Originally Posted by
kiez
When I refund my ticket ( V-Class 171€)
do I get refunded everything les the ticket price (39€) and refund fee (15€) or do they also keep the 60€ (YQ fuel surcharge).
I think they must refund everything except the ticket price (less 15€ process fee)
Am I right? what are your experiences?
Regards
Thomas
No, I don´t think they have to refund everything, but only government taxes, and I am pretty sure KLM do not refund anything else. The ´fuel surcharge´ is a joke anyway. KLM I believe do not refund this, as it seems neither does eg BA (no personal experience, but they make this fairly clear in the booking process). AF until recently refunded everything, but I don´t know if that is still the case.
For me personally, as much as I would like the refund, it is that I don´t think we can have the cake and eat it: they should abolish the surcharges, and at least our miles would be worth a bit more again.