Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
May 10, 2013, 4:03 pm
#481
Join Date: Oct 2007
Posts: 2,069
Dear TRAVELSIG,
I think there has been a misunderstanding. As LufthansaFlyer already pointed out, a PA can assist in many ways. Personal assistants will accompany HON Circle Members through security checks, passport controls and customs to the baggage claim area. In case of any baggage issues, the personal assistant will look to see the issue resolved quickly at the Lost & Found. While in transfer HON Circle Members will be informed about connecting gates, lounges as well as further airport facilities.
Stefanie
I think there has been a misunderstanding. As LufthansaFlyer already pointed out, a PA can assist in many ways. Personal assistants will accompany HON Circle Members through security checks, passport controls and customs to the baggage claim area. In case of any baggage issues, the personal assistant will look to see the issue resolved quickly at the Lost & Found. While in transfer HON Circle Members will be informed about connecting gates, lounges as well as further airport facilities.
Stefanie
LufthansaFlyer referred to HKG , and if he enjoys walking with a PA and have them wait on other side of immigration , that's fine .
You are not correct in stating that they can assist / accompany HON 's . Since some time back 1 PA in HKG is assisting all F + any HON , complete waste of everybody's time ! The days of the Buggy is gone , a very disappointing change to the HON service . Actually I now fly CX or LX who gates close to immigration. Any input you can give to whoever is responsible for these changes would be much appreciated
May 11, 2013, 5:12 pm
#482
FlyerTalk Evangelist
Join Date: Feb 2002
Location: San Francisco/Tel Aviv/YYZ
Programs: CO 1K-MM
Posts: 10,762
Dear Lufthansa,
I was actually wondering if you were interested in possibly renewing your relationship with those of us traveling in 'premium classes' to or from TLV. LH's decision to replace nice widebody aircraft on TLV-FRA, has really left those of us who do not like sitting in Y seats (particularly the extremely uncomfortable NEK ones) for any material length of time, in a tough position.
LH's food, particularly ex-TLV, in F was extraordinary, as was the service. Now, LH is not really a decent option, 4 hours in Y (your euro-'biz' is Y), is not an acceptable option at 5:30A, nor coming off of a TATL inbound to TLV.
Any plans to reverse the move?
I was actually wondering if you were interested in possibly renewing your relationship with those of us traveling in 'premium classes' to or from TLV. LH's decision to replace nice widebody aircraft on TLV-FRA, has really left those of us who do not like sitting in Y seats (particularly the extremely uncomfortable NEK ones) for any material length of time, in a tough position.
LH's food, particularly ex-TLV, in F was extraordinary, as was the service. Now, LH is not really a decent option, 4 hours in Y (your euro-'biz' is Y), is not an acceptable option at 5:30A, nor coming off of a TATL inbound to TLV.
Any plans to reverse the move?
May 13, 2013, 6:19 am
#483
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,263
Stefanie
LufthansaFlyer referred to HKG , and if he enjoys walking with a PA and have them wait on other side of immigration , that's fine .
You are not correct in stating that they can assist / accompany HON 's . Since some time back 1 PA in HKG is assisting all F + any HON , complete waste of everybody's time ! The days of the Buggy is gone , a very disappointing change to the HON service . Actually I now fly CX or LX who gates close to immigration. Any input you can give to whoever is responsible for these changes would be much appreciated
LufthansaFlyer referred to HKG , and if he enjoys walking with a PA and have them wait on other side of immigration , that's fine .
You are not correct in stating that they can assist / accompany HON 's . Since some time back 1 PA in HKG is assisting all F + any HON , complete waste of everybody's time ! The days of the Buggy is gone , a very disappointing change to the HON service . Actually I now fly CX or LX who gates close to immigration. Any input you can give to whoever is responsible for these changes would be much appreciated
your feedback is very much appriciated and we will gladly forward this as an input to our colleagues.
Fatime
May 13, 2013, 6:19 am
#484
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,263
Dear Lufthansa,
I was actually wondering if you were interested in possibly renewing your relationship with those of us traveling in 'premium classes' to or from TLV. LH's decision to replace nice widebody aircraft on TLV-FRA, has really left those of us who do not like sitting in Y seats (particularly the extremely uncomfortable NEK ones) for any material length of time, in a tough position.
LH's food, particularly ex-TLV, in F was extraordinary, as was the service. Now, LH is not really a decent option, 4 hours in Y (your euro-'biz' is Y), is not an acceptable option at 5:30A, nor coming off of a TATL inbound to TLV.
Any plans to reverse the move?
I was actually wondering if you were interested in possibly renewing your relationship with those of us traveling in 'premium classes' to or from TLV. LH's decision to replace nice widebody aircraft on TLV-FRA, has really left those of us who do not like sitting in Y seats (particularly the extremely uncomfortable NEK ones) for any material length of time, in a tough position.
LH's food, particularly ex-TLV, in F was extraordinary, as was the service. Now, LH is not really a decent option, 4 hours in Y (your euro-'biz' is Y), is not an acceptable option at 5:30A, nor coming off of a TATL inbound to TLV.
Any plans to reverse the move?
for the moment there are no plans in reversing this move, but you never know.
However, I will forward your feedback regarding this issue to our colleagues.
Fatime
May 20, 2013, 1:41 pm
#485
Join Date: Jun 2007
Programs: SQ AA TK
Posts: 1,438
Dear Lufthansa,
Would like to express my disappointment with your check-in agent serving the First Class Desk in JFK. Was redirected to the Economy class desk before I could say anything more than "I'm going to XXX" even though I was travelling in First. No apologies offered other than the excuse "A lot of economy class passengers try to check in here".
Definitely spoilt the whole experience. The purser, catering, crew, lounge, seat was excellent though.
Bags were delayed by a day also, so if you could point me in the right direction to at least claim some allowance for some necessities in that 24hours it would be nice.
Cheers
Would like to express my disappointment with your check-in agent serving the First Class Desk in JFK. Was redirected to the Economy class desk before I could say anything more than "I'm going to XXX" even though I was travelling in First. No apologies offered other than the excuse "A lot of economy class passengers try to check in here".
Definitely spoilt the whole experience. The purser, catering, crew, lounge, seat was excellent though.
Bags were delayed by a day also, so if you could point me in the right direction to at least claim some allowance for some necessities in that 24hours it would be nice.
Cheers
May 21, 2013, 3:53 am
#486
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,263
Dear Lufthansa,
Would like to express my disappointment with your check-in agent serving the First Class Desk in JFK. Was redirected to the Economy class desk before I could say anything more than "I'm going to XXX" even though I was travelling in First. No apologies offered other than the excuse "A lot of economy class passengers try to check in here".
Definitely spoilt the whole experience. The purser, catering, crew, lounge, seat was excellent though.
Bags were delayed by a day also, so if you could point me in the right direction to at least claim some allowance for some necessities in that 24hours it would be nice.
Cheers
Would like to express my disappointment with your check-in agent serving the First Class Desk in JFK. Was redirected to the Economy class desk before I could say anything more than "I'm going to XXX" even though I was travelling in First. No apologies offered other than the excuse "A lot of economy class passengers try to check in here".
Definitely spoilt the whole experience. The purser, catering, crew, lounge, seat was excellent though.
Bags were delayed by a day also, so if you could point me in the right direction to at least claim some allowance for some necessities in that 24hours it would be nice.
Cheers
Dear dfs24,
I am very sorry to hear that. May I kindly ask you to send me your flight number and date of travel via dm? I will then forward your feedback to our colleagues at JFK airport.
Please contact my colleagues from Customer Relations regarding the delayed arrival of your bags via http://f.lh.com/9Hnk.
Stefanie
May 23, 2013, 9:56 pm
#487
Join Date: Oct 2006
Posts: 1,830
Just FYI, the case number with the Canadian Transportation Agency is xx-xxxxx
(info provided via PM)
May 24, 2013, 5:29 am
#488
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,263
Dear forum members,
since the current state of the business class upgrade is being discussed intensively on FT we know that the topic is of particular interest to you. That’s why we now gladly provide you with the latest news:
So far, the new B747 / 8 and three A330s have been equipped with the new Business Class. Next month Lufthansa will proceed with the retro-fitting. The first A330 is already in HAM for the “facelift” and will start operating in early June from MUC. In summer, the first A346 is to follow, in autumn the first A343 and at the same time the first A380 will be retro-fitted. In summer 2014, the conversion will be continued with B744. If everything goes as planned 12 aircraft will be converted by the end of 2013. All 79 aircraft should be ready by mid 2015.
Best regards, your Lufthansa-Flyertalk-Team
since the current state of the business class upgrade is being discussed intensively on FT we know that the topic is of particular interest to you. That’s why we now gladly provide you with the latest news:
So far, the new B747 / 8 and three A330s have been equipped with the new Business Class. Next month Lufthansa will proceed with the retro-fitting. The first A330 is already in HAM for the “facelift” and will start operating in early June from MUC. In summer, the first A346 is to follow, in autumn the first A343 and at the same time the first A380 will be retro-fitted. In summer 2014, the conversion will be continued with B744. If everything goes as planned 12 aircraft will be converted by the end of 2013. All 79 aircraft should be ready by mid 2015.
Best regards, your Lufthansa-Flyertalk-Team
Jun 7, 2013, 11:33 am
#489
Join Date: Dec 2011
Location: Travelling EMEA
Programs: LH SEN*2
Posts: 798
Dearest lurkers,
as it appears, there are currently interline agreements between various *A being cut.
As you all are hub and spoke operators and rely to a not insignificant part on good paying business travelers, I really can't follow your apparent decision to cut into interline options.
For me, until today, I have accepted these high fares as being the price tag for flexibility and efficiency.
I have accepted and understood most of your improvements as I believe they are necessary to maintain the product and service you offer, I have not resorted to the kinds of complaints often echoed out there.
But cutting into interline options beyond code share agreements and causing me to waste additional travel hours, additional accommodations, additional time spend on reservations due to the reduced options, is going to push it for me over a border which I can't bear and will result ultimately in me flying less (as the time spend on certain business duties will become unacceptable) or switching more over to non *A to widen options.
Given those circumstances, I would like to kindly ask you and your *A colleagues, to give the topic Interline Agreements/Options the utmost scrutiny!
This is for me a make or break question as it comes to me focusing my travel on *A or not.
Sincerely yours,
Bernie 2012
as it appears, there are currently interline agreements between various *A being cut.
As you all are hub and spoke operators and rely to a not insignificant part on good paying business travelers, I really can't follow your apparent decision to cut into interline options.
For me, until today, I have accepted these high fares as being the price tag for flexibility and efficiency.
I have accepted and understood most of your improvements as I believe they are necessary to maintain the product and service you offer, I have not resorted to the kinds of complaints often echoed out there.
But cutting into interline options beyond code share agreements and causing me to waste additional travel hours, additional accommodations, additional time spend on reservations due to the reduced options, is going to push it for me over a border which I can't bear and will result ultimately in me flying less (as the time spend on certain business duties will become unacceptable) or switching more over to non *A to widen options.
Given those circumstances, I would like to kindly ask you and your *A colleagues, to give the topic Interline Agreements/Options the utmost scrutiny!
This is for me a make or break question as it comes to me focusing my travel on *A or not.
Sincerely yours,
Bernie 2012
Jun 10, 2013, 4:44 am
#490
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,263
Dearest lurkers,
as it appears, there are currently interline agreements between various *A being cut.
As you all are hub and spoke operators and rely to a not insignificant part on good paying business travelers, I really can't follow your apparent decision to cut into interline options.
For me, until today, I have accepted these high fares as being the price tag for flexibility and efficiency.
I have accepted and understood most of your improvements as I believe they are necessary to maintain the product and service you offer, I have not resorted to the kinds of complaints often echoed out there.
But cutting into interline options beyond code share agreements and causing me to waste additional travel hours, additional accommodations, additional time spend on reservations due to the reduced options, is going to push it for me over a border which I can't bear and will result ultimately in me flying less (as the time spend on certain business duties will become unacceptable) or switching more over to non *A to widen options.
Given those circumstances, I would like to kindly ask you and your *A colleagues, to give the topic Interline Agreements/Options the utmost scrutiny!
This is for me a make or break question as it comes to me focusing my travel on *A or not.
Sincerely yours,
Bernie 2012
as it appears, there are currently interline agreements between various *A being cut.
As you all are hub and spoke operators and rely to a not insignificant part on good paying business travelers, I really can't follow your apparent decision to cut into interline options.
For me, until today, I have accepted these high fares as being the price tag for flexibility and efficiency.
I have accepted and understood most of your improvements as I believe they are necessary to maintain the product and service you offer, I have not resorted to the kinds of complaints often echoed out there.
But cutting into interline options beyond code share agreements and causing me to waste additional travel hours, additional accommodations, additional time spend on reservations due to the reduced options, is going to push it for me over a border which I can't bear and will result ultimately in me flying less (as the time spend on certain business duties will become unacceptable) or switching more over to non *A to widen options.
Given those circumstances, I would like to kindly ask you and your *A colleagues, to give the topic Interline Agreements/Options the utmost scrutiny!
This is for me a make or break question as it comes to me focusing my travel on *A or not.
Sincerely yours,
Bernie 2012
thank you for your input which I will gladly forward it as feedback to my colleagues.
Best, Maria
Jun 14, 2013, 2:54 am
#492
Join Date: Nov 2004
Posts: 1,919
Dear Lufthansa
Why do you think that when I book my flights 9 months prior to departure AND choose my seat that I like finding us split up all over the aircraft when OLCI starts?
It really chips me off because my mom is a very nervous flyer and I have had my statisical crash so I am very particular about the seats I chose!!!I have had the dubious pleasure of having had to use those exiits in my life so I am very particular about how far away I am from them. I do not have to sit in the exit row but I like being in the close proximity so I book early so that I have the choice. Don't tell me about it not being garanteed. I took the trouble of booking AND paying so far in advance and I not on the cheapest rate either. Even my parents who have to same name and were seated next to each other now are not only several rows apart but also on different sides of the aircraft.
To crown it I reseated everyone in seats less than desireable to me (remember I am particular about how far away I am from exists) only to find the by the time I entered all the passport details (AGAIN -already did that this week) my dads seat had been changed once more.
Why do you think that when I book my flights 9 months prior to departure AND choose my seat that I like finding us split up all over the aircraft when OLCI starts?
It really chips me off because my mom is a very nervous flyer and I have had my statisical crash so I am very particular about the seats I chose!!!I have had the dubious pleasure of having had to use those exiits in my life so I am very particular about how far away I am from them. I do not have to sit in the exit row but I like being in the close proximity so I book early so that I have the choice. Don't tell me about it not being garanteed. I took the trouble of booking AND paying so far in advance and I not on the cheapest rate either. Even my parents who have to same name and were seated next to each other now are not only several rows apart but also on different sides of the aircraft.
To crown it I reseated everyone in seats less than desireable to me (remember I am particular about how far away I am from exists) only to find the by the time I entered all the passport details (AGAIN -already did that this week) my dads seat had been changed once more.
Jun 14, 2013, 6:32 am
#493
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,263
Dear Lufthansa
Why do you think that when I book my flights 9 months prior to departure AND choose my seat that I like finding us split up all over the aircraft when OLCI starts?
It really chips me off because my mom is a very nervous flyer and I have had my statisical crash so I am very particular about the seats I chose!!!I have had the dubious pleasure of having had to use those exiits in my life so I am very particular about how far away I am from them. I do not have to sit in the exit row but I like being in the close proximity so I book early so that I have the choice. Don't tell me about it not being garanteed. I took the trouble of booking AND paying so far in advance and I not on the cheapest rate either. Even my parents who have to same name and were seated next to each other now are not only several rows apart but also on different sides of the aircraft.
To crown it I reseated everyone in seats less than desireable to me (remember I am particular about how far away I am from exists) only to find the by the time I entered all the passport details (AGAIN -already did that this week) my dads seat had been changed once more.
Why do you think that when I book my flights 9 months prior to departure AND choose my seat that I like finding us split up all over the aircraft when OLCI starts?
It really chips me off because my mom is a very nervous flyer and I have had my statisical crash so I am very particular about the seats I chose!!!I have had the dubious pleasure of having had to use those exiits in my life so I am very particular about how far away I am from them. I do not have to sit in the exit row but I like being in the close proximity so I book early so that I have the choice. Don't tell me about it not being garanteed. I took the trouble of booking AND paying so far in advance and I not on the cheapest rate either. Even my parents who have to same name and were seated next to each other now are not only several rows apart but also on different sides of the aircraft.
To crown it I reseated everyone in seats less than desireable to me (remember I am particular about how far away I am from exists) only to find the by the time I entered all the passport details (AGAIN -already did that this week) my dads seat had been changed once more.
I'm sorry to hear your seats have been changed on short notice. Unfortunately, even if you don't want us to refer to this, the terms and conditions state that a certain seat can't be guaranteed.
Of course I do understand you being upset, but can only offer to have a look at your booking and contact the airport to see if there's anything that can be done to help. Would you please send me all relevant booking codes via DM?
Vanessa
Jun 14, 2013, 11:42 am
#494
Join Date: Nov 2004
Posts: 1,919
Hallo Vanessa
Since the flight is tomorrow morning will deal with it at the airport if need be.I re checked the flight all day until a row of three together came up briefly however there is no garantee it will still be so when I get there in the morning. I don't know if it is just me but we have encountered this seat swap on just about every flight the last 3 years - iguess thats why this chips me off so much nowdays sicne the LH computer seems to have us on his seat bump list.
Maybe this is something LH could help with. One can already mention ones preferance in the M&M account. be it windo / aisle etc. It might be a good thing to be able to advance such a listing to link bookings and reasons why such seating requests exist. Making the computer aware of seats that may not be a good idea to change.
Since the flight is tomorrow morning will deal with it at the airport if need be.I re checked the flight all day until a row of three together came up briefly however there is no garantee it will still be so when I get there in the morning. I don't know if it is just me but we have encountered this seat swap on just about every flight the last 3 years - iguess thats why this chips me off so much nowdays sicne the LH computer seems to have us on his seat bump list.
Maybe this is something LH could help with. One can already mention ones preferance in the M&M account. be it windo / aisle etc. It might be a good thing to be able to advance such a listing to link bookings and reasons why such seating requests exist. Making the computer aware of seats that may not be a good idea to change.
Jun 23, 2013, 8:38 pm
#495
Join Date: Mar 2006
Location: New York,NY USA
Programs: M&M Senator, Delta Silver, United Silver, Hilton Gold, Starwood Gold
Posts: 22
Fuel Surcharges for Reward Booking
but Lufthansa tried to impose 1100 Euros. I will change to United next year, its clearly a better program for those of us who fliyTATL frequently in Biz class