M&M Mastercard and Diners for UK members [ended April 2021]
Sep 14, 2021, 3:01 am
#106
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Silver - IHG Diamond Elite - HHonors Diamond - M&M
Posts: 2,013
Why just ‘mention’ .... Lufthansa induced you to have a CC to keep your miles alive, they unilaterally removed partner cards from the U.K.
all terms & conditions within the U.K. have to be fair & reasonable otherwise they are not legal
What LH / M&M are doing, if they reclaim your miles under the circumstances is patently unfair, unreasonable & illegal in U.K. Law & that’s what you need to spell out to them !
all terms & conditions within the U.K. have to be fair & reasonable otherwise they are not legal
What LH / M&M are doing, if they reclaim your miles under the circumstances is patently unfair, unreasonable & illegal in U.K. Law & that’s what you need to spell out to them !
Last edited by pmcg; Sep 14, 2021 at 3:51 am
Sep 14, 2021, 6:44 am
#107
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Silver - IHG Diamond Elite - HHonors Diamond - M&M
Posts: 2,013
Why just ‘mention’ .... Lufthansa induced you to have a CC to keep your miles alive, they unilaterally removed partner cards from the U.K.
all terms & conditions within the U.K. have to be fair & reasonable otherwise they are not legal
What LH / M&M are doing, if they reclaim your miles under the circumstances is patently unfair, unreasonable & illegal in U.K. Law & that’s what you need to spell out to them !
all terms & conditions within the U.K. have to be fair & reasonable otherwise they are not legal
What LH / M&M are doing, if they reclaim your miles under the circumstances is patently unfair, unreasonable & illegal in U.K. Law & that’s what you need to spell out to them !
"I'm not the right person to assist you with this question...contact Miles and More".
I know how well it went when I contacted M&M the last time with the standard Cut & Paste program info. response so looks like I'll have to pay the money to extend the miles or simply burn them.
All in all I think this is very poor from LH given the current situation and lack of card offering to the UK market.
Last edited by pmcg; Sep 14, 2021 at 6:50 am
Sep 14, 2021, 1:26 pm
#108
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
Got another reply:
"I'm not the right person to assist you with this question...contact Miles and More".
I know how well it went when I contacted M&M the last time with the standard Cut & Paste program info. response so looks like I'll have to pay the money to extend the miles or simply burn them.
All in all I think this is very poor from LH given the current situation and lack of card offering to the UK market.
"I'm not the right person to assist you with this question...contact Miles and More".
I know how well it went when I contacted M&M the last time with the standard Cut & Paste program info. response so looks like I'll have to pay the money to extend the miles or simply burn them.
All in all I think this is very poor from LH given the current situation and lack of card offering to the UK market.
& if the say it was in the T&C, remind them that in UK Law, T&C’s have to be both fair & reasonable or they are deemed to be illegal
Sep 16, 2021, 2:29 am
#110
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Silver - IHG Diamond Elite - HHonors Diamond - M&M
Posts: 2,013
Sep 16, 2021, 6:21 am
#111
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,593
Firstly, why not book something for W21. Helga still hasn't cleaned up Winter. Target especially FRA-MUC feeders and integrate those in your ticket. It's a doddle to work out what will be cancelled. If you're quick you can book somewhere that will get cancelled today and you'll have a ticket you can use anytime. Its unlawful to force award availability for cancelled trips (EC261). You get a flex ticket. Its zero risk with the current rebooking rules.
Secondly, given Carsten is so concerned about sustainability, I presume that while encouraging their Members to donate their Miles to slowing down the climate EMERGENCY, expiring miles will be donated to the same fund?
That's tens millions of Euros that LH can donate to re-building the rainforests and focussing on persecuted (and sorely unrepresented among LH Group) Black and Minority Ethnic communities who are the most affected by the effects of climate change.
Secondly, given Carsten is so concerned about sustainability, I presume that while encouraging their Members to donate their Miles to slowing down the climate EMERGENCY, expiring miles will be donated to the same fund?
That's tens millions of Euros that LH can donate to re-building the rainforests and focussing on persecuted (and sorely unrepresented among LH Group) Black and Minority Ethnic communities who are the most affected by the effects of climate change.
Sep 16, 2021, 9:35 am
#112
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Silver - IHG Diamond Elite - HHonors Diamond - M&M
Posts: 2,013
Still lots of options given they unilaterally changed things, ask a Lawyer, lots of people have free legal advice in U.K. via House Insurance etc, your credit card company is maybe liable, section 75 😂 small claims court if they take your miles, write to M&M & tell them theft isn’t looked on kindly by U.K. courts & if the say it was in the T&C, remind them that in UK Law, T&C’s have to be both fair & reasonable or they are deemed to be illegal
& if the say it was in the T&C, remind them that in UK Law, T&C’s have to be both fair & reasonable or they are deemed to be illegal
We can well understand your displeasure regarding the end of the Miles & More credit card for the british market. Unfortunately, our banking partner decided to stop this product and the possibility of collecting award miles with it. Additionally, we are also dependent on feedback from our banking partner regarding a successor product. Please be assured that we will inform you accordingly as soon as we have received information from this partner.
We thank you for your patience and your understanding and wish you a pleasant day.
We thank you for your patience and your understanding and wish you a pleasant day.
Sep 16, 2021, 9:54 am
#113
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,593
Its worth a punt to sue them in MCOL (I presume you can use an address in E&W) for whatever silly amount they claim the miles to be valued. They've been hiding the value of late but someone will be able to tell you how much they were deemed to be worth in all the actions they lost in Germany.
Why not take the value they use for the Worldshop vouchers?
Why not take the value they use for the Worldshop vouchers?
Sep 17, 2021, 12:59 am
#114
Join Date: Jan 2013
Location: London, UK
Programs: BA GGL, A3 Gold, M&M SEN, FlyingBlue Gold, AS MVP Gold, Hilton Diamond, IHG Spire Amb
Posts: 902
I’ve received one mile for expiry protection dated 16 September. Not sure if it’s for the UK card or the PL mBank card that also cut ties with M&M. Worth checking your accounts.
Sep 17, 2021, 1:30 am
#115
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Silver - IHG Diamond Elite - HHonors Diamond - M&M
Posts: 2,013
Can't seem to figure out though where to look in My Account for expiring miles.
Sep 17, 2021, 1:43 am
#116
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
Sep 17, 2021, 3:18 am
#117
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Silver - IHG Diamond Elite - HHonors Diamond - M&M
Posts: 2,013
Thanks, none shown as expiring on My Account.
I emailed them again yesterday pointing out I had Zero interest in their Banking Partner and arrangements in the UK.
My only issue was that LH/M&M withdrew the product that we had been offered to protect our miles with little to no notice.
Said once again it would be appropriate to protect customers miles given the situation LH/M&M have created and also considering the current lack of transparent travel options.
Maybe they sent it to a boss who took it on board but I rather doubt it.
I emailed them again yesterday pointing out I had Zero interest in their Banking Partner and arrangements in the UK.
My only issue was that LH/M&M withdrew the product that we had been offered to protect our miles with little to no notice.
Said once again it would be appropriate to protect customers miles given the situation LH/M&M have created and also considering the current lack of transparent travel options.
Maybe they sent it to a boss who took it on board but I rather doubt it.
Sep 17, 2021, 9:03 am
#118
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Silver - IHG Diamond Elite - HHonors Diamond - M&M
Posts: 2,013
Got a reply today.
Affiniture Cards Limited have made a strategic decision to withdraw the Miles & More Cards from the market. We are sad to see Affiniture Cards Ltd. leave this market, but as our Miles & More members on the British market are very important to us, we are still evaluating options for successor products. As its not possible to find a new partner overnight, Miles & More decided to extend the validity of earned award miles until 31st of December 2021.
Sep 17, 2021, 11:29 am
#120
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
Its worth a punt to sue them in MCOL (I presume you can use an address in E&W) for whatever silly amount they claim the miles to be valued. They've been hiding the value of late but someone will be able to tell you how much they were deemed to be worth in all the actions they lost in Germany.
Why not take the value they use for the Worldshop vouchers?
Why not take the value they use for the Worldshop vouchers?