Originally Posted by
GuillaumeD
Maybe it is because you had a DL issued ticket. I should not take more than a week.
The other way (AF-KL flights for DL SM) it can take up to one week to see activity. The weirdest: flying CDG-AMS-KIX and 5 days between the first and the second leg to be credited.
Actually, some times it takes even longer than that - and I thought that the minimum waiting time beforea retro claim used to be 2 weeks; maybe that's the issue? Only alternative is a non-eligible booking class or confusion on the booking class and flying class in cases of codeshare flights (i.e. sometimes you book DL I which is equivalent to AF Z and it shows as non-eligible DL Z in the system)