Anyone has any experience getting a refund or rather trying to get a refund with LATAM?

I had a flight booked in J, top fare. Asked for a refund on Dec 2nd, 2021 over the phone (wasn't able to do it online). Was told it would be about two weeks. Called mid-january for an update, Was told a week. Obviously still nothing.

Anyone can DM a direct email or phone number to anyone that could help?

Thanks