M&M Flight Award Booking - FAQ and Help Thread
Oct 7, 2017, 12:55 am
#616
Join Date: Sep 2017
Location: ARN
Programs: SAS Eurobonus, Miles and More
Posts: 9
Book first award without status
Is it true that you don't need any higher status in the M&M program to be able to book a first class award ticket with Lufthansa? From what I've read you needed that a few years ago but now any M&M member can book a first award ticket?
Oct 7, 2017, 1:40 am
#617
Join Date: Jul 2013
Location: AMS/RTM
Posts: 2,827
Yes, to book F on LH you don't need status. You need to be SEN/HON to book F on LX (apart from when they make mistakes and release availability to the general public).
Oct 7, 2017, 2:25 am
#618
Join Date: Sep 2017
Location: ARN
Programs: SAS Eurobonus, Miles and More
Posts: 9
Oct 7, 2017, 3:42 am
#619
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,624
Do they make mistakes and sometimes offer seats to non status pax? Most interesting, I did not know that. Presumably only on the M&M site.
Oct 7, 2017, 5:03 am
#620
Join Date: Sep 2006
Location: ZRH
Programs: M&M SEN (*G), HH Diamond
Posts: 2,418
Oct 7, 2017, 6:56 am
#621
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,624
I just don't see the point of excluding all 1st redemptions to normal members. It's not as if there's millions of people trying to book LX 1st class tickets with miles. I just hope Lufty doesn't extend the ban to their flights.
Oct 7, 2017, 2:39 pm
#622
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,517
Terms & Conditions - Miles & More flight awards
2.2 Advance booking period and ticket validity
Your flight award can be booked up to 361 days before the departure date required. Flight awards are valid for up to twelve months from the date of issue.
Your flight award can be booked and issued up to two hours before departure (Exception: with Eurowings up to two days before departure).
2.2 Advance booking period and ticket validity
Your flight award can be booked up to 361 days before the departure date required. Flight awards are valid for up to twelve months from the date of issue.
Your flight award can be booked and issued up to two hours before departure (Exception: with Eurowings up to two days before departure).
Oct 7, 2017, 9:35 pm
#623
Join Date: Jan 2013
Programs: Hyatt Glb, MR Plat
Posts: 2,577
This rule no longer exists except for awards on Eurowings.
When you search for an award for today, for example, the award availability display defaults to 2/3 days out with the error message "The Calendar dates had to be shifted so that each day stays within the site travel limits. (7127 - 10031)" but if you click the left arrow next to the earliest date you can actually see awards for today.
When you search for an award for today, for example, the award availability display defaults to 2/3 days out with the error message "The Calendar dates had to be shifted so that each day stays within the site travel limits. (7127 - 10031)" but if you click the left arrow next to the earliest date you can actually see awards for today.
Oct 11, 2017, 12:55 am
#624
Join Date: Jul 2013
Location: AMS/RTM
Posts: 2,827
Not really about booking as much as canceling. Pardon the rant.
Why o why do we need to call to cancel an award? Even TK manages to do it online, and just like LH, TK collects a separate cancellation fee and refunds all the taxes. It took me 2 minutes on TK, while I had to spend 10 minutes on the phone with LH.
Rant over.
Why o why do we need to call to cancel an award? Even TK manages to do it online, and just like LH, TK collects a separate cancellation fee and refunds all the taxes. It took me 2 minutes on TK, while I had to spend 10 minutes on the phone with LH.
Rant over.
Oct 11, 2017, 1:28 am
#625
Join Date: Sep 2006
Location: ZRH
Programs: M&M SEN (*G), HH Diamond
Posts: 2,418
Did you have to wait on hold? Usually, my conversations go like this:
"Hello, I would like to cancel my award booking with confirmation number ABC123"
"I have found the reservation. The cancellation fee will be EUR xx. Can I have you credit card details, please?"
"Card no. / expiration date / security code"
"Thank you, your miles will be credited back to your account and all taxes & fees will be credited back to the card you initially used for this booking within x days. Is there anything I can help you with today?"
"That was it, thank you. Have a nice day."
"Thank you, you too. Goodbye".
2...3 mins.
I'd rather see the option to book all *A awards online before they implement online cancellations.
Speaking of which - this was apparently announced today. ^ I just don't see it working yet.
Edited to add:
Quote from VFT:
(I haven't found the news online myself)
"Hello, I would like to cancel my award booking with confirmation number ABC123"
"I have found the reservation. The cancellation fee will be EUR xx. Can I have you credit card details, please?"
"Card no. / expiration date / security code"
"Thank you, your miles will be credited back to your account and all taxes & fees will be credited back to the card you initially used for this booking within x days. Is there anything I can help you with today?"
"That was it, thank you. Have a nice day."
"Thank you, you too. Goodbye".
2...3 mins.
I'd rather see the option to book all *A awards online before they implement online cancellations.
Speaking of which - this was apparently announced today. ^ I just don't see it working yet.
Edited to add:
Quote from VFT:
Flight awards for additional airlines are now bookable online via the Miles & More website
Previously, booking flight awards for many airlines was only possible via the local Miles & More Team. To make flight award bookings simpler, the offer of flight awards available online is being gradually expanded to include additional airlines. As of now, you can also book flight awards directly via the local Miles & More website for the following airlines:
United Airlines, All Nippon Airways, Air China, Air Canada, Shenzen Airlines, Aegean Airlines, EVA Air, Asiana Airlines
By the end of 2017, flight awards for all Star Alliance partner airlines will be bookable online.
Previously, booking flight awards for many airlines was only possible via the local Miles & More Team. To make flight award bookings simpler, the offer of flight awards available online is being gradually expanded to include additional airlines. As of now, you can also book flight awards directly via the local Miles & More website for the following airlines:
United Airlines, All Nippon Airways, Air China, Air Canada, Shenzen Airlines, Aegean Airlines, EVA Air, Asiana Airlines
By the end of 2017, flight awards for all Star Alliance partner airlines will be bookable online.
Last edited by goliath; Oct 11, 2017 at 1:44 am
Oct 11, 2017, 12:58 pm
#626
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,624
That is seriously good news if that is the case, because it's going to save a load of time fiddling around with the ANA tool and calling up. Incidentally, I haven't used the ANA tool for a while, at least a year now.
Oct 11, 2017, 11:01 pm
#628
Join Date: Jul 2013
Location: AMS/RTM
Posts: 2,827
Same for me. In fact the whole M&M website seems to be down. Maybe they're doing maintenance.
Oct 19, 2017, 12:07 pm
#630
Join Date: Sep 2006
Location: ZRH
Programs: M&M SEN (*G), HH Diamond
Posts: 2,418
Today's update on the M&M website regarding *A partner bookings online:
And this time it actually works - here's an example of an AC flight:
19/10/2017
Flight awards for additional airlines are now bookable online via the Miles & More website
Previously, booking flight awards for many airlines was only possible via the local Miles & More Team. To make flight award bookings simpler, the offer of flight awards available online is being gradually expanded to include additional airlines. As of now, you can also book flight awards directly via the Miles & More website for the following airlines:
Aegean Airlines, Air Canada, Air China, All Nippon Airways, EVA Air
Further flight awards for Star Alliance partners will be bookable online by the end of 2017.
Flight awards for additional airlines are now bookable online via the Miles & More website
Previously, booking flight awards for many airlines was only possible via the local Miles & More Team. To make flight award bookings simpler, the offer of flight awards available online is being gradually expanded to include additional airlines. As of now, you can also book flight awards directly via the Miles & More website for the following airlines:
Aegean Airlines, Air Canada, Air China, All Nippon Airways, EVA Air
Further flight awards for Star Alliance partners will be bookable online by the end of 2017.