Missing miles. Everything was ok on BP
Apr 15, 2011 | 2:53 am
#1
Original Poster
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Join Date: May 2000
Location: Little dot in Asia
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Missing miles. Everything was ok on BP
I never thought it is possible to see missing miles when everything was ok on the BP. My FB #, status checked out ok. I checked in at counter. Went to lounge. But now, 6 days later.. still not miles.
I tried the online missing miles reporting section. The website says that I can do it within 72 hours if miles don't show up for KL flights. But yet after I enter all my info, I am told to wait 2 weeks?
Maybe its a 006 (DL) issued ticket and not the usual (074) KL ticket?
I tried the online missing miles reporting section. The website says that I can do it within 72 hours if miles don't show up for KL flights. But yet after I enter all my info, I am told to wait 2 weeks?
Maybe its a 006 (DL) issued ticket and not the usual (074) KL ticket?
Apr 15, 2011 | 4:01 am
#2
Join Date: Oct 2010
Location: France
Programs: DL FO
Posts: 345
Maybe it is because you had a DL issued ticket. I should not take more than a week.
The other way (AF-KL flights for DL SM) it can take up to one week to see activity. The weirdest: flying CDG-AMS-KIX and 5 days between the first and the second leg to be credited.
The other way (AF-KL flights for DL SM) it can take up to one week to see activity. The weirdest: flying CDG-AMS-KIX and 5 days between the first and the second leg to be credited.
Apr 15, 2011 | 6:16 am
#3
FlyerTalk Evangelist and Ambassador: The British Airways Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Diam, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 33,230
Actually, some times it takes even longer than that - and I thought that the minimum waiting time beforea retro claim used to be 2 weeks; maybe that's the issue? Only alternative is a non-eligible booking class or confusion on the booking class and flying class in cases of codeshare flights (i.e. sometimes you book DL I which is equivalent to AF Z and it shows as non-eligible DL Z in the system)
Apr 15, 2011 | 7:09 am
#4
Moderator: Flying Blue (Air France & KLM)
Join Date: Dec 2004
Location: Rotterdam, NL
Programs: Flying Blue (AF/KL)
Posts: 4,839
Apr 15, 2011 | 10:08 am
#5
FlyerTalk Evangelist and Ambassador: The British Airways Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Diam, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 33,230
Apr 15, 2011 | 2:54 pm
#6
Original Poster
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..If you have earned Miles for AIR FRANCE or KLM flights and they have not appeared on your Flying Blue account within 72 hours, you can claim your Miles within six months of the transaction date.
..If you have earned Miles from our airline partners and they have not appeared on your Flying Blue account within two weeks, you can claim your Miles within six months of the transaction date by completing a form and sending it by post or fax.
Apr 22, 2011 | 3:57 pm
#7
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KLM Flying Blue in Canada just advised me that they regret they cannot process my claim without the proper e-ticket info and boarding pass??? This is for a KLM flight !!
Aren't they linked that they can find the info within their systems? All other airlines for their own flights, they can access this info without me having to send in anything?
Is there somewhere I can send this in France instead? Am I dealing with morons at the FB Centre in Canada or is FB just manned by morons in general?
Aren't they linked that they can find the info within their systems? All other airlines for their own flights, they can access this info without me having to send in anything?
Is there somewhere I can send this in France instead? Am I dealing with morons at the FB Centre in Canada or is FB just manned by morons in general?
Apr 23, 2011 | 1:37 am
#8
Join Date: Apr 2011
Location: AMS
Programs: FB
Posts: 273
I have had to put in about seven retro-claims last year, and they all went exactly the same. Had to send all of my paperwork to France for processing and then never heard anything from Flying Blue again. After five weeks (minimum waiting time) complain to the wonderful KLM Facebook team and the miles are credited within 48 hours. Works like a charm every time.
Apr 23, 2011 | 3:53 am
#9
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Today is the 2 week mark that I took my flight.. so I managed to process the claim through the website. Now whether it gets accepted or not is another question... I will keep you informed.
Apr 24, 2011 | 2:33 am
#10
Join Date: Jan 2009
Location: AMS
Programs: LH FTL, HH ♢, HGP P, Accor P
Posts: 840
I never thought it is possible to see missing miles when everything was ok on the BP. My FB #, status checked out ok. I checked in at counter. Went to lounge. But now, 6 days later.. still not miles.
Maybe its a 006 (DL) issued ticket and not the usual (074) KL ticket?
Maybe its a 006 (DL) issued ticket and not the usual (074) KL ticket?
Apr 24, 2011 | 4:05 pm
#11
Join Date: May 2009
Posts: 768
Whenever my miles don`t post (seems to be the case when I take AeroMexico and used to be on CZ) i send all my info to our corporate account manager...
Apr 25, 2011 | 1:48 am
#12
Original Poster
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Join Date: May 2000
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Thank you all who have responded to my post..!