2019
Location: Denmark, ½ hour drive from BLL
Posts: 140
I booked a round-trip from Denmark to MIA via FRA yesterday, outbound ultimo April 2021, inbound on May 1, 2021 (I know the inbound schedule was literally just released yesterday, but the price was fair, and I'd rather book now and secure that price, than risk it increasing drastically over the next months).
I understand that, under the current terms, only the outbound flight would be eligible for a rebooking, in case that would be necessary? Booked as Economy Basic (if that changes the temporary rebooking terms), no *A status.
Hopefully most flights should be back to normal by then, but it's still nice to know what my options are.
I understand that, under the current terms, only the outbound flight would be eligible for a rebooking, in case that would be necessary? Booked as Economy Basic (if that changes the temporary rebooking terms), no *A status.
Hopefully most flights should be back to normal by then, but it's still nice to know what my options are.
Last edited by mikkelhk; May 7, 2020 at 5:47 am
May 7, 2020, 6:52 am
#589
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
May 8, 2020, 8:20 am
#593
Join Date: Apr 2020
Programs: None
Posts: 45
I have a flight booked with Lufthansa for Mumbai-Munich-Mumbai in June. While there in Germany, I have another Lufthansa flight from Berlin to Munich (on a separate ticket). If my Mumbai-Munich-Mumbai flight gets cancelled, do you think I have a case for a refund for Berlin-Munich flight too? Getting to Berlin to take that flight is my responsibility even if the Mumbai-Munich-Mumbai flight gets cancelled - so not sure whether I can ask them for a refund. Also, residents from India may not be allowed to enter Germany in June. Can I request Lufthansa to refund my Berlin-Munich because Indians won't be allowed to enter Germany then? Again, I feel that Lufthansa won't entertain my requests because any nationality not allowed in Germany is not their fault. However, I decided to ask this here in case someone else has faced a similar situation. Thank you.
May 8, 2020, 3:19 pm
#594
Join Date: Apr 2010
Posts: 641
As I see it, you have two options (assuming you know you will not be able to travel): i) hope that these flights are cancelled and then you apply for a refund, which could take months to process (in which case you may also initiate a chargeback claim), or ii) apply for a voucher, in which case you will have to rebook by 31.8.20 for travel up until 30.4.21
May 8, 2020, 10:22 pm
#595
Join Date: Apr 2020
Programs: None
Posts: 45
Thank you, Michael. I am afraid you are right on all accounts. Unfortunately, travel by April 2021 doesn't seem possible for me. So, in case the flight does not get cancelled, I will rebook to a date before 30th April 2021 and then change the date to later in 2021 later on (once I know when I am traveling) by paying the change fee as per the fare rules (I am assuming the fare rules will still apply after the one free rebooking).
May 9, 2020, 4:03 pm
#596
Join Date: Feb 2014
Programs: Star Alliance Gold, AS MVP
Posts: 990
Nope. For what it's worth, LH does not care about this flight - you may have booked it for any number of reasons and there is no way that LH will link it to the onward BOM booking.
Nope. Getting to the point of departure to start your journey is your responsibility only. You can refer to LH Conditions of Carriage, Article 13.1
As I see it, you have two options (assuming you know you will not be able to travel): i) hope that these flights are cancelled and then you apply for a refund, which could take months to process (in which case you may also initiate a chargeback claim), or ii) apply for a voucher, in which case you will have to rebook by 31.8.20 for travel up until 30.4.21
Nope. Getting to the point of departure to start your journey is your responsibility only. You can refer to LH Conditions of Carriage, Article 13.1
As I see it, you have two options (assuming you know you will not be able to travel): i) hope that these flights are cancelled and then you apply for a refund, which could take months to process (in which case you may also initiate a chargeback claim), or ii) apply for a voucher, in which case you will have to rebook by 31.8.20 for travel up until 30.4.21
But what if the border of the country that I want to go was not closed yet when I booked the flight?
May 10, 2020, 2:45 pm
#598
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Any idea when LH would start canceling June flights; I have a short-haul booking ( IST-FRA-FCO r/t ) and I am waiting for a cancellation.
All 4 flights in the booking are still available for sale. Did anyone receive any cancellation notice for June flights?
I am pretty sure that Istanbul would not be x3 daily and Rome being x6 daily during the month of June.
I am not planning to take the same vacation until 30 April 2021, so I am not preferring to take a voucher.
All 4 flights in the booking are still available for sale. Did anyone receive any cancellation notice for June flights?
I am pretty sure that Istanbul would not be x3 daily and Rome being x6 daily during the month of June.
I am not planning to take the same vacation until 30 April 2021, so I am not preferring to take a voucher.
May 10, 2020, 3:39 pm
#599
Join Date: Apr 2019
Location: MUC
Programs: SQ *G, UA *G, BA Gold, Hyatt Globalist
Posts: 33
Any idea when LH would start canceling June flights; I have a short-haul booking ( IST-FRA-FCO r/t ) and I am waiting for a cancellation.
All 4 flights in the booking are still available for sale. Did anyone receive any cancellation notice for June flights?
I am pretty sure that Istanbul would not be x3 daily and Rome being x6 daily during the month of June.
I am not planning to take the same vacation until 30 April 2021, so I am not preferring to take a voucher.
All 4 flights in the booking are still available for sale. Did anyone receive any cancellation notice for June flights?
I am pretty sure that Istanbul would not be x3 daily and Rome being x6 daily during the month of June.
I am not planning to take the same vacation until 30 April 2021, so I am not preferring to take a voucher.