Originally Posted by
LufthansaGermanAirlines
Dear TRAVELSIG,
I think there has been a misunderstanding. As LufthansaFlyer already pointed out, a PA can assist in many ways. Personal assistants will accompany HON Circle Members through security checks, passport controls and customs to the baggage claim area. In case of any baggage issues, the personal assistant will look to see the issue resolved quickly at the Lost & Found. While in transfer HON Circle Members will be informed about connecting gates, lounges as well as further airport facilities.
Stefanie
Stefanie
LufthansaFlyer referred to HKG , and if he enjoys walking with a PA and have them wait on other side of immigration , that's fine .
You are not correct in stating that they can assist / accompany HON 's . Since some time back 1 PA in HKG is assisting all F + any HON , complete waste of everybody's time ! The days of the Buggy is gone , a very disappointing change to the HON service . Actually I now fly CX or LX who gates close to immigration. Any input you can give to whoever is responsible for these changes would be much appreciated