Eurowings 764 CGN-ZRH 5/20 cancelled
May 20, 2018, 12:02 am
#1
Original Poster
Join Date: Jul 2015
Location: YVR
Programs: UA Plat; Marriott Gold; SPG Gold; Hyatt Gold; Hertz Gold
Posts: 87
Eurowings 764 CGN-ZRH 5/20 cancelled
I am supposed to be on this flight, but am now standing at the ticketing desk waiting to them to figure out how to get me to YVR via YYZ.
Any my ideas why it cancelled? Any ideas how to get best response out of Eurowings?
Any my ideas why it cancelled? Any ideas how to get best response out of Eurowings?
May 20, 2018, 2:39 am
#3
Join Date: Mar 2009
Location: DCA
Programs: UA 1K; *G and *A Top 1000; HHonors Diamond; *$ Gold; Global Entry
Posts: 2,276
Why not file the claim directly with the airline? Why pay a middleman when one can simply email the airline directly?
May 20, 2018, 4:06 am
#5
Join Date: Mar 2016
Location: Cologne
Programs: FB Plat, IHG RA Spire, TK Elite+, HH Diamond, LH SEN, Marriott Titanium
Posts: 972
its endorsed by Money Saving Expert in the UK. Its free and gives structure. Ive made successful claims with TK, EW and FR with this, no problems at all.
May 20, 2018, 4:24 am
#6
Join Date: Mar 2008
Location: USA, France
Programs: LH HON*****, AF/KL Gold; HHilton Diamond; Marriott Gold; IHG Platinium; Avis PresClub
Posts: 942
Is the iternary on one ticket (CGN-ZRH-YYZ-YVR) or on separate ones. If on one ticket, the cancellation and delay to ZRH is not of importance, but the delay in YVR relative to the planned arrival time
May 20, 2018, 11:54 am
#8
Join Date: Feb 2006
Location: NUE,MUC,INN,FDH
Programs: QF LTG, LH LT-FTL (HON till 02/25), AB-G†
Posts: 2,078
Ew is hopeless, when it comes to IrOps.
I am just sitting in the AF Lounge in CDG, because EW decided to cancel my CDG-MUC flight. They automatically rebook to flights that may be OK. In my case not, since AF is the only late flight to MUC. The Hotline does nothing. When you send a Message throgh the website you get an Email stating it takes 4 weeks to answer, which is great help 7 days before departure.
If you hold a ticket that has been issued by an other airline, contact them. If you have a EW ticket try your luck at the airport. Otherwise book a new ticket and claim it back from EW. Be aware that EW only pays, when using a lawyer.
I am just sitting in the AF Lounge in CDG, because EW decided to cancel my CDG-MUC flight. They automatically rebook to flights that may be OK. In my case not, since AF is the only late flight to MUC. The Hotline does nothing. When you send a Message throgh the website you get an Email stating it takes 4 weeks to answer, which is great help 7 days before departure.
If you hold a ticket that has been issued by an other airline, contact them. If you have a EW ticket try your luck at the airport. Otherwise book a new ticket and claim it back from EW. Be aware that EW only pays, when using a lawyer.
May 21, 2018, 7:26 am
#9
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
May 24, 2018, 2:27 pm
#10
Original Poster
Join Date: Jul 2015
Location: YVR
Programs: UA Plat; Marriott Gold; SPG Gold; Hyatt Gold; Hertz Gold
Posts: 87
For those asking, all on one ticket, AC ticket stock, issued by a TA.
After EWs dawdling, and missing at least 3 routings that would get me to YYZ in time for a meeting and then continuing to YVR on my planned flight, and at least one option that would cause me to miss my YYZ meeting but get me to YVR less than 2 hrs late, I eventually got rebooked on the last EW flight to Munich that day, and direct to YVR on LH the next day. I arrived about 21 hrs late.
Ive submitted an EU 261 claim to EW. Lets see if they pay out.
May 24, 2018, 2:32 pm
#11
Original Poster
Join Date: Jul 2015
Location: YVR
Programs: UA Plat; Marriott Gold; SPG Gold; Hyatt Gold; Hertz Gold
Posts: 87
Yeah, they tried to put me on the CGN-FRA train. Too bad the train had IRROPs too, and wasnt running (or at least not during the 2 hrs they gave me to get to FRA before departure of an alternative flight).