Rooting for a longer delay
Jul 30, 2010 | 9:38 pm
#1
Original Poster
Join Date: Feb 2010
Location: AUS
Programs: AA EP, Hyatt DIA
Posts: 70
Rooting for a longer delay
Currently at SFO waiting on 1404 to AUS, delayed due to MX.
We're at +4:25 of scheduled departure and no boarding time has been set.
At this point, I've deciding to start hoping we cross that critical 5:00 mark, upping the credit from $50 to free one way fare.
We're at +4:25 of scheduled departure and no boarding time has been set.
At this point, I've deciding to start hoping we cross that critical 5:00 mark, upping the credit from $50 to free one way fare.
Jul 31, 2010 | 7:19 am
#2
Join Date: May 2008
Location: new york
Programs: trueblue ,mileageplus skymiles, hilton honors silver
Posts: 966
1404
Congrats the website showed a 5:20 minute delay . You got your wish.
Jul 31, 2010 | 9:37 am
#4
Original Poster
Join Date: Feb 2010
Location: AUS
Programs: AA EP, Hyatt DIA
Posts: 70
Yep. Ended up solidly in the middle of the 5-6 hour window, a decent sweet spot in the inconvenience / compensation balance. Certainly a much better silver lining than a potential 4:45 delay that only yields $50.
A replacement part was brought in from Long Beach. It was installed and tests were underway, but before that was completed a second aircraft became available.
What surprised me is that no crew member, either at the gate or on board, announced the credit policy per the Customer Bill of Rights.
A replacement part was brought in from Long Beach. It was installed and tests were underway, but before that was completed a second aircraft became available.
What surprised me is that no crew member, either at the gate or on board, announced the credit policy per the Customer Bill of Rights.
Jul 31, 2010 | 1:27 pm
#5
Join Date: Aug 2004
Programs: Marriott Plat
Posts: 968
They generally don't (or at least they aren't supposed to). System Ops has to officially determine whether or not the flight qualifies for compensation, so they try not to announce the compensation info at the gate before that happens.
Jul 31, 2010 | 2:47 pm
#6
Original Poster
Join Date: Feb 2010
Location: AUS
Programs: AA EP, Hyatt DIA
Posts: 70
System Ops has to officially determine whether or not the flight qualifies for compensation
Jul 31, 2010 | 6:55 pm
#7
Join Date: Aug 2004
Programs: Marriott Plat
Posts: 968
Yeah, I'd agree. But the flight attendant manual and station ops manual make it clear that front-line Crewmembers aren't supposed to announce compensation unless they get clearance from Sys Ops. They can make an announcement like, "if this flight qualifies for compensation, you'll get an email within a few days".
Aug 2, 2010 | 2:45 pm
#8
Original Poster
Join Date: Feb 2010
Location: AUS
Programs: AA EP, Hyatt DIA
Posts: 70
We were solidly in the "one way credit" window according to the BOR, but I just received an email indicating the service credit would be in the amount of the entire round trip fare, less taxes and fees!