Originally Posted by
duncfly
LH doesn't give a s**t about something you didn't pay for, never promised you, and has no obligation to provide to you? Is that what you mean?
But they do care about my loyalty. And changing the implicit terms of that loyal is something to take note of. Why else does everyone get jazzed about the number of new SENs that might be clogging up the lounge? It's their lounge... they have no obligation to provide it. I don't see how this is any different... it just doesn't happen to be one of the implicit terms of customer loyalty that you care about.
No one is saying they have an obligation. And if they have have to do op-ups, it's their business how they allocate them. Just like it's my EUR 20K per year spent on crossing the Atlantic on one of the most competitive routes in the world...and I can allocate it like I want...
Odd that you should get so defensive about LH.