nologic

This lounge manager wasn’t there when we were there… Honestly, it seem like there was no manager. I agree with you completely that this lounge is very poorly managed and staffed. Also, I echo the fact that the wait for the food is very long. There was a couple and I think they might have been traveling in business class, but they were in the first class lounge, so I suspect they were high elites, and they were very upset about the food delay in and complained openly and somewhat loudly.

As for the lack of the three premium wine and champagne options on your flight…well, you all know my frustration at even unearthing them as options, which took continued extensive probing to reveal, but where I was ultimately able to identify all three bottles … but the champagne was warm, which doesn’t seem like a supply issue, it seems like a management issue… So we didn’t have the champagne. In addition, the three options are not particularly premium for a first class lounge.

As for the food, I enjoyed the red pepper soup a lot, and I think the lamb chops were better than any entree available on the flight. But who wants to fill up when there is caviar to come… Although it’s only 1 ounce of Kaluga, I enjoy it and I buy it locally a fairly regular basis…100 grams or 3.5 ounces costs $89.

But this lounge is messed up when it comes to premium service and it will take a management change or multiple complaints to make a difference.

I do give kudos to one woman in charge of the boarding process of the lounge who did a truly extraordinary thing, albeit most people might think it’s a pretty normal thing.

Here’s the story… Remember the people that were complaining about the slow service… Well, when it came for pre-boarding, they and we got the short end of the stick… Why? Well, there was a handicap passenger in first class who was escorted down to the plane first. That’s great, he should have been. (Remember one of the good things about this lounge is that boarding is from the lounge directly to the jetway.) But what happened here is that by preboarding the handicap passenger, the boarding manager in the lounge sort of forgot the group of six of is in the first class lounge, or she started the pre boarding of the handicap too late, or she just didn’t coordinate and communicate with the other boarding people at the gate that they were six first class passengers upstairs, waiting for boarding. So, by the time we got to the jetway, it was backed up to the entry with business class and economy class passengers. Basically, she had mistimed everything.

Fortunately, the business class Senator complained loudly that we should not have to stand and wait for the whole jetway to board and I give credit to this woman, who got it and asserted her authority, and just told us to all follow in single file to the left and she exerted her authority to tell the other people to move to the right and she cleared a path for is. I don’t think this woman is a lounge in boy. I think she is part of the gate team.

Et voila, we were on the flight without further jetway delay, and drinking Alexandra Rose within minutes. So kudos to this woman for taking the initiative, even though she is probably responsible for the delayed boarding of the first class passengers, she made up for it.

oliver2002

Not to nitpick, but LH serves both Kaluga from China and Calvisius from Italy, both farmed.

https://www.flyertalk.com/forum/luft...al-spoons.html

worldclubber

Thanks for confirming my impression, which also means it was not just an off day when I was there.

The manager was rude and the server in the F section was friendly but beyond clueless. The LH BOS lounge is a bit of an embarrassment for LH and disappointment for me; the J section is always packed and the F section is just lacking service- and quality-wise. A real pity, as the lounge itself is very nice and I love Boston.

nologic

Add very slow/overwhelmed.

worldclubber

Yeah, enthusiastic would not really describe the service.

And there was a bit of a language barrier too, and I don't think it was me.

flyaxa

Anyone been through the F section recently? Heading out in a week and will report back.

worldclubber

If November is recently enough, you will see my report above

flyaxa

Haha, yes saw that. Just wondering if it has improved much in the past couple months.

worldclubber

BOS is one of my favorite cities, so please do report back after your visit.

sunrise

How is the Lufthansa lounge compared to other Star Alliance lounges in Boston Logan?
If flying TAP, can you get in the Lufthansa lounge with a Star Alliance Gold status?

joachimm

There's only Lufthansa in Terminal E and United in B. LH lounge is better for sure but not worth the walk if you are flying out of B IMO. It is a good 15-20 minutes from the United gates in B. United lounge is decent.

If you have 2+ hour layover in BOS and like walking it is worth the trip. Food is good and decent drinks selection, nice if somewhat minimalist atmosphere.

sunrise

Thanks. I will be going early just to sit in the lounge! Hence I can walk. But with a TAP ticket, will I be allowed in Lufthansa lounge ( Star Alliance Gold)?

worldclubber

Yes, it‘s *A, so you can use the LH lounge. It’s a nice lounge. However, can get pretty full ahead of LH and LX departures.

joachimm

Ahh if you are flying TAP, those gates are usually in the area at the end of E closer to C, or even deeper into C some times I think. So still a walk but much closer to the E lounge area than United gates. I would go early for the LH lounge access, it's a nice experience.

cfischer

Haven’t seen the beverage menu printed in a long time; wasn’t there last month