Schedule Change Policy
Feb 11, 2019 | 9:33 am
#1
Original Poster
Join Date: Mar 2006
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Posts: 297
Schedule Change Policy
Maybe someone can help me.. I'm trying to wrap my head around this.. I had a small (under 5 min) schedule change to a flight (PBI-LGA). Am I allowed to change that to a different flight (PBI-HPN)? (same day)
Per the policy..
https://www.jetblue.com/travel-agents/schedule-change
It appears I can. but not 100% sure..
Per the policy..
https://www.jetblue.com/travel-agents/schedule-change
It appears I can. but not 100% sure..
Feb 11, 2019 | 10:41 am
#2
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,975
It does appear that way. Seems pretty generous to allow a flight change with only a 5 min schedule change, but hey, if their policy allows it, and you want to take advantage, go for it. Please do report back with results.
Feb 11, 2019 | 10:47 am
#3
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That's amazingly generous especially with the +/- one day change allowed and co-terminals as well as cancellation.
However, I wonder whether the waiver code that a travel agent somehow gets without calling the airline is only given if the schedule change is either significant or causes a MCT violation.
However, I wonder whether the waiver code that a travel agent somehow gets without calling the airline is only given if the schedule change is either significant or causes a MCT violation.
Feb 14, 2019 | 2:01 pm
#5
Join Date: Apr 2004
Location: BOS
Programs: Marriott LTG
Posts: 3,583
Used to be standard, but it's better than average these days. The co-terminals are valid for just about any B6 flight change; used them on a SDC recently.
Aug 28, 2019 | 7:57 am
#8
Original Poster
Join Date: Mar 2006
Programs: Hertz Five Star, Delta SkyMiles, Marriott Gold, SPG Gold, National Executive, Alaksa MVP
Posts: 297
i just did it 2-3 months ago, flight changed by about 30 mins and they moved my flight around. I find if you're nice with any B6 phone agent, they'll try to move heaven and earth for you. (i know I'll get flamed for that comment)
Sep 25, 2019 | 5:23 am
#9
Join Date: Mar 2010
Posts: 48
I encountered a drastic flight change for an upcoming direct flight. They rescheduled the flight from 1 pm to after 8 pm and we're coming off a cruise so the last thing I want to do is hang out in MCO for an extra 8 hours. The switch now includes a three hour layover in JFK but we still get home before the direct flight leaves. The cs rep on the phone questioned me as to why I would want to switch to a flight that includes a three hour layover. Hmm, as opposed to an extra 8 in Mickey world? I'll take it and grab dinner somewhere in T5. The flight combo cost more than our original flight as well. I was not aware of a change in their policy but remember they used to let you go on standby for one flight before your original if you wanted which I always thought was great.
Sep 25, 2019 | 9:09 am
#10
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Join Date: Aug 2010
Location: DCA
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Posts: 50,253
You should also reprice the itinerary with your new preferred routing. If cheaper, simply cancel the original ticket for a refund, purchase the new ticket, and pocket the difference.
Sep 25, 2019 | 10:25 am
#11
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,975
I encountered a drastic flight change for an upcoming direct flight. They rescheduled the flight from 1 pm to after 8 pm and we're coming off a cruise so the last thing I want to do is hang out in MCO for an extra 8 hours. The switch now includes a three hour layover in JFK but we still get home before the direct flight leaves. The cs rep on the phone questioned me as to why I would want to switch to a flight that includes a three hour layover. Hmm, as opposed to an extra 8 in Mickey world? I'll take it and grab dinner somewhere in T5. The flight combo cost more than our original flight as well. I was not aware of a change in their policy but remember they used to let you go on standby for one flight before your original if you wanted which I always thought was great.
Schedule change 120 minutes or greater
Rebook the customer to any flight within the same city pairs or to a co-located city on the same day, day prior, or day after the original flight.
All change fees and fare differences are waived however the appropriate waiver code must be used when processing the even exchange.
Rebook the customer to any flight within the same city pairs or to a co-located city on the same day, day prior, or day after the original flight.
All change fees and fare differences are waived however the appropriate waiver code must be used when processing the even exchange.
Sep 25, 2019 | 4:03 pm
#12
Join Date: Mar 2010
Posts: 48
Wow that is a major change on JetBlue that I wasn't aware of. That's cool. I think I might have to read this new policy. My new itinerary is about $180 more than my original booking.
Dec 7, 2019 | 8:34 am
#13
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
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Just got notified that our 5PM flight out of SJU next month was changed to a different flight number and a 3:03PM flight same day/same seats (EMS seats).
Looked on their schedule and there is a 4:03PM flight, actually cheaper if you were to go online and book it, and the same seats were available, so I did an online chat and switched to the 4:03.
Not sure why they put us on the earlier one automatically. Kind of surprised to see such a dramatic change in flights on such relatively short notice from Jet Blue, as they are usually much more reliable than the Deltas and Americans of the world in terms of flight changes
Looked on their schedule and there is a 4:03PM flight, actually cheaper if you were to go online and book it, and the same seats were available, so I did an online chat and switched to the 4:03.
Not sure why they put us on the earlier one automatically. Kind of surprised to see such a dramatic change in flights on such relatively short notice from Jet Blue, as they are usually much more reliable than the Deltas and Americans of the world in terms of flight changes