50 euro compensation for two day delay
Aug 14, 2018, 6:40 pm
#1
Original Poster
Join Date: Jun 2001
Location: SFO/ATL/MEL/BKK
Programs: Marriott Plat, Hilton Diamond, IHG Diamond, Hyatt Globalist UA 1K MM, Delta Diamond
Posts: 2,678
50 euro compensation for two day delay
Platinum here. Recently flying ZRH-AMS-MEX in J. Flight into AMS was delayed from weather and I was stuck in AMS two days. Miss my whole reason to go to MEX. CS offered nothing and after arguing 50 Euro. I’ve realized KLM CS is garbage. Years ago I helped out FAs being attacked by a pax and prevented a diversion. Never heard from KLM not a thank you nor an offer to pay for my injuries. At this point. I’m done. UA comped me 1K. Looking forward to going back to UA
Aug 15, 2018, 2:05 am
#2
Join Date: Dec 2011
Location: Amsterdam DT, The Netherlands
Programs: FB Plat, SQ*G, OW Emerald, Hertz PC
Posts: 172
Platinum here. Recently flying ZRH-AMS-MEX in J. Flight into AMS was delayed from weather and I was stuck in AMS two days. Miss my whole reason to go to MEX. CS offered nothing and after arguing 50 Euro. I’ve realized KLM CS is garbage. Years ago I helped out FAs being attacked by a pax and prevented a diversion. Never heard from KLM not a thank you nor an offer to pay for my injuries. At this point. I’m done. UA comped me 1K. Looking forward to going back to UA
AeroMexico operates almost daily if not daily to AMS as well, departing at late night. That was another option to take. Plus, rerouting via the USA on DL the next morning?
In such cases I would never accept look for compensation, just for the best fitting option to get to MEX and KLM CS will not be done with me until I am satisfied. Compensation is something to think about after my trip is completed but never my priority at first. My advise: take the lead yourself and prompt agents to do what you want to receive and be flexible.
Aug 15, 2018, 2:09 am
#3
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
Is there a question in our future or is this just a rant? Once again, what is the full story, as I can't believe you had no options between AMS and MEX for two days. How does UA comp you 1K if you are a MM? I'm confused.
Aug 16, 2018, 10:28 am
#5
Original Poster
Join Date: Jun 2001
Location: SFO/ATL/MEL/BKK
Programs: Marriott Plat, Hilton Diamond, IHG Diamond, Hyatt Globalist UA 1K MM, Delta Diamond
Posts: 2,678
I was originally on AM. The late departure from AMS. As for the two day delay. All flights were full in J in the next day. Therefore the two day delay. I wasn’t about to fly Y for ten hours. I ended up on KLM instead of AM which was unfortunate. As for UA Long story. Pretty much stopped flying them for many years. I just think 50 euro is a joke all in all.
Aug 16, 2018, 10:31 am
#6
Original Poster
Join Date: Jun 2001
Location: SFO/ATL/MEL/BKK
Programs: Marriott Plat, Hilton Diamond, IHG Diamond, Hyatt Globalist UA 1K MM, Delta Diamond
Posts: 2,678
Yes I was offered a Delta routing. J to Atlanta with a long layover and Y to MEX. I didn’t accept because of the downgrade and also needing to clear customs twice in a day. I’d already missed my original purpose of going to MEX. So I was happy at the end of the day with two nights paid in AMS.
Aug 19, 2018, 2:55 am
#8
Join Date: Jul 2009
Location: mostly not far from AMS, otherwise NUE
Programs: FB Silver, Hilton Diamond
Posts: 2,386
Aug 19, 2018, 3:10 am
#9
Join Date: Jan 2010
Location: Rotterdam
Programs: AMEX Platinum, BA Gold, Flying Blue Platinum, Marriott Platinum Elite, Hertz President's Circle
Posts: 1,280
Why compensation? OP says original delay was due to weather, so nothing KL could have done to prevent that. If J is full and you choose to not fly, I don't believe they could have done more. Seems with bits of more information there were several options available, but just not to the liking of the OP. I can understand not to want to spend 10 hours in Y, let me be clear 
But I don't think it's fair to dump this all on KL. 50 euros is a joke and I can't imagine you get something more if you escalate to a supervisor.
But I don't think it's fair to dump this all on KL. 50 euros is a joke and I can't imagine you get something more if you escalate to a supervisor.
Aug 19, 2018, 8:24 am
#10
Join Date: Jul 2009
Location: mostly not far from AMS, otherwise NUE
Programs: FB Silver, Hilton Diamond
Posts: 2,386