Problems with non qualifying stays
Oct 15, 2017, 1:44 pm
#1
Original Poster
Join Date: Nov 2012
Location: Scotland
Programs: BA Gold,Aeroplan, Miles&More (Silver), United Gold
Posts: 134
Problems with non qualifying stays
is there a problem currently with stays posting as non qualifying?
3 of last 4 stays (all in the last week) are showing as non qualifying.
These where all 'your rate, bonus point stays'.
i believe they where booked via the ihg app.
not submitted a claim as yet as its too soon.
thanks
j
3 of last 4 stays (all in the last week) are showing as non qualifying.
These where all 'your rate, bonus point stays'.
i believe they where booked via the ihg app.
not submitted a claim as yet as its too soon.
thanks
j
Oct 15, 2017, 1:51 pm
#2
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
Just call IHG customer service and it will likely fix it for you before the phone call is over
It is also easy to discuss the issue ans point out it was a bonus point rate if the person makes any errors checking eligibility
If the stay has credited ( albeit non qualifying ) , no reason to wait to call
It is also easy to discuss the issue ans point out it was a bonus point rate if the person makes any errors checking eligibility
If the stay has credited ( albeit non qualifying ) , no reason to wait to call
Oct 15, 2017, 1:55 pm
#3
Join Date: Feb 2007
Location: North of the Highland line
Programs: BA Gold IHG Ambassador Spire Shangri La Diamond
Posts: 694
Just call IHG customer service and it will likely fix it for you before the phone call is over
It is also easy to discuss the issue ans point out it was a bonus point rate if the person makes any errors checking eligibility
If the stay has credited ( albeit non qualifying ) , no reason to wait to call
It is also easy to discuss the issue ans point out it was a bonus point rate if the person makes any errors checking eligibility
If the stay has credited ( albeit non qualifying ) , no reason to wait to call
Oct 15, 2017, 2:14 pm
#4
Original Poster
Join Date: Nov 2012
Location: Scotland
Programs: BA Gold,Aeroplan, Miles&More (Silver), United Gold
Posts: 134
I've posted a missing claim form just changing the date (small error :-) )
I've also discovered I don't have confirmation numbers - they no longer show on the past stats in the app and having searched my inbox I didn't seem to get confirmation emails!!
fun
j
I've also discovered I don't have confirmation numbers - they no longer show on the past stats in the app and having searched my inbox I didn't seem to get confirmation emails!!
fun
j
Oct 15, 2017, 3:12 pm
#5
Join Date: May 2011
Location: Saudi Arabia
Programs: IHG Spire RA
Posts: 128
You don’t need the confirmation numbers, just refer to the subject transactions when you call them and they will find it.
This usually happens to me when I add additional nights during my stay, and always sorted with a phone call.
Oct 15, 2017, 4:10 pm
#6
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
Alternatively, If you have a voip such as skype, call +1-800-334-5194 for the US service which is a free call number
I really wouldn't waste time with emails when a phone call , ime, gets issue fixed immediately
Oct 15, 2017, 4:15 pm
#7
Join Date: Jan 2009
Posts: 1,621
Hi -
Slightly off topic -- I had to call in about not getting some BP in the last Accelerate promo. For some reason they did not count 2 nights. They fixed it as I waited on the phone.
It really is the best way to deal with things when you know it is an IT glitch on their end.
Slightly off topic -- I had to call in about not getting some BP in the last Accelerate promo. For some reason they did not count 2 nights. They fixed it as I waited on the phone.
It really is the best way to deal with things when you know it is an IT glitch on their end.
Oct 15, 2017, 7:13 pm
#8
FlyerTalk Evangelist
Join Date: Sep 2005
Location: Capetown
Programs: Marriott Lifetime Plat, IHG and Hilton Diamond, LH SEN, BA Gold
Posts: 10,167
From https://www.ihg.com/hotels/us/en/cus...are/contact-us, there seems to be a regular number of 020 3349 9179
Alternatively, If you have a voip such as skype, call +1-800-334-5194 for the US service which is a free call number
I really wouldn't waste time with emails when a phone call , ime, gets issue fixed immediately
Alternatively, If you have a voip such as skype, call +1-800-334-5194 for the US service which is a free call number
I really wouldn't waste time with emails when a phone call , ime, gets issue fixed immediately
Oct 15, 2017, 10:39 pm
#9
Original Poster
Join Date: Nov 2012
Location: Scotland
Programs: BA Gold,Aeroplan, Miles&More (Silver), United Gold
Posts: 134
@Voucher
what do you mean by "subject transaction", is this something specific the ihg customer service will understand or do you mean ... just explain the issue.
excuse my pedantic :-)
you are right I added extra nights that must break the IT!
j
what do you mean by "subject transaction", is this something specific the ihg customer service will understand or do you mean ... just explain the issue.
excuse my pedantic :-)
you are right I added extra nights that must break the IT!
j
Oct 15, 2017, 11:10 pm
#10
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
Oct 16, 2017, 6:54 am
#11
Join Date: Jan 2017
Posts: 790
The reason I ask is because I recently had to do that and the front desk told me to just do a fresh booking on the IHG mobile app for my add-on days and then they would update my room key to reflect the new check out date.
Looks like I got all of my points although they are broken into 2 stays. I just thought it was weird they didn't want to amend my reservation. Maybe something to do with getting a better rate on the app.
Oct 16, 2017, 2:45 pm
#12
Join Date: May 2011
Location: Saudi Arabia
Programs: IHG Spire RA
Posts: 128
@Voucher
what do you mean by "subject transaction", is this something specific the ihg customer service will understand or do you mean ... just explain the issue.
excuse my pedantic :-)
you are right I added extra nights that must break the IT!
j
what do you mean by "subject transaction", is this something specific the ihg customer service will understand or do you mean ... just explain the issue.
excuse my pedantic :-)
you are right I added extra nights that must break the IT!
j
Oct 16, 2017, 2:56 pm
#13
Join Date: May 2011
Location: Saudi Arabia
Programs: IHG Spire RA
Posts: 128
How did you request the additional nights? Just call the front desk and have them do it?
The reason I ask is because I recently had to do that and the front desk told me to just do a fresh booking on the IHG mobile app for my add-on days and then they would update my room key to reflect the new check out date.
Looks like I got all of my points although they are broken into 2 stays. I just thought it was weird they didn't want to amend my reservation. Maybe something to do with getting a better rate on the app.
The reason I ask is because I recently had to do that and the front desk told me to just do a fresh booking on the IHG mobile app for my add-on days and then they would update my room key to reflect the new check out date.
Looks like I got all of my points although they are broken into 2 stays. I just thought it was weird they didn't want to amend my reservation. Maybe something to do with getting a better rate on the app.
If you are using a corporate rate, they should be able to add nights on your current booking. For advance/flexible rate ; you may need to do fresh one.
Oct 16, 2017, 3:25 pm
#14
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
@Voucher
what do you mean by "subject transaction", is this something specific the ihg customer service will understand or do you mean ... just explain the issue.
excuse my pedantic :-)
you are right I added extra nights that must break the IT!
j
what do you mean by "subject transaction", is this something specific the ihg customer service will understand or do you mean ... just explain the issue.
excuse my pedantic :-)
you are right I added extra nights that must break the IT!
j
eg 3night + 1night booking/extension
hotel simply bumps all nightly rate payments to the final reservation of the multinight multi-reservation stay. This results in
o correct charhing at checkout
o all 4nights rate being charged against 4th night
o nights 1-3 showing when posting to acct as non-qual as zero cost (free)
o 4th night posting as qualifying and correct points for all 4nights of stay
Note, you can easily spot this by clicking/expanding entry to see bill, and look at roomrate line which will be 0.00
Oct 16, 2017, 6:19 pm
#15
Join Date: Jan 2017
Posts: 790