Mess in AMS today - up to March 2022
Feb 12, 2018, 3:20 pm
#211
Join Date: Jan 2012
Location: In between BRU, AMS, DUS and LUX...
Programs: AF/KL Plat, BA Gold, A3 Gold, IHG Diamond, MR Gold, HH Diamond, ALL Platinum
Posts: 1,044
Currently in Budapest with a heavy delay on KL 1978... We will land around 2.15 am instead of 7.20 pm due to a pitot tube failure on PH-BGT which will be fixed overnight thanks to some parts that PH-BXI will bring. Therefore missed our connection to Maastricht and managed to book a one way rental with hertz after opening hours... completely useless ground handling in BUD, called call center twice (Hungarian call center first which told me that the flight was still available while we were just offloaded) and the Dutch call center who refused to rebook us on Eurowings to DUS despite seats being available. No leaflet about EU 261/2004, barely a food voucher with ground staff pretending they do not know EU 261/2004. Despite KLM having my email address, mobile number, what's app and messenger contact details, I did not received any single text or email indicating the delay. Just a big failure from KL in my opinion. I guess I will fall asleep at work tomorrow...
Last edited by palmanfr; Feb 12, 2018 at 3:41 pm
Feb 13, 2018, 5:45 am
#212
Join Date: May 2009
Location: AMS
Posts: 2,063
How does this relate to Amsterdam?
Feb 13, 2018, 9:18 am
#213
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,364
IME, if you are trying to get rerouted on another carrier than AF/KL, especially a non-Skyteam carrier, it is a complete waste of time to speak to the call centre (not just with KL but with pretty much any airline). Call centre agents are not normally empowered to rebook on third-party carriers in irrops. Airport agents tend to have more leeway to rebook on third party carriers (although sometimes they too can be extremely restricted).
Feb 13, 2018, 2:54 pm
#214
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,622
Feb 28, 2018, 7:43 am
#215
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 14,352
KLM is experiencing disruption due to power failure
"KLM is currently experiencing a power failure. This failure causes a disruption for our operational systems that are based on the ground. Our service centers are currently not or hardly accessible. Due to the failure, several flights are experiencing delays. The aircraft that have already departed are not affected by the disruption, safety is not compromised. We are working hard on a solution. At the moment it is not clear when the disruption will be solved. Our apologies for the inconvenience. For the latest updates see the flight disruption page."
Flightstats lists the current AMS delay status as excessive.
Johan
Flightstats lists the current AMS delay status as excessive.
Johan
Feb 28, 2018, 8:20 am
#216
Join Date: Jul 2009
Location: mostly not far from AMS, otherwise NUE
Programs: FB Silver, Hilton Diamond
Posts: 2,381
Second power outage in Amsterdam in a week's time - the previous one caused baggage handling to collapse, this one took out KLM only.
Feb 28, 2018, 8:46 am
#217
Join Date: Aug 2006
Posts: 1,060
Bodes well for my flight out of HUY to MNL via AMS tomorrow :-(
Feb 28, 2018, 10:02 am
#218
Join Date: Mar 2004
Location: AMS
Programs: FB plat for life
Posts: 316
happy that we are abandoning gas as primary source of energy - electricity is so much more reliable.....
Feb 28, 2018, 10:29 am
#219
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 14,352
A Snapshot
That's 20 cancelations in a two-hour period. Another 13 earlier/later flights have also been canceled. So far.
Those two flights listed as "Scheduled - On-time" have yet to depart".
A true mess!
Johan
Those two flights listed as "Scheduled - On-time" have yet to depart".
A true mess!
Johan
Last edited by johan rebel; Feb 28, 2018 at 10:47 am
Mar 1, 2018, 4:43 am
#220
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 14,352
Another Great Day for KL at AMS!
26 Cancelations until 12 noon, and between , and not a single KL flight departed on between 8 and 12 a.m.
Johan
Johan
Mar 1, 2018, 11:50 am
#221
Join Date: Sep 2016
Location: San Francisco, CA
Programs: Flying Blue Platinum, JetBlue Mosaic, Hyatt Globalist, Alaska MVP Gold.
Posts: 1,962
Fun. Because of the absolutely boneheaded Flying Blue password reset scheme, I can't get into my account anymore. No problem, I'll just get support to reset my password and un-block my account.
Yeah, no dice. Twitter hasn't responded for a day now, and even the Plat line is not answering calls. Yikes, KLM. You could've seen this coming.
Yeah, no dice. Twitter hasn't responded for a day now, and even the Plat line is not answering calls. Yikes, KLM. You could've seen this coming.
Mar 1, 2018, 11:59 am
#222
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,730
Mar 1, 2018, 1:31 pm
#224
Join Date: Mar 2004
Location: AMS
Programs: FB plat for life
Posts: 316
PLAT line indeed did not allow to wait - just hung up - so I Whatsapped about a flight to be changed - 39 minutes and I had a response. Not the one I hoped for but a good one though