KLM Refund Question
Jun 8, 2009 | 9:47 am
#1
Original Poster
Join Date: Dec 2006
Location: Zurich/St.Gallen/Hamburg
Programs: TK Elite Plus,BA Silver, HHonors Gold, LeClub Accor Plat., Veteran of the EK Shower
Posts: 387
KLM Refund Question
When I refund my ticket ( V-Class 171€)
do I get refunded everything les the ticket price (39€) and refund fee (15€) or do they also keep the 60€ (YQ fuel surcharge).
I think they must refund everything except the ticket price (less 15€ process fee)
Am I right? what are your experiences?
Regards
Thomas
do I get refunded everything les the ticket price (39€) and refund fee (15€) or do they also keep the 60€ (YQ fuel surcharge).
I think they must refund everything except the ticket price (less 15€ process fee)
Am I right? what are your experiences?
Regards
Thomas
Jun 9, 2009 | 4:28 am
#2
Join Date: Jun 2009
Location: Stockholm, SE
Programs: Flying Blue
Posts: 7
KLM - JNB-Europe
I also need a refund, as I booked a ticket for someone else from Johannesburg, who now cannot travel due to inability to get UK visa. (Its not that they cant get visa, but that they cant get VISA appointment)
GRR at the new visa requirement for SA nationals!
Who can I contact in SA to get a refund on this?
GRR at the new visa requirement for SA nationals!
Who can I contact in SA to get a refund on this?
Jun 9, 2009 | 5:29 am
#3
Join Date: Jan 2005
Programs: FB PE
Posts: 100
When I refund my ticket ( V-Class 171€)
do I get refunded everything les the ticket price (39€) and refund fee (15€) or do they also keep the 60€ (YQ fuel surcharge).
I think they must refund everything except the ticket price (less 15€ process fee)
Am I right? what are your experiences?
Regards
Thomas
do I get refunded everything les the ticket price (39€) and refund fee (15€) or do they also keep the 60€ (YQ fuel surcharge).
I think they must refund everything except the ticket price (less 15€ process fee)
Am I right? what are your experiences?
Regards
Thomas
For me personally, as much as I would like the refund, it is that I don´t think we can have the cake and eat it: they should abolish the surcharges, and at least our miles would be worth a bit more again.
Jun 9, 2009 | 5:33 am
#4
Join Date: Jan 2007
Location: GLA
Programs: AF/KL FB Plat 4L, VA Vel Silver, BA EC, LH M&M
Posts: 1,825
For intra-European V and N fares, the KLM website states:
"Airport taxes that are not used can be refunded. The fuel surcharges mentioned with tax code YR/YQ are non-refundable if a non-refundable ticket was issued."
This statement does not show up when you look for an intra-European E fare,
so maybe they are more generous in these cases.
I think this is a recent development.
"Airport taxes that are not used can be refunded. The fuel surcharges mentioned with tax code YR/YQ are non-refundable if a non-refundable ticket was issued."
This statement does not show up when you look for an intra-European E fare,
so maybe they are more generous in these cases.
I think this is a recent development.
Oct 17, 2009 | 10:18 am
#5
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,592
KLM told me that trips starting & booked in France, Latvia, Italy, Portugal, Malta, Spain CAN get the YQ back.
So it must be local laws or competition reasons that this is the case.
What about AF which countries do they offer this for?
What does the European Commission think about refunds of fuel surcharges?
So it must be local laws or competition reasons that this is the case.
What about AF which countries do they offer this for?
What does the European Commission think about refunds of fuel surcharges?