Same Day Change

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Nov 17, 2019 | 3:02 pm

#16

yydv

Join Date: Nov 2015

Posts: 97

Mint same day change on app

Can anyone confirm whether they were able to make a same day change for Mint using the app? Or did you have to call it in? Did they charge any difference in fare, or was it waived for Mosaic?

Nov 20, 2019 | 4:49 pm

#17

HepperSchepp

Original Poster

Join Date: May 2004

Location: Boston

Programs: Hotels: Golden Airlines: B6 Mosiac

Posts: 317

Quote:

Originally Posted by yydv

Can anyone confirm whether they were able to make a same day change for Mint using the app? Or did you have to call it in? Did they charge any difference in fare, or was it waived for Mosaic?

Yes I 've done it in the app, only time i can't is when using points

Nov 26, 2019 | 3:23 pm

#18

yydv

Join Date: Nov 2015

Posts: 97

thanks. when using points, were you able to call the Mosaic hotline for same-day change? or is it not allowed for points purchases, period?

Nov 26, 2019 | 3:48 pm

#19

AutoSlash

Company Representative - AutoSlash and HotelSlash

Join Date: Jun 2006

Location: autoslash.com | hotelslash.com

Posts: 5,974

Quote:

Originally Posted by yydv

thanks. when using points, were you able to call the Mosaic hotline for same-day change? or is it not allowed for points purchases, period?

Yes

Nov 26, 2019 | 10:22 pm

#20

dtremit

Join Date: Apr 2004

Location: BOS

Programs: Marriott LTG

Posts: 3,583

I've had it fail in the app if I try it *after* checking in -- worth keeping in mind. (Mosaic line has always been able to sort it out.)

Nov 27, 2019 | 11:01 pm

#21

caliform

Join Date: Sep 2016

Location: San Francisco, CA

Programs: Flying Blue Ultimate, DL Platinum, JetBlue Mosaic 4, AA ExecPlat, Hyatt Globalist, Sixt Diamond

Posts: 2,936

I hate that you can't do points changes in the app or online. At least just make it so I can just cancel it and rebook. Then again, Trueblue is maybe the worst implemented points system I use regularly.

Jul 5, 2020 | 4:09 pm

#22

leroy11

Original Member

Join Date: May 1998

Location: New York City

Posts: 3,525

Quote:

Originally Posted by caliform

Sorry to bring back an old thread. Has there been any change on not being able to do same day changes to points bookings in the app or online? Thanks!

Aug 10, 2021 | 9:04 pm

#23

theboss7593

Join Date: Jan 2012

Location: Bergen County NJ

Programs: AA EXP, UA*S, B6 Mosaic 3, Amtrak Select, Bonvoy Titanium, AMEX Plat (noted for club access ref)

Posts: 846

Quote:

Originally Posted by leroy11

Sorry to bring back an old thread. Has there been any change on not being able to do same day changes to points bookings in the app or online? Thanks!

Ditto, am curious if this is now possible?

Aug 12, 2021 | 4:08 pm

#24

Cat88L3

Join Date: Nov 2011

Location: NYC

Programs: HH Diamond, Hyatt Explorist, Marriott Bonvoy Gold, Jetblue Mosaic

Posts: 728

Quote:

Originally Posted by leroy11

Sorry to bring back an old thread. Has there been any change on not being able to do same day changes to points bookings in the app or online? Thanks!

Yeah, I had to go through a 5 hr wait to speak to a phone rep last week. It blows my mind how we can't do this online in the year 2021. Jetblue would save manpower if simple tasks as this could be done online by the customer/passenger

Sep 15, 2021 | 8:30 pm

#25

NLS

Join Date: Nov 2009

Posts: 65

I've had decent luck texting my request for a 24 hour Mosiac change. I usually get a reply in about 15 minutes.

A related question I can't find the answer to here: Now that AA and JetBlue are code sharing, is it possible to do a Mosiac same day change if you book an AA flight on the JetBlue website? What if you book a JetBlue flight and want to change it to AA metal?

Sep 16, 2021 | 4:49 pm

#26

diburning

Join Date: Jun 2012

Location: New England

Programs: DL, UA, AA, B6, 2V, Marriott, Hilton, Hyatt

Posts: 6,120

According to the website, for interline/codeshares, you can’t do it yourself but you can call them or do it at the airport.

Quote:

Interline bookings may be eligible for same-day switches depending on the circumstances and meeting the minimum connection times. Same-day switches to interline bookings can only be made by contacting JetBlue.

NLS likes this.

Oct 22, 2021 | 8:47 pm

#27

rhg247

Join Date: Oct 2006

Location: Virginia

Posts: 321

Quote:

Originally Posted by diburning

According to the website, for interline/codeshares, you can’t do it yourself but you can call them or do it at the airport.

Does anyone know what "may be eligible" and "circumstances" mean officially? If I want to switch from a B6 ticket on B6 metal to an AA flight later that same day, is that possible? B6 i'm booked on leaves at early o'clock and their next flight out is a redeye. AA flights are all day and more of an afternoon sweet spot for my schedule.