Enhancement: No more op-ups from cheaper fare buckets

Old Jun 5, 11, 1:49 am
  #46  
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Originally Posted by econprof View Post
Originally Posted by oliver2002 View Post
Be that as it may be, in oversold situations FMs are supposed to take the list as a guideline. How the list is used differs on the situation. In our Q&A session with the FM in MUC last summer she gave us some insight which matched some observations we had made.
Which were?
http://www.flyertalk.com/forum/miles...l#post14473646
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Old Jun 5, 11, 2:37 am
  #47  
 
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Originally Posted by oliver2002 View Post
This thread is amusing... everyone normally keeps repeating that they are SEN for x years and never got an op up / seat blocking etc. Now that a non documented benefit seemingly goes away there is an outcry.
^

The point is that life is made out of expectancies. We keep flying LH for convenience but also hoping to be op-uped.
Also even if our last free upgrade was 2 or 3 years ago, we still remember it with pleasure, and we do not take in consideration that in the last 40/50 segments we flew in the COS we had booked.
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Old Jun 5, 11, 5:33 am
  #48  
 
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Originally Posted by NewbieRunner View Post
I missed that post. ^ Very informative Oliver.
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Old Jun 5, 11, 5:37 am
  #49  
 
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Originally Posted by econprof View Post
I realize I'm in a small minority of people who will be strongly affected by this change, and that LH doesn't give a s**t.
LH doesn't give a s**t about something you didn't pay for, never promised you, and has no obligation to provide to you? Is that what you mean?

I think you are right.
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Old Jun 5, 11, 6:10 am
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Originally Posted by duncfly View Post
LH doesn't give a s**t about something you didn't pay for, never promised you, and has no obligation to provide to you? Is that what you mean?
But they do care about my loyalty. And changing the implicit terms of that loyal is something to take note of. Why else does everyone get jazzed about the number of new SENs that might be clogging up the lounge? It's their lounge... they have no obligation to provide it. I don't see how this is any different... it just doesn't happen to be one of the implicit terms of customer loyalty that you care about.

No one is saying they have an obligation. And if they have have to do op-ups, it's their business how they allocate them. Just like it's my EUR 20K per year spent on crossing the Atlantic on one of the most competitive routes in the world...and I can allocate it like I want...

Odd that you should get so defensive about LH.
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Old Jun 5, 11, 7:13 am
  #51  
 
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Originally Posted by econprof View Post
Actually, I'd be surprised if they think many people are going to substitute from V to Q to have a chance at op-ups.
Completely agree. Most of us still fly because they need to, and paid by the company. I've mostly been able to convince them to buy V class tickets, given the increased flexibility over the cheap classes. But I hardly expect to convince them to spend 80 or so more (plus 25 extra because you have to call to book Q compared to V) to be in Q.

But then, since op-ups started decreasing last year, I've been UAing anyway and use SWUs from V. So once I'm out of vouchers, I guess now I might sometimes be the *G Q who 'bumps' a HON L from his/her op-up
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Old Jun 5, 11, 8:07 am
  #52  
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I wouldn't count on too many HONs on longhaul L tickets !
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Old Jun 5, 11, 8:19 am
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Originally Posted by econprof View Post
But they do care about my loyalty.
Where did you got that idea? To LH right now you're just the fare you paid.
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Old Jun 5, 11, 8:23 am
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Originally Posted by Lack View Post
Where did you got that idea? To LH right now you're just the fare you paid.
Absolutely, from LHs viewpoint the purpose of its loyalty scheme is not about 'rewarding' past behavior its about influencing future behavior
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Old Jun 5, 11, 8:45 am
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Originally Posted by Circumknowitall View Post
Absolutely, from LHs viewpoint the purpose of its loyalty scheme is not about 'rewarding' past behavior its about influencing future behavior
Of course. They want me to fly on their planes. Repeatedly. Otherwise, what's the point of a FFP? I could take a variety different airlines between FRA/DUS/CGN and NYC. Since I became SEN 4 years ago, I've flown exactly two flights out of more than 100 between those pairs on an airline other than LH, even when LH is not always the cheapest choice. Why?

a) I had a good chance of being upgraded (even on S, W, and L fares)
b) the SEN lounge at JFK and, since it opened, the Welcome Lounge at FRA
c) I can reliably get an exit row seat.

I rarely book a flight (only out of necessity) in a class higher than V. So now it sounds like one of my three primary reasons for staying with LH will no longer be there.

Like I said above, I'm probably in a small minority of people who is adversely affected by this change in any significant way. But it is a *significant* change in the incentives for me to fly LH.
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Old Jun 5, 11, 9:19 am
  #56  
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Originally Posted by Rambuster View Post
I wouldn't count on too many HONs on longhaul L tickets !
Thanks that made me laugh
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Old Jun 5, 11, 12:06 pm
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I'm really disappointed and shocked! Maybe I don't know LH well enough (SEN for 2 years) but this seems crazy! My company's policy is to book the cheapest eco ticket available (through internet or travel agent, doesn't matter... Whatever is cheaper). They look up the flights themselves (I just tell them when and where I need to be) so there's no possibility for me to book a more expensive class in eco...
Even with those cheap tickets, I'm upgraded quiet often (just today from PRG to FRA on an E ticket or last week from BEG to FRA also on E). I'm moving to Dubai as expat in Jan 2012 so I won't make it to SEN anymore next year. Now I suddenly don't feel that sad about this anymore! Emirates Gold... I'm on my way.
This is really disappointing...

PS. Any idea if SN, OS, LX will follow this stupid 'enhancement' soon?
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Old Jun 5, 11, 12:28 pm
  #58  
 
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Originally Posted by SMK77 View Post
One has to keep in mind that most people will still buy V fares as they give 100% miles and they can use upgrade instruments. There will be no official information though that V is no longer on the grading list - meaning that a lot of people will hope for the best when they go to the airport but will still be disappointed...
Why disappointed? Is there anyone outside of maybe some glorious 7 of the inner FT (HON) Circle who can - reasonably - count on an op-up? I have never ever received a Y->C op-up, so I would also never notice a rule change of such a nature.
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Old Jun 5, 11, 12:34 pm
  #59  
 
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Originally Posted by econprof View Post
Like I said above, I'm probably in a small minority of people who is adversely affected by this change in any significant way. But it is a *significant* change in the incentives for me to fly LH.
Add me to that putatively small minority. As I mentioned somewhere else, 50% of my most recent opups came on a (TATL) V fare. Also, my experience certainly does not confirm a reduced OpUp chance, neither after I became SEN nor after the peak of the economic downturn.
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Old Jun 5, 11, 3:18 pm
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Originally Posted by weero View Post
Is there anyone outside of maybe some glorious 7 of the inner FT (HON) Circle who can - reasonably - count on an op-up?
Whilst I cant depend on an Op-Up I have received a significant number, perhaps 25% of my Long Haul flights have been op-up Y to C.

This enhancement is disapointing for me
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