What's happening with LAN ?
I have been flying LAN for years all over LatAm (being based in Miami) and have been very happy with their service, seats on the planes, punctuality, etc.
My happiness with them resulted in a 'comodoro' status and more then 1/2 million miles (sorry: kilometers) to spend. I never had any reason or opportunity to spent these rewards until a couple of days ago when i wanted to use them to upgrade a friend (flying from MAD to SCL and back) as a present to my friend. This is when my ordeal started ... I tried to reach the call.center in the US ... after each try of more then 30 minutes waiting time i gave up ... so never any answer ... I tried to reach LanPass online ... the only reply i ever got was to call the call.center (resulting in the above) ... So here is a very disappointed customer ... comodoro ... for what's worth ... If there is any executive of OneWorld or LAN reading this forum. Please look into your systems. Your best customers (the ones paying 20/30 business tickets per year) should not receive such a treatment. Kind regards, |
As there is an airline forum for LAN (called other North & South American airlines), I'll move the thread there for assistance.
Kiwi Flyer OW moderator |
I have flown LAN twice long-haul this year on J and both times I was very frustrated with my experience, very poor onboard service. I share your concern. One of the flights in fact I would rank among the worse J experience I had so far.
Rgs, |
I have to agree. I just flew J LAX-LIM a couple of days ago. Food quality way down, and the service by a couple of the flight attendants left much to be desired. As usual, no greeting or special attention for Commodores. A big change from my CX flights during the same trip where I was always greeted personally and given exceptional treatment.
If anyone has checked the J prices for later this summer, they are way up. In addition, date changes have risen from $100 a change to $200. That said, my calls always go straight through without any delay. This could be a function of calling from Peru and getting the Chilean special Commodore service people. |
I've only traveled domestic recently but I have called to process an upgrade recently and had no problems, I don't have status (yet) but it was speedy...
There is a Comodoro-Premium Silver 24 hour Flight Assistance but I'm not sure if it includes processing upgrades or if it's more of an information service... Maybe you could try calling the Chile Call center? There's an option for English. |
Originally Posted by david_33
(Post 14034421)
I have to agree. I just flew J LAX-LIM a couple of days ago. Food quality way down, and the service by a couple of the flight attendants left much to be desired.
|
me too wondering
Originally Posted by david_33
(Post 14034421)
I have to agree. I just flew J LAX-LIM a couple of days ago. Food quality way down, and the service by a couple of the flight attendants left much to be desired.
|
Originally Posted by bingocallerb22
(Post 14035566)
Me too, just flew JFK-LIM-JFK, both red eyes. Flight down got the great food and wine service I've come to expect from LAN in the air but the return was a HUGE dissappointment. Only sandwiches with stale corners and a silly chocolate!! What were they thinking? Wouldn't eat it in Econony let alone Business. :confused:
|
It was a Lima crew which is normally excellent. A couple of the FAs were quite nice, but the service wasnīt great. They said that the printout showing who was sitting where plus LAN/OW status was blurred and couldnīt be read.
|
Originally Posted by david_33
(Post 14039716)
It was a Lima crew which is normally excellent. A couple of the FAs were quite nice, but the service wasnīt great. They said that the printout showing who was sitting where plus LAN/OW status was blurred and couldnīt be read.
|
Are some of these comments related to the supposed difference in standards between Lan Chile, and it's other national entities Lan Peru, Lan Ecuador and Lan Argentina?
See my post in this thread MAD-LIM in C Iberia or LAN regarding a disappointing J flight GYE-MAD operated by Lan Ecuador. Happy Travels. |
Originally Posted by andreadbc
(Post 14034900)
I've only traveled domestic recently but I have called to process an upgrade recently and had no problems, I don't have status (yet) but it was speedy...
There is a Comodoro-Premium Silver 24 hour Flight Assistance but I'm not sure if it includes processing upgrades or if it's more of an information service... Maybe you could try calling the Chile Call center? There's an option for English. Dear member, C24 is a benefit reserved exclusively for our Comodoro members....blah blah blah ---- TIPICO! |
Well for what it's worth, LAN is officially implementing personal greetings by ISM to its members and OW elite in both J and Y as of 1 June, similar to greetings on CX. So for those of you who loves to be greeted - you'll get your egos massaged and will no doubt feel truly important.
But LAN won't go as far as CX by serving their members and OW elites during meal service. -CF- p.s. I personally like to be left alone and can't bare being greeted halfheartedly by an ISM |
Originally Posted by chilledflyer
(Post 14053193)
Well for what it's worth, LAN is officially implementing personal greetings by ISM to its members and OW elite in both J and Y as of 1 June, similar to greetings on CX. So for those of you who loves to be greeted - you'll get your egos massaged and will no doubt feel truly important.
But LAN won't go as far as CX by serving their members and OW elites during meal service. -CF- p.s. I personally like to be left alone and can't bare being greeted halfheartedly by an ISM PS: what is ISM? |
Originally Posted by phlashba
(Post 14053426)
I would still prefer dedicated agents and a special phone number as most airlines provide for their top clients. I really don't know why that's so hard to figure out for LAN. I guess their executives never have to book their own travel or they would know.
|
All times are GMT -6. The time now is 12:07 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.