What's happening with LAN ?
Jun 1, 2010, 4:14 am
#16
Join Date: Oct 2004
Location: AMS>GRU/GIG
Programs: KL/AF Platinum
Posts: 1,417
The other problem with LAN is the deteriorating quality of domestic/regional flight. All my recent intra-Chile LAN flights including one to Bolivia (LPB) had very, very poor onboard service. I was amazed that a flight SCL-IQQ-LPB the only service was a cereal bar and 1 glass of soft drink. I could easily compare LAN domestic service with airlines such as GOL, which is more like LCC. And GOL service is still superior...
Rgs,
Rgs,
Jun 1, 2010, 5:53 am
#17
Join Date: Oct 2001
Location: Belo Horizonte, MG (CNF)
Programs: CM Presidential, Bonvoy Lifetime Titanium Elite
Posts: 1,113
Jun 1, 2010, 2:33 pm
#19
Join Date: Aug 2005
Posts: 92
Jun 4, 2010, 12:26 am
#20
Join Date: Dec 2004
Location: London, UK
Programs: BA Gold / O6 Diamond
Posts: 149
I would still prefer dedicated agents and a special phone number as most airlines provide for their top clients. I really don't know why that's so hard to figure out for LAN. I guess their executives never have to book their own travel or they would know.
PS: what is ISM?
PS: what is ISM?
It would definitely be convenient to have a dedicated agent - CX has a 24-hour dedicated phone line, normally answered within 3-4 rings, for the top-tiered members. Although do try to ring Santiago direct through to LAN...I find that they tend to answer their calls quite quickly.