Anyone has any experience getting a refund or rather trying to get a refund with LATAM?

I had a flight booked in J, top fare. Asked for a refund on Dec 2nd, 2021 over the phone (wasn't able to do it online). Was told it would be about two weeks. Called mid-january for an update, Was told a week. Obviously still nothing.

Anyone can DM a direct email or phone number to anyone that could help?

Thanks

Maybe just as a point of reference: I cancelled a top fare online on the 1st of March 2022. Just received the refund directly on my credit card. 15 days later. This was a fare from Latam Colombia.

For a canceled trip to IPC (top J fare too) I am waiting for 6 month now to be refunded getting regularly error messages that my IBAN is not valid (which is wrong). They are unable to refund on the credit card used . No way to get the travel vouchers reactivated either .

It is for a LATAM Chile ticket bought on their website issued by LATAM in Frankfurt. Incredible .

I may hand the whole matter to one of those companies taking 30 % of money receivded from airlines.

What a disgrace of an airline. On a recent flight GRU to SCL, totally worn out 787 and lousy service in C and domestic flights to PMC on first generation A320. At least operations look pretty safe.

Can not wait LH group is returning to Chile. Good old Swissair times.