Having just returned from my first JetBlue experience, I was wondering if what I experienced was the norm. Not that I had a negative experience or an overly positive one - just felt that an airline three years in would have most of the bugs worked out.

1) Fare - almost a joke - paid $60 one way going up to Logan and $40 coming back to JFK. RT less than the cost of a town car service to the airport and less than the one way on Acela

2) JFK Terminal - while a breeze getting through security - the terminal was a zoo and not that crowded. I can't even imagine what it was like during Thansgiving

3) Communication - Outbound flight was delayed 35 minutes due to an inspection. No announcement was made not were any of the departure boards updated

4) Direc TV - I thought this was the big selling point of jetblue. Neither outbound or inbound flight had this service. Outbound - flight crew was overly apologetic - inbound no announcement was made at all despite flight attendants witnessing passengers fruitlessly trying to figure out how the picture comes on.

I thought this short trip would calm any concerns I had abount scheduling a longer flight with a low fare carrier. I swore off Southwest years ago because of the cattle call mentality and I am fortunate to control the airlines I travel for work.

I'm interested in the boards feedback

Thanks

The shorter the flight, the crappier the service/product seem to be.

Bos-jfk is what? a 45 minute flight? FAs usually have a lot of things to do within this short period of time and you really can't expect too much.

I've flown jetblue from LGB-OAK which is an one hour flight but the direct tv worked wonderfully and FAs were professional.

You actually were getting a better product on the EMB--your seats were wider at almost 18 vs the A320 17 and you only had 1 seat mate.

Seriously though, think about the service you've had with UX/UA one hour flights and compared that with jetblue.

Next time you fly a long haul flight, try jetblue (or Song ), I think you will be happy

Btw, you think jfk jetblue terminal was a zoo? You need to walk over to Song at terminal 2

The 190's will take a few months to work out all of the kinks. Don't forget that it is still a brand new aircraft(Not just for Jetblue, but for the entire airline industry). I believe that some of the aircraft (190's only) don't have DirecTv installed yet. Personally, I would give them a second chance.

I agree with your points 1, 2 & 3. Almost the same as my flights.

As for DirecTV, I had it one way, but not the other. The captain apologized for the lack of DirecTV and said it was because additional equipment needed to be fitted in FL in the next week or so.

The service was good. One way we had a choice of all beverages and a blue chips/cookie choice for a snack. The other way was OJ/Water/Coffee only, but this was a morning flight. I asked for a tomato juice and this was no trouble, I even asked for a second after I drank the first one. ^ We got the same chips/cookie choice.

I also flew JetBlue this week on a RT BOS-JFK and I was not impressed.

My husband and I usually take Amtrak from Boston to NY, but thought I'd give JetBlue a try and take advantage of the $80 roundtrip fare, which was cheaper than the train.

The plane was very nice, a new EMBRAER 190. We had exit row seats and there was plenty of legroom. I also liked the 2 seats across seating configuration. However, our flight was scheduled to depart at 11:55 and they were boarding stragglers until 12:05. Then there was an announcement that luggage was still being loaded, so our departure would be delayed. We finally took off, 25 minutes late, only to have an aborted takeoff.

The pilot informed us that they had a warning light during takeoff indicating an engine problem, so we would be returning to the gate to check it out. They thought it was likely a software problem, as this particular plane had had the SAME problem several times previously (then why wasn't it fixed before?)

We sat at the gate for at least 30 minutes while a phone call was placed to Brazil (where the planes are manufactured) and the software was reloaded. This seemed to solve the problem and we arrived at JFK about 1 1/2 hours late.

Our return flight the next day was no better. Our flight was scheduled to depart JFK at 8 am, yet the plane did not arrive at the gate for boarding until 8:25. We were not waiting for a connecting flight and JetBlue never explained why the plane was late. Our flight did not leave JFK until 9 am, 1 hour behind schedule.

JetBlue's touted DirectTV service is not available on flights between JFK-BOS, so every passanger will get a $5.00 credit if they make their next reservation on JetBlue using the telephone. On our outbound trip, NO announcement was made as to why the tv didn't work, although inbound, the pilot apologized and said that the system was being set up. Neither flight made any mention of the $5.00 voucher.

On our next trip to NYC, we'll be taking Amtrak. It would have been a lot faster!

I have tickets to fly JetBlue next month BOS-MCO. I hope they get their act together by then.