Identifying reason for delay (OS452) 20 July
Jul 20, 2018, 6:15 am
#1
Original Poster
Join Date: Aug 2015
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Identifying reason for delay (OS452) 20 July
Hi,
Would anybody be so kind to help me identify the reason for the delay to OS452 today from LHR-VIE? I missed my connection and will be arriving 3hrs+ late at my destination so delay compensation may well be due.
Thanks, Rich
Would anybody be so kind to help me identify the reason for the delay to OS452 today from LHR-VIE? I missed my connection and will be arriving 3hrs+ late at my destination so delay compensation may well be due.
Thanks, Rich
Jul 20, 2018, 11:09 am
#2
Join Date: Dec 2016
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Looks like it got caught up in the general delays that LHR departures have been experiencing in the last couple of days (FlightRadar24 showed that most morning departures had significant/major delays).
The incoming flight (OS 451) actually landed on time (0822 vs 0820 STA) but took off 60 min late. Thanks to padding it came in 35 min late but obviously that was enough for you to miss your connection.
On Wednesday evening Heathrow experienced severe disruptions (some relating specifically to BA, others more general) and this had major knock-on effects into Thursday. Possibly the delays today might still be related to that.
You could try also asking on the BAEC forum as the guys there will be able to give tons of info on any current issues at LHR.
https://www.bbc.co.uk/news/uk-england-london-44885185
The incoming flight (OS 451) actually landed on time (0822 vs 0820 STA) but took off 60 min late. Thanks to padding it came in 35 min late but obviously that was enough for you to miss your connection.
On Wednesday evening Heathrow experienced severe disruptions (some relating specifically to BA, others more general) and this had major knock-on effects into Thursday. Possibly the delays today might still be related to that.
You could try also asking on the BAEC forum as the guys there will be able to give tons of info on any current issues at LHR.
https://www.bbc.co.uk/news/uk-england-london-44885185
Jul 20, 2018, 4:12 pm
#3
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Thanks - the plane ended up departing from gate B46. I don’t usually use T2 at Heathrow but that gate was a good 15 minute walk (according to the signs) from the terminal and Lufthansa lounge etc. The flights departing from their seemed to be intercontinentals (United, some flight to India etc). Is that normal?
But on balance looks more like LHR issues than Austrian issues so no EC261 claim?
Rich
But on balance looks more like LHR issues than Austrian issues so no EC261 claim?
Rich
Jul 21, 2018, 3:00 am
#4
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Thanks - the plane ended up departing from gate B46. I don’t usually use T2 at Heathrow but that gate was a good 15 minute walk (according to the signs) from the terminal and Lufthansa lounge etc. The flights departing from their seemed to be intercontinentals (United, some flight to India etc). Is that normal?
But on balance looks more like LHR issues than Austrian issues so no EC261 claim?
Rich
But on balance looks more like LHR issues than Austrian issues so no EC261 claim?
Rich
Jul 21, 2018, 7:12 am
#5
Join Date: Dec 2016
Location: WAW
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Thanks - the plane ended up departing from gate B46. I don’t usually use T2 at Heathrow but that gate was a good 15 minute walk (according to the signs) from the terminal and Lufthansa lounge etc. The flights departing from their seemed to be intercontinentals (United, some flight to India etc). Is that normal?
But on balance looks more like LHR issues than Austrian issues so no EC261 claim?
Rich
But on balance looks more like LHR issues than Austrian issues so no EC261 claim?
Rich
I agree with NickArt's advice - there's no harm in trying a claim anyway.
One other thing I'd add is that it's generally not good to combine tight connections with transitions between Schengen and non-Schengen. In those situations, everything has to be perfect for you to make your connection. If you miss your connection due to the inbound being 30 minutes late, then clearly something isn't right, as that level of delay is nothing out of the ordinary.
Jul 21, 2018, 10:29 am
#6
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It's still probably worth trying a claim but the consensus in the BA forum is that the IRROPS related to what just happened at LHR comes under extraordinary circumstances and EC261 won't fly. This is the kind of case (shot to nothing) where I'd choose one of those claims chasers so as not to waste too much of my own time on it.
Jul 21, 2018, 2:21 pm
#7
FlyerTalk Evangelist
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[KVS Tool 8.9.7/Diamond - Operational Info: OS 452/20 Jul 2018]
Code:
Planned Flight Info
Segment Departure Arrival Duration
------- --------- --------- --------
LHR-VIE 09:05 12:25 02:20
Segment Flight Note
------- -------------------------------------------------
LHR-VIE Departure Terminal: 2
LHR-VIE Amenity: Non-Smoking [9]
LHR-VIE Ticket Type: E-Ticket [ET]
LHR-VIE Cabin Configuration: C4 M194
LHR-VIE CO2/PAX: 126.94 KG ECO, 126.94 KG PRE
Source: ICAO Carbon Emissions Calc
Location Time Operational Event
-------- ----- ---------------------------
LHR 09:30 Estimated Time Of Departure
LHR 09:35 Left The Gate
LHR 10:06 Took Off
VIE 13:11 Estimated Time Of Arrival
VIE 12:55 Aircraft Landed
VIE 13:04 Arrived
Jul 21, 2018, 2:31 pm
#8
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What did OS answer you on your question?
Sep 7, 2018, 4:31 am
#10
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Location: London
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Posts: 96
I received this welcome no-quibble e-mail today, surprised I didn't have to fight! Still no response from my Air Moldova claim submitted the same day!
Dear Mr Richonlybyname,
Thank you for your online feedback dated 10 August 2018. We regret that you were affected by a flight delay on your journey from London to Vienna on 20 July 2018. Please accept our apologies for any inconvenience this had caused you. To demonstrate our commitment to customer service, we are pleased to provide EUR 400 compensation equivalent to GBP 356. Please allow some days for the payment to clear. Thank you in advance for your patience in this respect. We would be pleased if you would consider flying Austrian Airlines in the future and afford us the opportunity to regain your trust in our reliability.
Yours sincerely,
Friendly Chap
AUSTRIAN AIRLINES
Feedback Management
Headoffice Office Park 2,
P.O. Box 33,
A-1300 Vienna Airport,
Austria
Fax +43 (0)5 1766 51002
www.austrian.com/feedback
Dear Mr Richonlybyname,
Thank you for your online feedback dated 10 August 2018. We regret that you were affected by a flight delay on your journey from London to Vienna on 20 July 2018. Please accept our apologies for any inconvenience this had caused you. To demonstrate our commitment to customer service, we are pleased to provide EUR 400 compensation equivalent to GBP 356. Please allow some days for the payment to clear. Thank you in advance for your patience in this respect. We would be pleased if you would consider flying Austrian Airlines in the future and afford us the opportunity to regain your trust in our reliability.
Yours sincerely,
Friendly Chap
AUSTRIAN AIRLINES
Feedback Management
Headoffice Office Park 2,
P.O. Box 33,
A-1300 Vienna Airport,
Austria
Fax +43 (0)5 1766 51002
www.austrian.com/feedback
Sep 7, 2018, 3:54 pm
#12
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