I received this welcome no-quibble e-mail today, surprised I didn't have to fight! Still no response from my Air Moldova claim submitted the same day!

Dear Mr Richonlybyname,

Thank you for your online feedback dated 10 August 2018. We regret that you were affected by a flight delay on your journey from London to Vienna on 20 July 2018. Please accept our apologies for any inconvenience this had caused you. To demonstrate our commitment to customer service, we are pleased to provide EUR 400 compensation equivalent to GBP 356. Please allow some days for the payment to clear. Thank you in advance for your patience in this respect. We would be pleased if you would consider flying Austrian Airlines in the future and afford us the opportunity to regain your trust in our reliability.

Yours sincerely,

Friendly Chap

AUSTRIAN AIRLINES
Feedback Management
Headoffice Office Park 2,
P.O. Box 33,
A-1300 Vienna Airport,
Austria
Fax +43 (0)5 1766 51002
www.austrian.com/feedback