Jun 26, 2018, 12:52 pm
Last edit by: Tokyoite
Corona related JAL announcements page link.
https://www.jal.co.jp/jp/en/info/2020/other/200228/
Just to kick start a wiki, with answers to frequent questions.A: Yes. written here (link) A. Definitely, within the lounge access rules of course. written here (link)
https://www.jal.co.jp/jp/en/info/2020/other/200228/
Just to kick start a wiki, with answers to frequent questions.
1. We're flying HND-NGO-HNL. NGO-HNL is booked in business class, but HND-NGO is in economy. Will we still get the baggage allowance as if we're flying business class the whole way?
2. We're flying HND-NGO-HNL. Will we have lounge access in HND?
[JAL NEWBIE LOUNGE] Ask Your Questions Here (flame free)
Feb 23, 2023, 12:54 pm
#4456
Join Date: Feb 2023
Location: PDX
Posts: 14
Very weird/very newbie question here.
We booked business class tickets to Tokyo on JAL, but it was based on a cheap flight alert on Google Flights that essentially sent us to book WestJet code shares but purchased on United's site. I'm trying to figure out how to get assigned seats, or at least any assurance that we won't be bumped if we don't get assigned them before the day of. WestJet seemed to really want to help, and was able to give us our JAL confirmation number, but sent us to call JAL for further assistance. JAL couldn't figure anything out even with the confirmation number (which doesn't work on the website), and sent us back to WestJet. We're in a never-ending loop!
Anyone go through a similar experience and have any advice on how to get the right info?
We booked business class tickets to Tokyo on JAL, but it was based on a cheap flight alert on Google Flights that essentially sent us to book WestJet code shares but purchased on United's site. I'm trying to figure out how to get assigned seats, or at least any assurance that we won't be bumped if we don't get assigned them before the day of. WestJet seemed to really want to help, and was able to give us our JAL confirmation number, but sent us to call JAL for further assistance. JAL couldn't figure anything out even with the confirmation number (which doesn't work on the website), and sent us back to WestJet. We're in a never-ending loop!
Anyone go through a similar experience and have any advice on how to get the right info?
Feb 23, 2023, 1:08 pm
#4457
Join Date: Aug 2001
Posts: 9,681
Can I find out earlier? I am flying Bangkok -Haneda-JFK and want to know if I get Japan Airline Lounge access in Haneda. I looked on the website, but nothing showed up about an international flight continuing on with another international flight. It is a purchased flight-if that makes any difference. I also have an Amex Platinum-if there is anything else available. I have a 6 hour stop, so I am hoping I get a lounge to hang out in. Thanks!
Feb 23, 2023, 1:34 pm
#4458
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,398
Very weird/very newbie question here.
We booked business class tickets to Tokyo on JAL, but it was based on a cheap flight alert on Google Flights that essentially sent us to book WestJet code shares but purchased on United's site. I'm trying to figure out how to get assigned seats, or at least any assurance that we won't be bumped if we don't get assigned them before the day of. WestJet seemed to really want to help, and was able to give us our JAL confirmation number, but sent us to call JAL for further assistance. JAL couldn't figure anything out even with the confirmation number (which doesn't work on the website), and sent us back to WestJet. We're in a never-ending loop!
Anyone go through a similar experience and have any advice on how to get the right info?
We booked business class tickets to Tokyo on JAL, but it was based on a cheap flight alert on Google Flights that essentially sent us to book WestJet code shares but purchased on United's site. I'm trying to figure out how to get assigned seats, or at least any assurance that we won't be bumped if we don't get assigned them before the day of. WestJet seemed to really want to help, and was able to give us our JAL confirmation number, but sent us to call JAL for further assistance. JAL couldn't figure anything out even with the confirmation number (which doesn't work on the website), and sent us back to WestJet. We're in a never-ending loop!
Anyone go through a similar experience and have any advice on how to get the right info?
https://faq-ar-en.jal.co.jp/app/answ...6474/related/1
Feb 23, 2023, 2:44 pm
#4459
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,178
Finally updated.
The Sakura lounge is open to economy passengers on the JL41 departing at 00:10 at 21:40.
https://www.jal.co.jp/jp/en/inter/route/hndlhr/
Am anticipating a sizeable queue at the curry station - is a 20 minute wait a reasonable expectation?
And does anyone know when we are expected to leave the lounge to be ready to board?
The Sakura lounge is open to economy passengers on the JL41 departing at 00:10 at 21:40.
https://www.jal.co.jp/jp/en/inter/route/hndlhr/
Am anticipating a sizeable queue at the curry station - is a 20 minute wait a reasonable expectation?
And does anyone know when we are expected to leave the lounge to be ready to board?
JAL starts boarding 25 minutes before departure. Depending on where the gate is, there can be a bit of a walk. If you watch the little video on the food ordering app, it will give you a view of the lounge and gate location.
Feb 23, 2023, 2:45 pm
#4460
Join Date: Feb 2023
Location: PDX
Posts: 14
Feb 23, 2023, 2:50 pm
#4461
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,178
Our flight from JFK to HND (JL003) was cancelled and we've been offered a flight into NRT. How difficult is it to transit to a domestic JAL flight at NRT? How much time do we need to leave? Our original flight was scheduled to arrive at 4:45 am and our connection to ITM was scheduled at 13:25 so we'd have time to transit and refresh in the business class lounge. Now we only have 2.5 hours to transit from our international to the only domestic connection of the day from NRT to ITM/KIX.
Feb 23, 2023, 2:52 pm
#4462
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,178
Can I find out earlier? I am flying Bangkok -Haneda-JFK and want to know if I get Japan Airline Lounge access in Haneda. I looked on the website, but nothing showed up about an international flight continuing on with another international flight. It is a purchased flight-if that makes any difference. I also have an Amex Platinum-if there is anything else available. I have a 6 hour stop, so I am hoping I get a lounge to hang out in. Thanks!
Feb 23, 2023, 3:00 pm
#4463
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,398
You should check with WestJet then. What is the flight number? WS5901/5907? JL won’t assign the seats until check-in opens up if this is a WS coded flight.
Feb 23, 2023, 3:19 pm
#4465
Join Date: Apr 2004
Location: BOS
Programs: Marriott LTG, HHonors Diamond, Nat'l Exec
Posts: 3,581
This page is very helpful for lounge access by class:
https://www.jal.co.jp/jp/en/inter/se...ber/class.html
Looks like access to the Sakura Lounge at Haneda for premium economy, unless I am misreading.
(Edited to add: you may be entitled to other access from status)
https://www.jal.co.jp/jp/en/inter/se...ber/class.html
Looks like access to the Sakura Lounge at Haneda for premium economy, unless I am misreading.
(Edited to add: you may be entitled to other access from status)
Feb 23, 2023, 10:36 pm
#4466
FlyerTalk Evangelist
Join Date: Jul 2004
Location: London
Posts: 18,405
There is a way of ordering multiple portions, isn’t there? So a family member can order for the others.
Feb 23, 2023, 11:10 pm
#4467
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,178
Yes there is the option to order multiple portions for the same table.
Feb 24, 2023, 7:56 am
#4468
Join Date: Jul 2018
Posts: 303
Flying round trip JFK-HND-KIX in business class on a single PNR. Did some research and need help to confirm a few things.
1. JFK-HND-KIX: At Haneda T3, I will need to go through immigration, collect luggage, pass customs, go to transfer desk and take the bus from T3 to T1?
2. KIX-HND-JFK: Luggage will be checked through from KIX-HND-JFK? Is Immigration done at KIX or HND?
Thank you in advance.
1. JFK-HND-KIX: At Haneda T3, I will need to go through immigration, collect luggage, pass customs, go to transfer desk and take the bus from T3 to T1?
2. KIX-HND-JFK: Luggage will be checked through from KIX-HND-JFK? Is Immigration done at KIX or HND?
Thank you in advance.
Feb 24, 2023, 8:00 am
#4469
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,178
Flying round trip JFK-HND-KIX in business class on a single PNR. Did some research and need help to confirm a few things.
1. JFK-HND-KIX: At Haneda T3, I will need to go through immigration, collect luggage, pass customs, go to transfer desk and take the bus from T3 to T1?
2. KIX-HND-JFK: Luggage will be checked through from KIX-HND-JFK? Is Immigration done at KIX or HND?
Thank you in advance.
1. JFK-HND-KIX: At Haneda T3, I will need to go through immigration, collect luggage, pass customs, go to transfer desk and take the bus from T3 to T1?
2. KIX-HND-JFK: Luggage will be checked through from KIX-HND-JFK? Is Immigration done at KIX or HND?
Thank you in advance.
2. Luggage will be checked through, but you need to change terminal land side, go through security and passport control in Haneda.
Feb 24, 2023, 8:07 am
#4470
Join Date: Jul 2018
Posts: 303
1. Yes you need to go through immigration and reclaim luggage at T3. Depending on time of day transfer check-in at T3 or you need to bring the luggage to T1 and do bag drop there.
2. Luggage will be checked through, but you need to change terminal land side, go through security and passport control in Haneda.
2. Luggage will be checked through, but you need to change terminal land side, go through security and passport control in Haneda.
Our flight arrives T3 at 4:45am.