Originally Posted by
malmostoso
I had to spend 10 minutes on the phone with LH.
Did you have to wait on hold? Usually, my conversations go like this:
"Hello, I would like to cancel my award booking with confirmation number ABC123"
"I have found the reservation. The cancellation fee will be EUR xx. Can I have you credit card details, please?"
"Card no. / expiration date / security code"
"Thank you, your miles will be credited back to your account and all taxes & fees will be credited back to the card you initially used for this booking within x days. Is there anything I can help you with today?"
"That was it, thank you. Have a nice day."
"Thank you, you too. Goodbye".
2...3 mins.
I'd rather see
the option to book all *A awards online before they implement online cancellations.
Speaking of which - this was apparently announced today. ^ I just don't see it working yet.
Edited to add:
Quote
from VFT:
Flight awards for additional airlines are now bookable online via the Miles & More website
Previously, booking flight awards for many airlines was only possible via the local Miles & More Team. To make flight award bookings simpler, the offer of flight awards available online is being gradually expanded to include additional airlines. As of now, you can also book flight awards directly via the local Miles & More website for the following airlines:
United Airlines, All Nippon Airways, Air China, Air Canada, Shenzen Airlines, Aegean Airlines, EVA Air, Asiana Airlines
By the end of 2017, flight awards for all Star Alliance partner airlines will be bookable online.
(I haven't found the news online myself)